Pan American Motors

The owner is a pervert, grazed my wifes breast to get a feel… You sir are lucky i am christian

The a/​c was not working when we took the car in but the fan was. They tried a bunch of things and charged us for replacing parts but in the end said they could not fix it. We paid over $ 150 for parts. When we picked it up the fan was no longer working. When we took the car to a dealer they said the whole front electronics panel was fried and that the a/​c compressor was bad which pan American Motors said was ok. Toyota says it will cost $ 1300 to replace the a/​c compressor and an additional $ 1700 to fix the front end electronics that was working before we took it to pan am motors. They never called us to picked up the car after a week. When we called them they said they couldn’t fix it. When we went to pick up the car they said it «had not been put back together yet» and would take another day. When we called back to tell them what the dealer said they asked us to bring the car back to check the wiring. I do not want them touching my car again so I will pay the dealer to fix it. Worst car repair experience so far in my life.

Came here for an Maryland Certificate of Inspection. They failed me saying that I needed front struts replacement. Their quote of $ 440 was cheaper than the other shops around so I just let them do the work there. They earned one star for the good price.
Got a call from Imran a few hours later. He told me that they broke my front axle and will charge me only for the new part ($ 60) and not the labor to replace it. I said that I am paying them 3 hours to do the job, they should have done the job slowly and not break anything. He insisted that ANYONE working on my car would need to break that piece in order to finish the job. I said go ahead, I’ll pay for it (note: it is common practice for shops to pay for what they break due to negligence). I needed to wait for an extra day because they need to get the new axle. I was told to come get the car at 10am the next morning.
I arrived at 10:30am. Imran told me that I need to pay $ 75 more and wait for 45 mins to get an alignment. I said I was already paying $ 60 more than the quote and have waited around for a day extra, so if my car needs alignment after what they have done to it, it will be out of their pocket, not mine. Imran agreed to do it for free, but the alignment took only 15 minutes. And he said it was supposed to take 45 minutes when he thought he could charge me for it? When I asked them why only 15 instead of 45 minutes, Imran said they could keep my car sitting up there for 30 more minutes if I’d like. It was great customer service (sarcasm intended).
The mechanics were nice (another star!). One of them took my car for a test drive and assured me that the alignment was good. But, because of the unpleasant arguments and the multiple attempts to overcharge me, I would never go back to that place again.

I used to live in another State and always took my Car to the dealership for routine services and minor repairs, living in Silver Spring the dealership service was very poor and being a woman they always try to rip you off. That’s when I decided to look for another place. Boy am I glad that I did that!!! I found Pan American Motors driving around they’re very professional, friendly, affordable and reliable. My experience every time it’s an above and beyond KUDOS to the guys from Pan American Motors I really recommend this place they’re always available and have very convenient hours and location.