DARCARS Collision Center

So where to begin with this place!!! I was rear ended on 1÷27÷16 and didn’t get my car back till 3÷10÷16 someone please try and explain that one to me!!! Why did it take 44 days for my car to get fixed you ask? I asked the same question over and over every time I called to find out the status on my car. I was told it would be done by this date then this date and so on. The fact that it took my car this long I would expect to receive it without any issues right? Nope that was a lie when I got there to finally pick up my car I was giving the key and that was it no one came out with me to show me or explain to me what was done. You would think that was how it works right I mean come on I’m a customer and they had my car for 44 days!!! wouldn’t you want to explain to me why they kept my car for such a long time when it was the rear of the car and not the front where the engine is that had the impact. So after I did my own check of the car I noticed that there were still scratch marks on the walls and that the cover of the truck was all cut up and to make things even worst there was a scratch in the front bumper that was not there before the accident!!! I walk back in and ask for someone to come out so that I could point these things out to them. Once the gentle man comes out I start to tell him my findings and he was like oh ok we only fix what your insurance tells us to fix so let me get someone out here to look as well. Ok so here comes my insurance guy and shows me pictures of my car the day that the car was brought in and it shows that the scratch on the front bumper was there when it was brought in. I told him look all I know is that I didn’t do it so it had to either be the tow truck of someone who moved the car before the pictures were taken. They told me that they could ask the tow truck company if they did it come one!!! you are telling me that a tow company with say YES we did that to her car??? what world do you live in??? Well no one wants to fix it nor take blame. What they did do was take it to the back and try and cover a little of what the scratch looked like but it didn’t fix the problem. My advice here is if you leave you car at any collision center take pictures of your car before you leave it. Now for the cut up cover for my trunk I’m still waiting on the replacement that they have ordered which was caused by the accident. There is really a lot more I could add to this review but I think you all get my point by now. I don’t recommend this place to anyone! Just thinking about what I have been put through by this place makes my blood boil!!!

Please do not come here. Should have done more research to a better reliable collision shop
Had my parked vehicle hit by a inebriated who has state farm.
Had my vehicle fixed less than a week but felt like it was a rushed fix.
My interior of the vehicle felt like it was dirty and had a dirty wet rag wipe down my odometer, radio console, and trim. all i see is water marks
exterior door and wheel well was fixed but more scratches on my car by the door pillar
i take it back to the shop and one of the employees brings out polish to try to buff it out .
doesn’t really do much .
and then tells me oh were a body shop and the scratches and scuff marks ARE NOT THAT BIG OF A DEAL? and tries to play runaround with me not owning up to the fault.
how would you feel paying for a 40k car and let me scratch it up and tell you that its not that big of a deal either?

Got rear ended and brought my car here. I have progressive insurance and within a week my car was ready and like brand new. Mike was great!

Worst place to do business with; never again am I taking my car here. There’s always delays and excuses. Lack of communication.

Darcars collision that deals with State Farm. Awful and annoying. They are making it seem like it’s such an inconvenience for them that I’m there. I got my car done in two days when they told me it would only take a day. The most annoying part was me asking for an estimate of how many days it would take and the woman wouldn’t tell me! If it was gonna be a long time I needed to rent s car! AND I brought my car in two weeks prior for the woman to order my part and paint it so when I came back they would just put it on. The company lacked communication amongst themselves which resulted in me calling, bugging and wondering. WHICH could have been prevented with a simple «it may take two or three days.» Then when I got the car she had the audacity to say sorry after giving me so much attitude on the phone… Acting as if I was bothering her when I needed to know when my car would be done. Smh. Getting irritated all over again.
IF YOU HAVE STATE FARM INSURANCE AND HAVE THE OPTION TO CHOOSE WHICH SHOP TO GET YOUR CAR REPAIRED– do not come here.
My car is 10 years old. My white is long longer white white. My new piece is bright white. Doesn’t match at all. I didn’t even want to complain or ask. I just wanted to get out of there. And I paid a 250 $ deductible.

If you get into an accident and geico tells you to take it there scream into the phone loudly and tell them to find somewhere else. First off it took them over a week to assess damages, then 3 weeks to fix it and it was cosmetic damage in the front. Got a call late Friday saying I need to pick it up Monday. When I get there Monday the car is missing a part which they ordered and have yet to get back to me over a week later. They also refused to give me the parts list they used for the car and the invoice. next the tire is flat when they bring the car out, they have pictures proving the tire was not flat when it was brought it, and the geico people there refuse to help you, because they work for darcars instead of the insurance company. They refused to pay for the tire, then got home and realized they stole all of my change, like less then a dollar, Andy old iPhone in the glove compartment. So On top of a claim for the accident I had to start a clam for the auto repair shop. Worst car experience I have ever had. Since they made me come before 1 on Monday for absolutely no reason I’m sitting there in my full military uniform trying to tell them my tire didn’t have a hole, my iPhone was in the glove compartment and why my car wasn’t finished when they made me pick it up. Least respect I’ve ever received in uniform and I told my command to ban it from the list of approved car shops, so hopefully no military personnel have to have their stuff stolen and ripped off, and hopefully no one reading this does either. They are so bad they have an automated response for everyone who makes review that says sorry we suck at our jobs but email me.

I took my car here at the end of March of 2014 due to a rear end collision. I must say this was the worst experience I ever had with an auto body shop referred to me by my insurance company. All they had to do was fix my rear bumper. When I received the car back the bumper looked fine until about a day or so later and it had started to come off. I immediately took my car back after contacting my insurance company. The guy who initially helped me, Don, took one look at my car and told me that I must have gotten hit and that Camry’s rear bumpers always look like it’s coming off. Really?! Either I got hit or that is how the car is made, it cannot be both!!! Anyway, he takes the car back and 10 minutes later brings my Camry back around and explains that the technician had missed one of the pins so the bumper was not secured properly. Three days later, the bumper begins to fall off again!!! This time it is wearing on the paint! I call my insurance adjuster and she calls Don. He tells her that he is busy for the rest of the week but that I can bring the car in anytime the next week. I wait until my day off and bring in my car with the SAME issue. He proceeds to tell me that my car has definitely been hit and Camry’s bumpers always look like this. To prove his point, he shows me a TOTALED Camry! Really!!! I tell him that I am taking my vehicle someplace else. I have no time to be accused of trying to get over. He then tells me that he will bring an adjuster out to see. The adjust agrees with ME almost immediately. The bumper is defective. Irritated he explains that he will order another bumper and will inform me when it is in. 7 days later still no call. I am calling today to see if it is in or if he even ordered it. His customer service sucks! And apparently this shop does not know how to fix cars or treat their customers! I refuse to EVER do business here again!

Summary: Absolutely horrible. Listen to these reviews and stay as far away as possible from this business. If I could give zero stars, I would. They are absolutely INCOMPETENT, irresponsible, dishonest workers from the general manager Mark to the rude customer relations representative Jamie Dobson. In short, they took 2 weeks to fix my car (left sided collision) and then returned the car with a blown out left speaker (near left sided collision site) and stated it was «time for a new speaker due to long term exposure to distortion.» The car has 48,000 miles on it– there was no «long term» distortion. They refused to take any responsibility for the damages they caused while in the shop and just gave me an estimate of $ 2,000 to fix the damages that they caused.
I dropped my car off at this location to fix an extremely small dent from a low impact collision. They informed me it would take 4 days, but it actually took 2 weeks. Everyday, I called multiple times a day for an update, and ultimately, insurance paperwork was the issue that kept the my car in the shop for an entire 2 weeks. Although I am not blaming Darcars Collision Center entirely for the delay only, they were not proactive about getting the paperwork in to the insurance company until many days after I complained. My car literally just sat in their parking lot for days on end because their workers weren’t proactive about getting the paperwork through. Being on a rental car for 2 weeks was the least of my problems with Darcars Collisions Center. It only got worse.
After 2 weeks (finally), I pick up my car and immediately notice that 1) my radio is on a random rap music station, 2) there is a horrid smell of burning rubber or such in the car, 3) the AC is blasting in the car during the wintertime, and 4) there was a clicking noise every time you changed the radio station or pressed any buttons on the radio. I drove maybe half a mile before I immediately turned around back to the collision center. They take a look and see that the left speaker literally burnt out and was causing all the problems, including the clicking noise and the foul smell.
My car has 48,000 miles on it. It is a relatively new car that really isn’t driven too much. I put all the clues together– the AC was blasting because one of the technicians realized they burnt out a speaker while listening to a rap station and was using the AC to air out the car to get rid of the smell. Mark, the general manager, was extremely difficult to work with from the beginning. He doesn’t know a thing about customer service. He denied that it was their fault from the beginning and gave complete BS excuses like «maybe one of the technicians were cleaning the inside of your car and accidentally turned the knob of the AC unit to high» and «our technicians are not allowed to listen to any music in the cars that they work on.» If his excuses were true, why did my car return dustier than it was was and why was it on a rap station that I do not listen to? He completely lied to my face to give my any BS excuse– auto shops listen to the radio while working on cars. Let’s be serious.
While working on dent (left side), they probably did something with the wiring to cause the CLOSEST left speaker to burn out. Any respectable collision center would properly address the problem and assess the situation accordingly instead of denying from the beginning. Any respectable collision center would willingly diagnose the cause of the damage THEY CAUSED, especially because the damaged happened within the 2 weeks that the car was in their hands. Instead, the «customer relations» representative Jamie Dobson (very rude) repeated stated that they were «doing me a favor» as a «good will gesture» by looking at the damage that THEY caused. She kept reminding me that they were saving me money by even looking at the damage they caused because I would have to pay a $ 65 diagnostic fee anywhere else to have someone look at it. You would think that since they are «Darcars TOYOTA collision center,» they would have a TOYOTA certified technician come in and look at the car. WRONG. They used a third party company called «Replace My Stuff, Inc.» to look at the car! So, if you were planning to take your car to this center because you «trust» them since they’re affiliated with Toyota and have Toyota certified technicians, you can throw that out the window because they are allowed to use third party companies. The guy from Replace My Stuff looked at the car and wrote a short, BS report that literally said nothing. It was laughable. He said the left speaker burn out «due to long term exposure to distortion.» Again, if you have a relatively new car with 48,000 miles on it, the left speaker should not burn out spontaneously while your car is at an auto shop for 2 weeks while the workers use your radio. Slow, disorganized, inefficient, rude, and completely incompetent. If you don’t want your car to return with more damages, stay away!

The lady greeting me was extremely nice and friendly which is much appreciated on a Monday morning.
My only question is — if you make a reservation/​appointment at 7:30am why are the insurance adjustors arriving at 8?! I mean it’s Monday morning most people make appointments for a reason… The fact that I am leaving after 9am is unacceptable to me.
Advice for the other customers don’t bother with an appointment prior to 8am — they won’t see you until then anyways.

I just have to say that I’ve had three cars here for service and they’ve been very polite and the service was efficient. Only thing I can agree with is that certain front desk people were not that professional.

WORST CAR SERVICE EVER. Kept my car for almost a month. One representative would not deal with me because I was upset he could not tell me when I would get my car back. My 2012 was scratched while getting serviced and the collision sensor was broken.
Also the enterprise shop there is beyond slow and never get the extra insurance they say they won’t charge you but they do!
Can I give no stars! Service is so bad I volunteered to go to Ford to get my car back on my own as they have been unable to do so.

I have been dealing with Darcars since I bought my 2004 Mazda 3 in 2004! I have read the reviews and I am wondering why there are so many negative ones.
In 2004, I had to have my car fixed (with temporary tags still on)! due to a hit and run in a parking lot at my apartment complex. They fixed it back to new condition, were polite and professional. It was less than 2 weeks from accident to returned vehicle.
Now to the latest experience, I literally, just picked my (now 10 year old) car up and let me just say… WOW! It looks as good as the day I bought it. The detailed the inside (which WAS full of leaves from the tree outside my house) and the outside looks better than it did 3 years ago. I have a very hard to match blue that another shop royally screwed up 3 years ago. The entire drivers side had to be replaced and repainted.
I was leaving for the eastern shore to see my family for the holidays. They did not make that delivery date in time but I can not fault them for the weather. It was not anything they could control. They had to send it back to be painted over because they would rather take their time and get it right as opposed to giving you inferior work.
The front desk was fine but the true all stars were the tech leaders. They called me and explained every delay and did everything they could to get me my baby back.
I am grateful for their hard work, even if it didn’t make my delivery date, they gave me back my car better then ever and that’s all that really matters in the end.
They may have had staff changes since most of these reviews but I have a brand new XM receiver in my car and TONS of things in my glove box, middle storage console and my trunk that were all untouched.

They vastly overcharged me and didn’t even do all of the work they told me they were going to do. I don’t know much about cars. They charged me to repaint entire chunks of my car to repair the damage from a key scratch. A scuff remover would have worked just fine. If they were honest, they would have told me that.
Also, the customer service was terrible. I waited for over thirty minutes while the woman in the office dealt with other customers. She claimed she was waiting for me because I was, «on my phone.» I was just reading some articles while I waited for her. What a pile of crud.

Horrible place! I wished I saw these reviews before coming! They stole all my change! The manager was some Indian guy that was not even professional. He said he can’t keep track of which tech is stealing in the back. Well hello?! Install cameras. Don’t go there, it will make your life miserable!

Worst service ever! Came in for an ESTIMATE ONLY. I was told to leave my car for them to prepare the estimate. I left my car and went back to work — still did by hear back from them. I figured maybe they needed another day, so I waited the next day and still did not hear back. Finally, another day goes by and I decide to call and check in. My estimate was still not done! So I said I would stop by to pick up my car and take it elsewhere. I came in and the woman helping me said I needed to come back on Monday because the bumper to my car was off and that the technician wouldn’t be in until Monday. If I dropped my car off on Wednesday, why is it taking this long JUST FOR AN ESTIMATE?! Why do I need to wait to get my car back?! So I came in that Saturday and spoke to a gentleman who was nice enough to have another technician place the bumper back on my car. However, when leaving the lot, my car was TAPED. The headlights and bumper were all taped on. And I could not drive past 40mph without the car making noise. I have no idea what these people did to the car but it was in worse condition than when I brought it in. It was a mission to get the car to another bodyshop, however, I’m so happy I did. Now that I have seen the reviews of this place I’m so glad I didn’t leave my car with Darcars.

I brought my truck in here after I was rear ended and pushed into the car in front of me. Simple fix, a bit of mud and paint on the front bumper, replace the rear bumper with a bit of mud and paint fix the rattling noise from whatever was knocked lose from the impact and change out the L bracket that held my Electrical harness for towing.
When i got the truck back the license plate covered one of the scratches, the mud was uneven and painted over, the change in my truck was STOLEN, there was a grease smear on my armrest, the wiring harness wasn’t attached to the rear bumper, they hadn’t fixed whatever was rattling from the impact, and the L bracket wasn’t touched. They forgot to ask for the keys back to the rental vehicle and called the next day while I was working a 24 hour shift. I dropped them off the following day and they wouldn’t return my deductible for the car rental and charged me $ 79 for the day of the rental truck.
Shoddy work, theft of change, and charging me for a car rental since they didn’t ask for the keys back. Not to mention time wasted traveling to their body shop. I wouldn’t recommend this place to anyone.

I recently took my car in to have the back bumper fixed and got it back yesterday. They made a huge mess in my car. There were dust everywhere. They went through my personal things; everything in my gym bag was dumped out and my gym clothes were all over the place.
The broken part was the passenger-​side back bumper, and yet they went through every compartment in my car and stole the change I kept in the front compartment. I was in a rush when I brought my car to the shop so I forgot to take the dollars and changes out, and I guess that gave them the right to steal my money? It was just couple dollar bills and some changes I kept in the compartment in case I need to park in the meter. I mean, they already make tons of money from labor, so I don’t know why they still feel the need to steal couple dollars. I guess the economy is really that bad that they’re so desperately in need of couple dollars. Pathetic and I will never bring my car back there again, even if my insurance company asks me to.

The only reason Darcars Collision Center gets 1 star is because Unilocal does not offer negative star ratings.
They talk a good game when you first arrive with your vehicle. They say they’ll call you every week to give you status on the car, they’ll have your car within the estimated time if not sooner, your car will be as good as new… bullshit, bullshit, bullshit.
In a nutshell, my Lexus RX 350 which I’ve had for only 6 months came back looking dirtier then when I originally dropped it off. What should have been a 25 day job took 60+ days (and still counting). I refused to accept their shitty work and demanded they detail my car, fix the alignment, tighten the front bumper, and blah, blah, blah… the list was long. I went back a second time to pick up my car and it still was not ready. I’m scheduled to pick up my car this weekend and I’m not holding my breath. They are absolutely inept at their job. They have failed to deliver on my car time and time again. Insist on a better body shop than this place. They’re absolute morons.

I’m rating 2 stars simply because the Geico Damage Adjuster, as well as the Darcars Service tech, that met me to appraise the damage and so forth were extremely polite and well mannered.
That’s where it ends.
The front desk girl seemed to be on drugs or a very strong muscle relaxer b/​c she had slurred speech and was barely conscious. Further upon trying to turn my key in to her, she had no clue who I was, even though I spoke to her :30 seconds before. She told me to transfer items to my rental car and bring the key back into her, and then looked at me as if I was a crazy person. And before you go defending her, there was exactly 3 people waiting including myself.
No one called me to let me know my car was fixed. In fact, if hadn’t called after 3 days I think my car would still be there!
So, I cleaned out my car before leaving it b/​c of course they’re not responsible for lost or stolen damage. Upon retrieving my fixed car I noticed and reported to the receptionist that all my spare change was taken. Now I realize that $ 5-​$ 8 worth of silver change isn’t that big of a deal, but it’s the PRINCIPLE behind the matter. Take a few quarters to buy yourself a soda or candy bar… I don’t care. But take it all and you’re just a petty douche. Period.
Without the 2 decent guys who started the process, I’d rate Darcars 0 stars.
A petty review for a petty act of thievery. Really Darcars? REALLY?

Wow. Just wow. In a bad way.
I recently was in a very minor fender bender going to work in DC and GEICO set me up with an appointment to get the damage fixed at this location in Silver Spring. *Note: They are a very large body shop. According to one of the guys that works there, they are the largest body shop on the east coast. Please remember this as you read the rest of this review.
If you are the largest body shop on the east coast, it means one of two things. You either do very good work or you just know how to negotiate contracts and get the insurance money. At this DARCARS, it’s the latter. The damage appraiser told me it would only take a couple of days and that it was an easy job for them so I shouldn’t have anything to worry. However, when they called me to tell me the work was done, I looked over the car and noticed that they had made more a couple more indentations while trying to take the bumper off that they didn’t fix. My side blinker light was broken and just placed in its holder (how could they miss that?). And the lines (where all the pieces of the car come together) were totally off. This is supposed to be an easy job.
I told the appraiser and he looked it over with me and said that he would fix it. He only needed a couple more days. I was cool with that and let him have his days. When I come in the second time the indentations were not fixed. My side blinker light was glued in place… GLUED? WTF? Moreover, there were scratches on the new paint job and they didn’t fix the lines so the front bumper’s paint was starting to flake because of the touching of the panels. The appraiser told me that they had accidentally broke the handle of my hood and they had replaced it. I tested it out and my hood wouldn’t close after opening it. Now I’m pissed.
I called the GEICO insurance manager and he got a hold of the general manager of DARCARS and they both personally told me they would take care of my issues. They said they needed the weekend and that I could pick up the car around Tuesday. Tuesday rolls around and the appraiser calls me and says it isn’t ready because some things weren’t up to my standard. Well, at least they called me this time and were fixing it themselves.
I finally received my car, fixed, on Thursday. Talk about it being an easy job that it takes about two weeks. On a bright note, the general manager personally inspected the car with me before handing over the keys. They repainted my entire bumper and fixed some things that wasn’t their fault. I’m finally satisfied with my car repairs, but I can’t in good conscience ever send anyone I know to that repair shop.
1 and ½ stars for the personal service I received after they had messed up twice.