Autosafe Ignition Interlock

I wrote a long review on Autosafe before and had to retract it because I was still a client.
First off. I messed up. My fault. I am not blaming these guys for my conviction. That being said they are hands down the hardest company to deal with through the entire DUI process. The billing statements are MONTHS behind. My IID was unistalled early November and I am still recieving bills from them in January saying that I am being billed for this months service. I call every time and they say to not worry about it its just «the way they work».
I also had the distinct pleasure of transferring my IID to another state. I talked to over 5 people at Autosafe as well as the Washington State Trooper in charge of the IID program. Nobody could tell me how to properly get the device transferred so I did not have to drive back to Washington every time I needed service.
My Boise Draeger IID company had NO problem transferring the device. He had answers for all of my questions. It was almost like he knew what he was doing.
Not once did I ever feel that was the case with Autosafe. They are a monopoly on the IID/​DUI market. Do some research and you will find it to be true. They provide little to no service and charge you insane amounts. Again I did it to myself but wow this company is incompetent
I hope you never have to have one installed in your vehicle. I’ve heard bad things about most companies but I will say fist hand, DO NOT USE AUTOSAFE. YOU WILL REGRET YOUR DECISION. Try another company.
Tyler from Autosafe — I’ve received yet another bill this month after we talked. I look forward to chatting with you yet again. Until then. Cheers.

This company sends the most crappiest billing statements I’ve ever seen. Customer service? What customer service? Ohhh, and the website probably made in Microsoft Publisher 2003.

Before I start let me say I alone am responsible for the DUI there is no excuse for drinking and driving in this day and age. With so many options available
I had a SMART START device it was the worst device you could possibly put in your vehicle their customer service is nonexistent. I also had issues with false readings with their customer service on the phone the car failed started failed started failed then gave me a warning and then passed all within 25 minutes during this time I was driving in downtown traffic stuck on the side of the road with my lights flashing and my horn honking. I kept the young man on the phone with me during this entire time and I told him I wanted it noted that I am not drinking and driving that there’s a problem with the device to which he replied and I quote «I’m not in the vehicle with you so how do I know you’re not drinking?» I guess that camera taking a picture of me every time I blow in my car at was just for good looks. The state of Washington D OL considers all fails during the last four months if you have a failed result then your time of having to have a breathalyzer is extended an additional four months. That’s almost an additional $ 500.
Since then I switched to a AUTO SAFE Drager this device has been much easier to use and when there has been a problem they have noted it on my account and taken care of the problem as quickly as possible. When device had an issue they replaced it and noted it. I called in and was called back within 15 minutes. The young woman stayed on the phone with me and was sympathetic and helpful! Like I was a customer NOT a criminal. BTW this is the only time I’ve been in trouble in my life. If you do find yourself in trouble then this is a reliable device just get used to it and remember you are being punished

As i read the reviews down below, i’m totally blown away how ridiculous these random rants are. I mean we messed up and had to get these devices in our cars. Probably should just embrace the situation instead of trying to place the blame on someone other than ourselves. BUT I guess every situation is different but i have had only good experience with every single person i spoke to. One person that made the biggest differences and i recommend everyone to request her is Alyce. She is something amazing. I recently was in an awful car accident, where my car was totaled and my bank account literately drained! She went out of her way to work with me and help me anyway possible. To get it removed and the paperwork started with my new car. The girl even took it a step farther and called my insurance company for me. I went to bed last night thanking god twice for this women ill probably never get the opportunity to meet her but hope she knows that she made a big difference in my life yesterday and Ill be forever thankful!

Please stay away from this place. I posted a previous review but it got deleted for some reason. They have many name but if you end up with a Draeger device, stay away.

This company is a ripoff. They charge so many fees and the customer service is non existent. You want to feel like a low life with no credibility go ahead and call them. I’d suggest any other company to get your device. To Autosafe your just a number and a paycheck. They will take you for all they can every month. Hidden fees. I’m glad I only have a few months left otherwise I’d pay the removal fee and go with a different company. Absolutely the worst service everytime I have to call. Its unfortunate the only reason this company will stay in business is because state law requires their shitty service regardless of how they treat customers or run their business. #fail

If you have had the misfortune of needing an IID device, this company will only make an already bad situation much, MUCH worse. .. AVOID!
Their business model is quite clearly premised on gouging those who are already in a bad situation and trying to get it behind them.
First, the Draeger IID fried a ~$ 500 electrical module in my 2003 Ford Expedition. Oh, and if you want to get your vehicle service in a shop for something having nothing to do with the IID. Guess what? Autosafe sticks you for an $ 50 because a legitimate mechanic working on your vehicle in a licensed service facility and/​or dealership constitutes a ‘violation’. Their IID machine also trips often with false alcohol readings, seemingly spontaneously, and the court and DOL WILL use that against you, even though you have done NOTHING wrong. Ka-​CHING!
Mine was installed by their approved contractor, Stereo Warehouse, in Shoreline, and that is the most unprofessional business I have ever encountered — really appalling. Techs seemingly on drugs (Trembling, sweating, dialated eyes, etc) an owner whose rudeness makes him appear mentally ill, the list is long there. But the horror of installation only portended the horror of AutoSafe!
Auotsafe’s ‘customer service’ is HORRIBLE, rude, rude, RUDE. Unhelpful, too. If you go with them, get ready for being treated like a piece of garbage and given the runaround, time and time again. When you’re unprofessionally bounced from person to person, you have to waste time giving the SAME information, time and time again. Apparently they have not discovered modern computerized CRM tools!
Their billing staff are downright nasty, and individual with whom I had the severe misfortune of speaking, Tyler, adopted language and a vocal tone that seemed to indicate he thinks he is some kind of corrections guard or other abusive authority figure, rather than someone there to help Autosafe’s unfortunate clients. His unprofessionalism and downright rudeness is typical of Autosafe’s horrid CS standard and contempt for its customers.
Tyler’s supervisor, Gina, was no better. I see where he got it. Clearly, he took his CS ques from her. Gina is one of those very frustrating people, obviously uneducated and blue collar (to put it nicely), who thinks shouting you down constitutes effective communication. She does NOT listen, is combative and at NO POINT sends any kind of message about appreciating your business. To Gina, you are just lowlife dirt – some sap required to install and IID and if you don’t like it, get theirs IID removed and go somewhere else (she actually said this to me. Of course, that would cost me even MORE money due to them!). She adopts a shrill, unnerving tone and simply repeats herself over and over and over like a 3d grader to ‘prove’ her point. Very frustrating!
AutoSafe is a terrible company, staffed by awful people. They gouge you financially at EVERY opportunity and then treat you like a lowlife. Their device very well might cause your vehicle serious electrical system damage and, when it does, instead of helping you, they use it as an opportunity to gouge even MORE money from you.
If you are price shopping Autosafe and its competition, PLEASE make sure to tack on extra THOUSANDS of dollars for Autosafe caused: vehicle damage, repairs thereof, their $ 50 charge for numerous specious, inaccurate ‘violations’, additional court fines, court fees, legal fees and all the time you will waste dealing with their horrid people on the telephone and for the repairs, court appearances, etc. All that from normal, non-​violative use of their Draeger interlock device.
Autosafe has a great racket going. Given who their customers are, the State Attorney General’s Consumer Protection investigators have very little incentive to hold them accountable, so Autosafe gets away with their unconscionable business practices.
Patronize Autosafe at your peril!