Capital One Bank

This is about Capital One in general as I can’t find my local Arliss on Unilocal.I miss the days of great service from Chevy Chase Bank whom I was with for close to 20 years. I left due to the ridiculousness of Capital One.
The most recent event: I paid off my Home Equity Line of Credit. I now need documentation from Capital One stating that my HELOC was paid off in full for USAA (my new bank). So, I called Capital One to get this documentation (which you think would be an automatic thing to receive when you pay off a loan). I was told at the 1 – 800 number that I must contact my local branch. I call my local branch… they will not send me documentation unless I come in personally to request it as they must send a request themselves to headquarters. What? This is ridiculous, and I am so glad I’ve changed all of my banking services to Capital One… your loss Capital One!

Capital One Bank in White Oak is a down grade in banking options. The staff comes across as unprofessional and uneducated. One of the tellers had dirt under her finger nails and complained about disliking her job and wanting to leave. On another unpleasant occassion with another teller and a manager I contacted corporate. It was not easy to report issues with customer service Think about that… if a customer finds themselves in a position where they would need to take it to corporate over a simple banking transaction then it speaks to the incompetence of the businesses practices and accessibility. There is not much willingness to hear the customers concerns unless you contact corporate. Why go there?