AT&T

I’m a major customer of theirs, with 3 phones, 2 tablets, and a watch, so I pay a hefty monthly fee to get service from AT&T. I also have a note on my account to NOT mention uVerse or satellite dish service.
I went into the store today, after checking on the website for upgrade eligibility, specifically to upgrade from the Samsung Galaxy S6 to the S7 Edge. The website gives me options for upgrading, with the TOP option to pay $ 68.50 to upgrade early. Sounds good enough, but I’ve had problems with online pre-​orders and upgrades in the past, so I decided to go brick-​and-​mortar with this one.
There’s not many people in the store, so I don’t have to wait for help. They get the one star for that. It’s all downhill from here.
The person who is «helping» me says that I’m not eligible for an upgrade, and that I will have to wait two months, and I can upgrade then. This goes completely against what their own website is telling me about my eligibility. Even though I get this news, and I know it’s not the end of the world, I take it in stride and I’m ready to leave.
But then the person helping says, «Hold on. It looks like you might be getting charged too much for something.» This has piqued my interest, since I do drop roughly $ 300 per month on my bill. The rep continues to pretend to look at my account. I say «pretend,» because what happened next is what inspired this review.
The rep says, «Who provides your cable television service?»
Keep in mind that I have a note in my account that says that I DO NOT TALK ABOUT UVERSE or the satellite dish service they bought.
I told the rep, «That’s none of your business,» and I walked out.
So what’s next?
I owe on 3 phones, 2 tablets, and a watch. I’ll be looking to pay off what is owed on all of these devices and what it will cost to cut ALL of my contracts short, so that I can move to another service provider. After all, I’ve already spent a ton of money with them, and I see no reason to stay if they’re going to treat me like this.
A word of advice for them: If you are telling a customer that they cannot upgrade, when the website says they can, then you are delivering bad news. Don’t follow up the bad news with FAKE concern about how much I’m paying, followed by an up-​sell.
EDIT: I called Customer Service to ask how much it would cost to get out of all of my devices and contracts. The rep on the phone says, «While we’re waiting for your info to come up, have you heard about our uVerse deals?»
I am livid.
DO WHAT I ASK AND STOP WITH THE UPSELL! I HAVE A NOTE ON MY ACCOUNT TO NOT TALK ABOUT UVERSE, SO STOP TALKING ABOUT UVERSE!

I went to the store because my iPhone 6 took a dive into water. I had to get another phone. Jonathan took care of me & let me say great customer service. He took his time with me & worked hard to save me money. I’m a UCLA employee & he asked if I was a student because I was receiving 8% discount which it’s a student discount. He changed it as an employee I should be getting 15%. He’s great.
This week I got a email saying I had to go back to the 8% saying I was a student because of the email I provided. I showed Jonathan my work ID. I called customer service they were so rude. I asked to speak to the supervisor & I swear it was the same guy. I just hung up. I called the store & spoke with Alex he took care of everything for me & made sure I was getting the correct discount. Alex & Jonathan great customer service! They both went above & beyond to make sure my needs were meet! Great job guys & thank you.

I will be the first to admit that it pained me to give this company a five star review as in the past I have had nothing but problems with ATT. That being said however, the unlimited data option was too good of bait and we came back. This review is not so much on the ATT company and service but for the store itself. I have to say that the store rep that helped us, Karen, was absolutely wonderful to me and my family, even when we lost our patience a few times she stuck in there and was polite and funny and positive and really went the extra mile to earn our business. On top of that, when things did not go smoothly with the transfer of my number from my previous carrier to ATT, she followed up with me every day to make sure I was in the loop on the progress of the port. I may not always be the biggest ATT fan but we are fans of Karen and Even at this store and will recommend and take our business to them.

Recently went in to upgrade my phone and was helped by Chad. He was great! He was very knowledgeable and answered all of my questions and even gave me additional information! He made sure that all of my contacts and pictures were transferred from my old phone to my new one before I left the store. We ended up staying there a little bit after closing, and he was still so pleasant and great to work with. I recommend working with Chad. I left so happy with my new phone! Thank you Chad!

The AT&T store in Simi Valley, CA was not helpful, and sold my 71 year old father an upgrade he didn’t understand even though he was not an authorized user on the account, this upset us very much and when my brother tried to return everything 2 days later they said we couldn’t return it without paying fees around $ 90.
I was ready to change carriers until I called AT&T customer service on November 10^th and they fully understood it never should have happened and credited us back the return fees.
I’ve alway had great experiences when talking to the At&t customer service operators. Unfortunately its been the opposite experience when dealing with the At&t stores, maybe because they work on commission I’m not sure. But I only do my business with the customer service line now. They can even send a new phone to the store for pickup, just pay the customer service over the phone before going in so you wont have to talk to a sales person about anything except picking up your phone.

thanks to erick, bijon & alex we had a great experience at the at&t store in simi valley. we were greeted at the door and in no-​time we were sitting down discussing the purchase of a new iphone and direct tv. we were given several choices and after a decision was made we made our purchase and off we went. they were friendly and very knowledgeable about their products and services. customer service at its finest.

Yesterday, I went in to this store to return a cell phone because I upgraded to a newer one. In order not to be charged the balance on my contract, I was told to return the old phone for credit. Matt, a salesperson, had an attitude and was extremely unhelpful. He simply said they the store couldn’t accept my phone back and I had to call AT&T customer care. I told him I had done that and they told me to come to an AT&T store. He simply said «Oh well, there’s nothing more I can do» and walked away. I was obviously bothering him. His condescending attitude was totally uncalled for.

I came in today to upgrade my phone to the new iphone 6s. I have been using the iphone 4 for way too long and it was about time to upgrade. I came in and saw that they were very busy. That was fine, I was willing to wait. It was worth it to get rid of this old phone.
I was unable to get a spot in line or even any service because the guy working the front taking numbers, kept blowing me off and helping others first. He finally gave me some attention and then after asking my first quick question he turned away and helped someone else.
Very very rude, and I just talked out. I’d rather deal with a slow dying iphone than be treated like that.

What a great experience we had at this AT&T store in the Simi Valley mall. EVAN was wonderful. Very professional, curtious, knowledgeable, very personable and cared to our needs. I’ve had a competitors cell coverage for the past 12 years, and now Evan and his colleagues made me feel very comfortable with the plans and very glad I transferred over. Thank you

My iPhone5 died last Saturday (how sad). The next day I went into this store to get my iPhone6. I was fully expecting the slow, onerous, and nearly painful experience that I have endured in the past. However, instead I got David. He provided fast, efficient, and knowledge service. He made getting a new smart phone downright enjoyable. So in short, I was expecting the worst and got the best. Thanks, David.

ATT was able to track down a new issue with the main service line between our port and the house. A couple technicians later we are back up and running. Overall I like my uverse, but I feel like I have had more issues than I should. Already on the 3^rd DVR and 3 service calls to resolve an issue. (This is an overall review of ATT uverse… I just happen to live in Simi and this store is the closest thing to ATT corporate I found on Unilocal,thus review has nothing to do with the store.)

I went in to this location to get help with my broken IPhone and see what my options were to get a new phone. My contract was just under being eligible for the att next or an upgrade so I was nervous I would end up having to purchase a new phone l at cost. Daniel was absolutely amazing and went above and beyond helping me figure out a solution! I got a new iPhone 6 today that I absolutely love and he helped me get everything set up and made sure all my info was transferred so I didn’t lose anything I had on my previous phone. I am honestly surprised and impressed with how much time he spent helping me and making sure everything went perfectly. I’ve never had such great customer service! If you are looking for any help with anything Daniel is the right person to go to!

Went in there to take care of my daughters iPhone (upgrade). Customer service rep Alex helped us, she was awesome. She was able to take care of us and then some. Great service all around.

I drive to Simi rather than deal with the crowds at Northridge or Woodland Hills (both closer) stores. I receive professional, courteous, and friendly service every time I visit. The rep I worked with yesterday spent a lot of time (two separate appointments, actually) assisting me, trying to assess whether changing my current plan would yield any benefits. As it turns out, changing would not, and while some customer service reps might have pushed for the change or even a phone upgrade, mine did not. He remained friendly, courteous and helpful. I truly appreciate the non-​sledgehammer approach, and will definitely be back. Thanks for your time, M!

I was in and out within 45Min with my new IPhone 6. Sales people were nice and helpful. happy camper here!

Our initial purchase of 3 Iphone 6’s went well. But, when we came back to turn in our buy back iphones… things went south. We were told the buy back was only for in store purchases or for a new Ipad! Lie Lie Lie! I left because I wasn’t in the mood to argue but beware! For some reason they are going against ATT policy and not giving the cards which actually CAN be used to pay your bill!
BEWARE the Iphone buyback HOAX!

The service was terrible. No one has common sense. We needed to buy a screen protector and we had absolutely no questions and it took over an hour. We never even got it because it took too long so we left. It was terrible I am never coming here ever again. Once you get in you sign in and get put on a wait list. We told them we needed one thing but they ignored us and most employees were waking around doing absolutely nothing when at least one should help with instant and quick purchases. I will never go there again. I would advise that you make an appointment, but even then you have to wait.

This is your typical AT&T retail location vis-​a-​vis size, location, parking, etc. It’s in a small strip mall near the Simi Valley Town Center mall. There is generally plenty of parking but the lot is not huge so if one of the restaurants is busy you may need to park around back (on the Best Buy side of the lot). Regardless, you won’t have to walk far.
The store is modern and clean like most other AT&T retail stores. It’s not the smallest store I’ve seen nor the biggest. (See photo.)
I’ve generally found the employees here to be friendly and efficient. I’ve made several purchases at this location and always walked away happy. If there is one downside of the location it can get busy (especially on weekends) so you may have to wait. It’s not understaffed, just popular.
If you live in the area you can consider this location a nice, reliable option for your AT&T needs.

Do yourself a favor and choose a different telephone company, or at least don’t deal with this att location. Because Kyle did not follow through on our service order as he said he would, my telephone was disconnected twice without cause. Att charged me $ 200 to reconnect the telephone, even though the mistake was theirs, and when I made an appointment with store manager, Christy, to talk about the situation, she stayed in her office and would not come out to talk to me. Save yourself frustration and do your business elsewhere.

We are going back to AT&T from Sprint and will be very glad to do so. However, we will always hate having to ever go in to any phone service store — The two men we dealt with were both really nice and helpful; they were also not pushy (bonus point!).
We would be giving at least 4 stars if they had kept to our scheduled appointment rather than making us wait 45 min for it. We were literally ²⁄₃ min after 4pm (our scheduled appointment) and as we walked in we saw the guy we were scheduled with (and had been working with prior) begin helping someone who walked in just ahead of us. There were plenty of others to help but we had been working with someone for awhile and wanted him to get the commission plus he knew what we were needing.
We waited… and waited… mind you that we were on a time limit (2 hours lol). Finally someone offered to help us while we waited and ten min. later our original consultant finished his sale with the other couple and came to help.
I highly recommend sticking to your scheduled appointments — at least wait 5 min — knowing that most customers are not in for a quick service or purchase. We would have super appreciated that courtesy!