Extra Space Storage

I have been renting there for about 13 months and have been very pleased.
It is climate controlled, which is very important because of the video production equipment I have there. The hours are pretty good compared to other facilities in the area. Jesse the manger has been very customer responsive.
I agree with a recent review about having additional dollies on deck when they are closed.
Its not cheap, but this is Montgomery County and it is very convenient.
When the weather is bad they are good at making sure the facility is clear to run.
In summary it does what I need it to do
I rarely give 5 stars to anything, yes the lighting could be a touch better but its a storage unit

The facility seems secure and climate controlled. But the problems are serious and far exceed these attributes. The unit I rented for 3 years became infested with some worm /​insect that destroyed my rugs (which had been professionally cleaned) and there was a slow water leak from above that ruined 2 antique wood tables. The management are insensitive and accept zero responsibility even when their negligence is clear. They offered another unit in a different floor at a lower rate so I spent a day moving everything. The price on that unit has increased from $ 235 to $ 355 per month over 9 months! Their contract gives no protections and virtually no rights to the renter.

Great place. I would give it 5 stars if it was open a little later which cause me distress when I was moving because I needed to get there past 10pm but it closes then. The other thing is that they only have 2 wheeled dollies on deck when the front office is closed (which includes Sunday’s).
Otherwise, great security, climate control, motion sensor lighting, and everything at your tips.

I haven’t actually moved anything into my locker yet but so far, the service has been exactly as advertised. The first month is in fact FREE but if you elect to insure your property, there is a monthly cost. Not a big surprise. Who would expect the owners to pay your insurance for you? The facility appears clean and although the pull cord for the light in my particular unit was too high for me to reach easily, the representative who showed me to my unit promised to add an extension to it for me. We’ll see. I don’t move in till the second week of July.

Very professional. Steve Hernandez was knowledgable, and efficient

I like the location and service though the carts are sometimes hard to locate. However, I was not told about the 20% late fee and should have read the contract more carefully. Apparently my credit card did not go through and I just missed the last day for payment. By the time I called them back with another method of payment, it was too late. Being that it was the holiday period full of other distractions, I should have been more careful. The representatives could not do anything for me. Two stars for the twenty percent late fee and less than caring service. And for the misleading advertising about the first free month free. That deal is based on availability. If you use this storage facility, be careful about reading the contract carefully. And have alternative plans if there are no carts available.

Renting was painless and friendly. They had the right size unit available at a decent price, and it’s pretty accessible by road. I’m confident my stuff will be fine, but using the facility is a lot harder than other storage units I’ve used in the past. First off, the PIN pads on either side of the gate seem to get hit and knocked off their pedestals, a lot. This usually requires you to get out of your vehicle, hold on to a wobbly pedestal, and enter you pin. Second, the path to the door/​elevator is narrow with several tight turns. Third, there are only a couple of flatbed carts. They’re often in use, and even when you get one, they’re in incredibly bad shape. How hard/​expensive could it possibly be to provide decent carts to customers, especially for what we’re paying? Fourth, the elevators are extremely slow and unreliable. If more than a couple customers are trying to use them, they seem to get confused and it takes forever to get to your floor. On the positive side, the storage unit is clean and the climate control is decent. I just wish all the supporting services didn’t seem so shabby.

Well, the honeymoon is over! After a few months, I found myself more frustrated than happy using this service. Entering and parking is really difficult, especially on a busy day. There is often no one in the office. (What happened to the nice manager?) The rickety carts are too few and poorly maintained. I switched to another space, and the lighting is so dim that I have to bring a flashlight. Most irritating of all is that they raised the rent over 10 per cent in one fell swoop. I called to question this three times, and each time I was told «someone will get back to you.» No one ever has – so I’ll be taking my stuff elsewhere.

After dealing with a horrible roommate situation and needing a place to store my things, I was absolutely thrilled to have found such an amazing storage facility — with outstanding customer service!
Carmen couldn’t have been more accommodating and patient with me — especially in near 100 degree temperature. And the other gentleman who sorted out my billing and paperwork (arrghh forgot his name!) was amazing too.
With all of the other stresses happening on that day, these folks made everything work out perfectly!
I cannot recommend this business enough… and when I move my belongings to my new place, I’ll post a follow up review.