Centurylink

I wished that I could give a zero or negative rating. The worst customer service that I have ever received!
They misplaced my payments in the wrong account and disconnect the internet service on Friday. I found no one to talk to, chat online, or write emails to during the two whole days of the weekend! That’s what you can get from an internet service provider in the 21 century!
I’ve encountered several representatives they were all rude and/​or impatient. One of them even hung up the phone on me! I did not yell nor raise up the voice and just called for questions and asked for details on the charges. In addition, they divided the responsibilities into too much details. One person handles only the new customer/​new service so couldn’t handle my questions on the payments. I got transferred. The 2^nd person handled payments but couldn’t see the details in my old and new accounts. She can only create payment «investigations» and ask me to call back again 7 days later. I have another business account and had to talk to the «business department». I returned the modem and she cannot answer if they received it and had to transfer me to the «customer care». And I was transferred at 4:03 PM, now I am still online waiting and it’s 5:28 PM! Averagely speaking, I had to spend at least 1.5 hours dealing with them and with no result!
0 star, if I may.

Sure wish I had checked here before going through the hassle of learning the hard way.
Cancelled after just 3 weeks of «service.»
They sent me one «refurbished» modem that could barely open a webpage (when it wasn’t just dropping the connection altogether). When I complained about the spotty and slow service, they sent me a brand new modem. After about 2 days with this allegedly top of the line modem, it simply stopped connecting to the internet at all. When they tried to send me a third modem in as many weeks, I told them not to bother and to cancel my service.
They have split up the customer service and technical assistance in such a way that nothing is ever anyone’s responsibility to fix. Work full time? Good luck getting on the phone with the only group of customer service reps with any authority to actually help you.
Their account system is so outdated that they recycle account numbers for new customers. Know what that means? You might get stuck dealing with the last account holder’s issues. In almost 12 separate customer service calls, every single one told me they were clearing out the last account holder’s info, and every single one never did. Apparently they’ve been consistently sending me e-​mails to the last person’s e-​mail address. Also, unlike every other cable/​internet provider in the nation, they don’t immediately give you access to your online account. You have to wait up to ten days to get the info you need to create your online account.
The garbage service I was paying for never broke 5mbps. I’m with Cox now getting almost 30mbps.
There’s no question: go with Cox.

Terrible customer service. With one star from each person who has reviewed them, I wonder how they stay in business. Go with someone else if you can. Unfortunately, there are places in this town where Centurylink is the only place with service.

Would prefer –5 stars, but they don’t allow that.
DO NOT USE CENTURYLINK! THEY ARE DISHONEST, RUDE, AND TREAT THEIR CUSTOMERS LIKE CHILDREN WHO ARE HAVING TROUBLE LEARNING!
I cancelled my services mid November because my apartment complex provides Internet now. I asked how much my last bill would be. I wanted to be prepared. I was told I needed to wait for a bill in the mail.
While checking accounts online, I checked CenturyLink’s out of habit. I saw that there was a bill of DOUBLE what I normally paid every month. I used their online chat option so I could do my work and get my problem resolved. The person on the other end was rude and treated me like I was a child who was having trouble learning how to tie my shoes. He told me that I had missed a payment and that was where the extra charge was from. We argued about that, since I was on their autopay system. He told me I needed to call since I didn’t seem to be able to understand. He also told me to wait for a bill in the mail and he couldn’t see if my card was on file.
The next CSR I spoke to said that you pay the month in advance. She said that the amount I was shown was not correct and they were fixing it. She explained that’s why they tell customer’s to wait for the bill in the mail. I asked her if she could see if my card was still on file and if they were planning on charging it for the final amount. She said that there was no way to see that information since the account was in the process of being cancelled.
I waited for the bill to come in the mail and paid it. Going over my bank statement, I noticed that CenturyLink had charged my card and cashed my check. This card charge was done 3 weeks after I cancelled services. I was on my lunch break when I noticed this, so I used their online chat system. It was 30 mins before someone got to me. I wanted email confirmation for the date my service was cancelled, email confirmation that my card was removed from their system, and a refund. Strangely enough, their system set up my final payment charge 3 days before my service cancelled. She couldn’t explain this to me. She also couldn’t tell me why I had previously been told to wait for a bill in the mail and she wasn’t sure why I was told that they didn’t know if my card was still on file, since she was looking at my card information. She did tell me that a refund check would arrive in about 2 weeks.
She told me that there was no need to remove it since I have a $ 0 balance. That should keep the card from being charged again. I told her that was not good enough, since my card was charged 3 weeks after service was cancelled and people in the company had lied to me before. She became rude and said that she had explained that charge had been prepared on a certain date. I asked how that is possible, since they couldn’t have known 3 days before I called to cancel that I was going to cancel. I was treated, again, like I was a child who was having trouble. I again told her I wanted my card information removed right away and I wanted email confirmation about when my service got cancelled that my card has been removed from their system. She told me to do that I would need to call and ask for a supervisor. I asked if she could relay the message to a supervisor to get this taken care of. She said she couldn’t do that.
So the next day, I called on my lunch and asked for a supervisor. The supervisor was even more rude and condescending than the rest of the staff. He said he could not send me an email of that nature because none exists. He felt the need to explain why my card was charged. He even claimed that his staff telling me to wait for a bill and pay at that time then charging my card was both legal and moral. He even had the gall to raise his voice when I argued with him.
I was able to leave work early enough to contact their corporate office. The number I found online directed me to a local store. So I called their support center once again, to ask to be transferred to their corporate office. The person who answered transferred me to another CSR. She promised that my card had been removed from their system. I explained that since I have never been told the same thing twice that her word meant less than nothing to me. She placed me on hold again while she tried to find someone who had the ability to send me a letter with the information I was requesting. She told me that they don’t have access Internet. I was on hold while she looked for someone who might be able to help. I’m sure it would’ve been longer, but their office closed and that means all their lines disconnect. Total hold time: 30 mins.
I called the next day, but it was Saturday. I ranted on their Facebook page about my horrible experience and how I would rather go without Internet instead of pay them again.
Monday I called in and was informed that their corporate office does not have inbound phones, so I need to write them a letter. He felt the need to rudely explain why my card was charged.

Aside from the internet service being slow as molasses, these jerks sent me a prepaid label to return our modem and then claimed they never received it and just sent me a bill for $ 108 to replace it. Worst internet provider ever, I do NOT recommend.

As I tired to open this page, my Century Link internet dropped my connection-I’m not even making this up. Want a visual? Their bandwidth where my home is located, is like trying to shove a tube sock through a drinking straw. Every month when I try to pay my bill through their website, it’s like Mark A. says, it’s a huge pain in the ass. The site doesn’t want to accept my account number, my e-​mail or account doesn’t exist, etc., etc… my account sure exists when they want money from me though. I’ve resorted to just overestimating what my bill is and paying through my bank. I’d switch internet companies immediately if it weren’t such a hassle. I’ve got a few more months left, and believe me, this relationship is not going to last much longer. I’ve had it!

where do i start? well let’s start with the modem they kept trying to shove down my throat. i didnt want their modem, specifically told them not to send a modem. not once but twice, I had to chase the ups guy to return to sender. then they charged me for two months until they finally fixed it.
now to their website. god, it is the worst and most difficult website i have ever had to navigate. it is not user friendly at all! it was a project trying to view my bill online. i had to devote at least 45 mins to get to my bill; more than once!
now to their slow as snails service. did you know that they take the words «up to» x speed literally? if it’s slower than the speed your paying for, it’s ok to them because it falls within acceptable rates. did you also know that your speed is slowed by the number of users in your neighborhood? it was excuse after excuse…
just go with cox!