1 avaliação para AAA American Heating & Air Conditioning
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Leslie S.
Classificação do local: 1 Long Beach, CA
It ended before it began. They were a referral which makes this twice as bad. I made an appointment for 8 am – «Our first appointment!» the lady said. At 8:30 I called the office because there was no one here yet. They said there was a one-hour window. For the first appointment of the day?! That makes no sense. The window is to allow to finish up the last job that might have gone long. At 9:20 the tech called. They had written the order wrong and sent him to the wrong address. I told him I expected him at 8 and now he was way outside his«window.» He said, «Well that’s when we start, but I have to get my tools, so there’s a window.» Then you don’t make appointments at the moment your workers come into your shop and pour their coffee. Ostensibly, the first appointment is at 9. Just bad business practices. I canceled.