King Street Auto Body

Good experience. Quick service. Great staff. The young lady at the front desk was very accommodating.

A highly recommended auto garage in Silver Spring!
Was in a car accident, called my insurer (Geico), and they referred me to this garage KING STREET COLLISION where they work together for an ALL Inclusive experience, complete with a rental car.
I dropped my damaged car off at the shop the morning after the accident, and a Geico Adjuster walked me through the process, very informational, and gave me an accurate wait time to get my car back (5 days for a crushed door and wheel-​well damage). The Geico Adjuster handed me off to the on-​site Rental Car rep from Enterprise (who was scheduled to meet with me through my initial call to Geico). The Enterprise rep was also great and informative – got me in my rental and on my way to work all within 45 minutes.
King St Collision kept me informed of my vehicle’s progress with almost-​daily phonecalls/​voicemails until it was ready to be picked up. My car was given back to me looking fresh, with high quality repairs, a car wash, and an interior vacuum! Price was $ 2500 and the defendant’s insurance took care of it, so definitely worth it!

Just picked up our car today after some asshat rear-​ended my husband a couple weeks ago. It looks great! The communication with our insurance went smoothly and they kept us updated on progress. When I picked it up, I noticed a few small paint chips off the driver side door that I had never seen before (no idea whose fault that was or how long they were there), so I asked quickly, while I was there, if they would recommend a kit or offer some matching paint before it got worse/​rusty. No problem! Someone came right out and touched it up. The only tiny complaint is that they did not try calling both my husband and my number when the car was ready, so it sat there for days without us knowing. Overall great work and positive experience.

I was referred to this body shop by GEICO after someone side swiped my car while it was parked making it look like wolverine clawed my car from the driver side door all the way back through the rear panel. I had the option of going to another shop closer to my apartment in DC, but King Street Auto Body had better Unilocal ratings so I chose to go to them instead and I’m sure glad I did!
I made a 7:15AM appointment to have the damages assessed by a Geico Rep on a Monday morning, and I was driving off to work in an Enterprise rental car by 7:30AM. Having Enterprise on site definitely helps expedite the process of getting back on the road while your car is in the shop.
So I get an estimate that the car would be fixed by Friday at the close of business. Each day you get a phone call from the front desk staff updating you on the progress of the repairs, and I was really excited when they told me the repairs would be completed by Wednesday at noon. Pretty fast turnaround time.
I go to pick up my car and she looks brand spanking new. They wash your car and even vacuum the interior which I was definitely in need of. Anyways, for those that have the unfortunate circumstance of having to choose a body shop to take care of your car, rest easy and take it into King Street Auto Body with confidence. Thanks guys!

I was referred to King Street Collision by my car insurance. I was skeptical originally as I have a shop I normally take my car to. But moving forward with King Street was A great decision. It was extremely easy with having enterprise Rent-​A-​Car right on site. So the process was very quick and very smooth.
I was able to get in the next day and my car was ready the next. They did a great job (washed my car too!) as well as kept me in the loop often. It was a easy process and I’d definitely put my stamp on King Street for those who must do the same. No worries!!!

Cool. Fast. Convenient. Friendly. Quality. What else could you want in a car repair shop?
From the start of my experience to the end, this repair facility was on point. Everyone with whom I interacted kept me apprised and informed, so I never had any questions to ask– they were already addressed!
They were well organized with the on-​line appointment, calling me soon thereafter to confirm the appointment and to inform me of what would happen and what I needed to be sure to bring. When there, I arrived and was greeted and helped immediately. The appraisal was fast, and even while waiting, I hardly noticed the time, which couldn’t have been more than 10 – 15 minutes. After informed of the damage repair process and turnaround time, I was quickly directed to the on-​site car rental option. They, too, were amazingly fast.
If you can sign up for text messages, why not? So fast and easy to keep you aware!
I received phone and text information about the progress, and when I could pick it up. The pick-​up was equally as friendly, thorough and attentive. They made sure I was happy, informed me of the lifetime guarantee and thanked me. All staff members here are personable and knowledgeable, as well as efficient!
There was a smudge on my car where the repair was done– so they made sure to clean it off before I drove away. That’s attention to detail and customer satisfaction– and I didn’t even ask! This was on top of the car wash upon which they graced my car! Shiny!
Only one point to mention: they do not accept AmEx.
Otherwise, out of all of my car repair experiences, this place was the best.

I have had two wonderful encounters with this body shop. I was originally referred here by GEICO & the service was amazing! I will start by saying how great it is to have the owner/​manager of the shop come out and look at the vehicle with the auto damage adjuster. There is a sense of security that they actually care of about the repairs to the vehicle. He even takes the time to explain what the parts that need to be replaced are and explains why. The office staff is sooooo friendly. I can’t recall the name of the lady that works the front desk but she is so kind and welcoming. They really try to make an unfortunate situation as pleasant as possible. They kept me up to date with several phone calls regarding the status of my vehicle, this was so helpful. It is not very often that you run into a situation where the company is calling you with you having to pick up the phone and ask what is going on. Once I picked up the vehicle I was so pleased. The bumper looked amazing, the paint was flawless (you couldn’t even tell that they had to blend it match the older paint on the undamaged areas of the vehicle). They did such an amazing job that my Aunt commented on how great my car looked and she could tell that I had had some good paint work done!
Fast forward to about 6 months later… I was rear ended & I was furious. I had just had my bumper replaced from a hit and run incident. I am GEICO policy holder & I was working the at fault drivers HORRIBLE insurance company, State Farm. They were making the entire process a nightmare. I decided that I would contact GEICO & let them take the steps to get my vehicle repaired. Of course I did not hesitate to return to King St. I can say that I have received the same superior service from this body shop, including a phone call from the front office to simple say they anticipate my vehicle being ready in a few days (I just dropped it off yesterday…& they had already assured me of that… how nice!) & telling me to have a nice weekend. It is SO refreshing to work with a business that actually cares about their customers, respects their time, and is aiming to please. Thank you times a million to the impeccable team at King St Collision.
I joke with the them that something happens to my vehicle every 6 months (which is true) but I would never hesitate to return to this body shop for body work that needs to be done to any vehicle I own.

Was referred here by GEICO. Couldn’t be happier with the service, speed, or quality of the work.
Friendly, helpful staff. They called with updates on the vehicle. They have a 24hr crew, so managed to get our work done very quickly (i.e., dropped off early on Monday morning and picked up Tuesday afternoon). They did use OEM parts. Cost was what I expected it to be (though we only paid our deductible). They even vacuumed and washed the car before we got it back!
Location is very convenient to downtown Silver Spring and not a bad walk from the metro.

Great experience at this place. It was referred to me by my insurance. I hesitated because of the other terrible reviews but a co-​worker had been there twice with no issues. The staff were pleasant, service was great and I got my car the very next day. I have no complaints either with customer service or the work done on my car.

The insurance company pointed me to this place for repairs to the side of our Toyota. The car ended up looking good when we picked it up, but shortly after the door trim they had replaced started to fall off. We took it back and they fixed it, but still it was an unnecessary second trip.
Another negative — do you know that they charge to give an estimate? They will deduct the estimate charge from the bill if you take it there for the work. This is an uncommon practice and another strike against them.

I had been rear-​ended, so the insurance company pointed me to this place. Friendly customer service. Decent work. I was only disappointed that they used aftermarket parts instead of OEM ones. Especially for the money they charged — from a previous bumper repair that wasn’t covered, I still remembered the prices for both options at various shops… Since it wasn’t my money, I can’t complain too much though.

Took car in to get minor dent repaired, got car back, went home, and within 2 hours tire was flat (the tire in the same area they had worked on) — with a sidewall puncture. No problems prior, drove only 2 miles home. Took tire back to shop and the owner refused to accept any responsibility — without even checking with his staff who worked on the car to see if they recalled anything that could have happened! Seems like a pretty big coincidence. Overall, very poor handling of the situation, out $ 216 for 2 new tires, would NEVER take the car there again.