Elite Limo Service

My experience with this company was terrific. I used his service to travel from Washington DC to BWI. The driver was early and professional; the car was clean and comfortable. I called the company directly; the owner, Frank, was very responsive and gave me a great rate. I highly recommend this service. Also noteworthy is that I specifically asked Frank about the less than flattering Unilocal reviews. There are always two sides to every story.

I had the same voucher-​related problems everyone else is complaining about. Additionally, there were some fees (baggage, early-​morning) that had not been mentioned in the voucher.
Got the voucher refunded and ordered and Über.

11/​16/​2013. I reserved a town car – a week in advance – for a ride home from BWI after a red eye flight. The driver went to my house in the district instead. The limo service refused to pay for a cab for me to get home. They promised the owner would call me. The owner never called. I would never use a company with customer service this poor. What a horrible, horrible experience. The cab cost me $ 90, and a lot of stress and heartache.

I recently bought an Amazon Local deal for them and had great success. Our driver was on time and pleasant. I was nervous because I read the Unilocal reviews AFTER I had already bought the voucher but everything worked out great. I would definitely use them again and wish I had bought more than one voucher.

My wife and I were looking for travel options to Dulles airport. We found an Amazon local deal for Elite Limo to take us to Dulles for a reduced rate of $ 65. The fine print mentioned additional fees for bags. I called the company to ask about the fees and find out whether or not there was availability on the 27^th. The woman that answered told me there was indeed availability and that there were no additional fees. We bought the deal and called the company again to set up a reservation. They directed us to the electronic form on their website. I booked the deal and received a confirmation. There was a car to take me, but now they wanted to change an additional $ 15 holiday fee (completely bogus fee). I emailed the manager of the company and explained that the 27^th was not a holiday, nor were any fees of this sort mentioned on the website, on the voucher, or via phone conversation. He emailed back and said he could no longer take me because he had to outsource my job to another car company that charged the fee. I tried to call him that evening and left a message. He called back the following evening, apologized, and said he simply didn’t have any cars. However, his remedy to the problem was to simply refund my money through Amazon. He said he would then put me on a wait list for a car. With all this in mind, he simply couldn’t meet his end of the deal. If I was the owner, I would do everything in my power to make good with the customer even if it meant eating the $ 15 from another company. Instead, he just cut the string and let me find a ride somewhere else. Not the best customer service.

Bought their voucher through Amazon Local. I booked a reservation and got an email asking for my credit card information because they needed to charge me for tolls. Something that was NOT included under the fees listed in the voucher. I also found it incredibly sketchy that they were asking me to give them my credit card information by phone. I immediately contacted Amazon and got a refund and then called to cancel. I’m so glad I didn’t give them my credit card information now after reading some of these reviews! Shady shady!

Terrible customer service. We purchased a voucher for Elite and ended up having it refunded through the company that sold the voucher. What they consider customer service is what I consider a nightmare. They kept trying to tack on additional fees that were not listed in the terms of the voucher. So glad we were able to get our money back.

Here is certainly a lesson to be learned — check out Unilocal before buying stuff!
I bought the coupon but never had the opportunity to use it because Elite Limo was never available (busy with events, calling too late etc.). I am told I can still use the $ 65 value but I’m not going to pay an additional $ 100 to reach the full service price from IAD to DC ($ 140 + tip). A pretty good way of doing business for those coupon issuers indeed…

We purchased a voucher from Elite Limo and experienced nothing but problems! Would not use again. Wish I had seen Unilocal and the other review sites before buying.

⁶⁄₅ Update
Frantisek Valyi, who identified himself to be the owner of Elite Limo contacted me to demand removal of the review below. He indicated that «If you don’t take it off the Internet within 72 hours, we will take legal action against you.»
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Cancelled a reservation by e-​mail and phone. Turns out they don’t have an office and it was someone’s cell, so I sent a text just to be nice. They confirmed. The next day I get an e-​mail saying they are still charging me for the voucher because I didn’t cancel within a certain time frame. Not very good customer service, especially when I did give them enough notice. I did end up getting a refund from Amazon Local.

I bought their voucher and they would not honor it. If I wanted to pay full price for a morning ride they had a driver, if I wanted to use the voucher that cost $ 65 no one was available. They are a terrible service and should never be used.