MileOne Collision Express – Silver Spring

One star because Unilocal doesn’t allow zero. I had my car repaired here after an accident about three years ago. They had good reviews so I didn’t think twice about bringing my car in. Had almost 30k worth of repairs done.
About a week ago, I got into a minor fender bender and needed to get my bumper replaced. Took it to a different shop as I had relocated. The manager of my shop called me to ask if I have had any work done to my vehicle prior. I said yes and he asked me to come into the office in person.
Turns out, Mile One not only skipped multiple steps while putting my car back together, they used parts that were «left over» from other jobs! I had 4 separate types of clips of different sizes holding my back bumper in place! Sensors in the front of my vehicle were TAPED into place while others were just left DANGLING! My front fog light was just shoved into the bumper with nothing holding it into place!!! Worst of all, the lip of my trunk lid was smashed together with DOUBLE SIDED TAPE! MORE TAPE! $&@#
The work was so shoddy that if I had gotten into another serious accident, I doubt I would have survived as my front and back bumpers were basically useless.
NEVER TAKE YOUR VEHICLE HERE!

My little car had to be towed here to repair extensive damage done by hitting a high curb. I got a call as soon as it arrived, the next day, and a few more times with updates. It was ready when promised and I couldn’t be more pleased with the excellence of service and work done. Nissan must have an all out goal to excel because I have had the same level of great customer service, price, and repair at other Nissan locations (Silver Spring, MD and New River Nissan, VA). You don’t have to have a Nissan to get the best service out there. Great job!