Kitsap Gentle Dentistry

The dentists are gentle, knowlegeable and extremely pleasant. I had a wonderful experience once in the chair and receiving dental care. The billing person, Genieva is an annoyance and is condescending. Dealing with her is like having spiders crawl on you, it feels creepy due to the obvious insincerity. We did have a recent issue this week with a crown that needed to be re-​cemented. I was shocked that a price of $ 105 was quoted after the work was done– no mention was made about any cost beforehand and so it had seemed that the office was going to do this 5-​minute job as a courtesy. When questioning the bill especially since the crown was originally placed in that office, Genieva said the crown was not the work of KGD. Even as of the middle of January they still had their «Christmas out of the office» greeting remaining on the answering machine! This inattention to detail makes me wonder what else they are missing. When calling to the office to voice our dissatisfaction with the bill issue and not being told beforehand of the expected cost, the receptionist asked if I wanted to talk to Genieva and I told her no, that I did not care for Genieva and do not want to talk to her. She said to me «Well that is rude – she is my mother and I don’t appreciate you saying that.» She then promptly transferred my call to Genieva. I went ahead and told Genieva that we were dissatisfied and planned to take our business elsewhere, and I asked her if the dentists/​owners would be made aware of our complaints, and she said «oh, yes, this office is aware of you people and your complaints.» When coming in to the office today to retrieve our records we were able to see the proof that the crown mentioned above indeed was placed at KGD.

I’m extremely scared of going to the dentist, but the staff at KGD has been very accommodating, and has helped me calm down. They are soothing without being patronizing. I also have vertigo and can’t lie back in a chair all the way, and they’ve been able to accommodate me. In the past, other dentists have refused. The staff at KGD has always wanted to take care of my teeth, and in order to do that, they’ve been understanding, and they’ve known what they have to do to help me relax so they can do their jobs. I’ve been very grateful to have found a place that’s helpful in so many ways.

Started going to this dentist because my previous dentist was really rude and I saw the coupons for free lifetime bleaching in the Valpak. I like that this office takes appointments up until 4 pm, then I’m only required to take half an hour of leave from work. You do have to schedule in advance though, normally a month out if you need a later appointment. I’ve noticed most dentist offices don’t seem to understand the concept of people work all day and don’t want to spend hard earned leave getting their teeth drilled, it’s weird, LOL. I see Dr. Rogers and she is very sweet and continually reminds me to let her know if anything is ever uncomfortable. One of the caveates of getting the free bleaching is that you take care of all your necessary dental work such as inital xrays, any and all cavities etc. Unfortunately I always seem to have cavities (and I dont even drink soda or eat much candy!) and this office does not offer extended payment plans so between my husband and I our appointments spaced out and I may never actually reach lifetime bleaching status, bummer! Overall I’m happy enough at Kitsap Gentle Dentistry. I saw a previous post about a rude front desk– I’ve never experience anyone being rude. They’ve always been friendly to me. I would just recommend to people to be up front about what dental work you can afford so you don’t get into a situation where you have to fight with them about paying your account. Last time I was in they printed up a care plan for me that priced out each service needed and it was very helpful in deciding when to make appointments for each service.

This used to be a great place! After nikki and Melissa Spaulding left, its gone completely to the dumbs! NOTHING is gentle about BOTH receptionists attitudes up front! And the older one apparently thinks verbally harassing you and making you cry is how you get paid! NEVER again!!! I will be finishing my dental work somewhere else.

I cannot recommend MELISSA J BASSHAM DDS and her staff enough.
Other dentists I have tried say they are gentle, but KGD is by far the most considerate and truly gentle dentists I have gone to.
If something is bothering you during your visit they will immediately stop and make sure you are ok. I am a 50 year old male that is a big baby and they treated me with great respect and consideration.
My new wife is a big baby and I am going to try and get her to come here soon.
M,

I love this business! Everyone on staff has great customer service and great attitudes. They make you feel very welcome every time you come. They have toys, tv’s, and even blankets to make your kids feel comfortable. They have surprises for your kids when they get done. My kids look forward to going here.:)