Merchant’s Tire & Auto Centers

Took my car here for a radiator flush. They tell me there’s a leak in the system and charge me several hundred dollars to fix it. However, two months later and my radiator has leaked completely empty. Took it to the dealership since I definitely don’t trust these guys now and the mechanic at the dealership says whatever these idiots did may have temporarily fixed the leak but caused more problems overall and I have to spend yet another couple hundred to get it actually fixed. Never ever going to any Merchant’s location again.

I had set up a appointment last week for today at 1pm. I arrived at 12:30, checked in then had a seat. It was 2:45 before they even pulled my vehicle around to perform a wheel balance!
Why take appointments when time management is not even in your thoughts?
To make this even better they come out and tell me the tires can not be balanced because the machine is not working. THREE HOURS!!! I waited. this place is a joke and no… I will never be back.

Although I made an appointment on-​line, I was put in as a walk in. The place was pretty dead when I got there, but my 1 hour timeframe went a little over. I’m pleased with the service so far. The associate I dealt with was a lot perkier at the end of the transaction.

I went for my oil change today — the guys in the office were friendly and prompt. When my car was ready they called me to pick it up. When I went to pick it up, I drove away and noticed that my oil change notification on the dash still indicated that the car was due for an oil change. I went back to the shop and the office guy told me that the technician had gone through the procedures but they couldn’t get the notification to turn off. They also failed to replace the reminder sticker on the windshield.
Gio came out to replace the sticker. He promised me that he knew how to work on Toyota Prius cars, but that every year’s model was different. He told me to come back during the week and the Head Technician «Mike» might know how to turn it off.
Needless to say, I can’t come back to the show Mon-​Fri between 9am and 5pm, when «Mike» works, and no one can confidently assure me that he actually knows how to turn off the indicator on a 2010 Prius. This is not a rare model. This is disappointing and frustrating. I do not feel confident that the work on my car was done thoroughly — the technician left the plastic on the seat, the paper on the floor mat and the shower cap on the steering wheel. Added to the notification message remaining and the sticker not being replaced, I have no idea if they even changed the oil.

Waited 5 hours to get a tire changed. Manager called me to tell me it’s ready, then when I got there I had to wait 20 minutes because he went to McDonald’s and nobody could do anything until he returned. Oh and I was charged $ 250 for a tire that would normally cost $ 189. I will Never be coming to this establishment again.

I made an appointment on the Merchant’s Tire website to get an oil change for my car. The employee that helped me at the front desk told me that my service would take about 45 minutes but I ended up waiting for two and a half hours. After the long wait, he had me pay for the oil change and told me that the mechanic was bringing my vehicle out. I waited another 20 minutes and checked in with another employee that was now at the front desk. He checked with the mechanic about my car to which the mechanic was clueless about what was happening to my vehicle after the initial service was complete.
As I was waiting even more on my vehicle, the front desk employee was about to have me pay for the service again because he did not believe me when I informed him that I had already paid. The mechanic that serviced my vehicle did not reset my oil life monitor to read 100% when I looked at my dashboard before leaving and he gave me a bit of an attitude when I kindly asked him to reset it for me.
Since I recently just moved to the area, this was my first time at this location and it will also be my last. I will not be returning because this experience was very unacceptable.

I came to their shop tonight to get my new wheels/​tires mounted for the warm season. I have a 2013 Mustang GT that has factory 19″ wheels. The GT500 model has 20″ wheels. I wanted them to install my new never mounted 20″ American Racing wheels to my new never used Toyo Tires.
After nearly 2 hours of sitting in their lobby they came out to tell me that they can’t mount my wheels/​tires because their tire machine can’t handle low profile tires. Let me get this straight, long long wait time aside, you mean a Tire shop can’t install tires? Yet they would gladly sell me this exact wheel/​tire combination? I’m completely dumbfounded by this one.

Ick. I spent two and half hours waiting for an oil change and they tried to charge me twice as much as the 25 dollar advertised price. I should have just gone to jiffy lube.

I visited Merchant Tires in the Autopark getting home after work and learning that my wife’s car had a blowout and needed at least one tire replaced. They were still open in the evening and were very friendly.
They got me the tires that I had requested, and I was pleased with the service. I’ve been there a couple of times before and his was my best experience.

This Merchant’s location has horrible customer service. A few months ago I went there to get an oil change on the Sat. morning. I took an appointment the day before, and was told to come in by 7:30 am. I got there by 7:32, and they said oh now you’ll have to wait at least an hour. So I decided to wait, and sat in their lobby. I gave them an hr. ½ then asked them if my car is ready. The supervisor kept saying just a few more mins. It took them about three hours to do a 20 min. job. Since I had no other transportation, and was told that others were ahead of me, they will take my car in for «just an oil change.» I understood that Sat. is super busy, but the supervisor was just angry that he was there on a Sat., and didn’t even say sorry, or thank you for waiting. I also noticed that another customer came in complaining that she had her oil changed a week ago, but the tech didn’t change the filter, and the oil kept leaking out. I took my business elsewhere!