La-Z-Boy Furniture Galleries

I ordered a new leather living room set a couple of weeks ago, looking at a set on the showroom floor (paid 100% up front). For some reason I had to wait over a week for the delivery truck to travel 80 miles from Tucson to pick up the living room set and move it 4 miles across town to my house. After a no call on the delivery day I made the called late that afternoon, to my surprise I was told by the first person that I was not in the system, and then I was transferred and told by the second person that they would call back. An hour later I received an apology from a third person and was assured that I would be delivered the following Wednesday, are you kidding me! You would think a delivery that next day would have been offered, but no. So I returned the next day to cancel the sale of $ 3,500, a little bit of compassion or an offer of a discount that had some depth to it might have saved the sale. I was a good thing I did not get rid of my existing set prior otherwise I might of felt compelled to accept the deal.
Service after the sale is something we deserve and should expect; maybe that is why this store is closing.