Brake Masters

I came in after a bad experience at another brake shop. They were nice, fairly quick for a Saturday, answered all my questions, and had a clean waiting area with coffee. I came back a few times and recommended it to a few people. I moved out of town, but this shop was good to me while I was there

The people here are nice! I went one time just to have them put air in my tires so I wouldn’t overfill/​underfill them. I don’t think they thought I was serious but after about 5 minutes I think they realized I REALLY have no idea what I’m doing and need help lol! Very sweet guys

Honest and fast service. What more could you want from a mechanic shop? I went there for an oil change and chose the high milage service because I drive between Arizona and Texas all the time. It included a tire rotation, which is a nice plus. They got my car in almost immediately. For a Saturday afternoon, that was a pleasant surprise!
The best surprise came when I paid. The price is comparable to anywhere else, but they gave me a punch card — buy three oil changes and the fourth is free. I have never seen that offer before anywhere. Though I have had good experiences at other garages around Sierra Vista, I will be going back to Brake Masters!

Unbelievable. These guys really, really know their stuff. Jeff took the time to troubleshoot and figure out what was what. Not only did he fix the problem but also fixed the sensor that was causing the problem. Oh yeah, and did I mention that he was $ 812.00 cheaper that the other price I got from a competitor who was going to do less work?
SIX STARS TO YOU GUYS!!!

We’ve been going to Brake Masters in Sierra Vista for all our auto needs for a few years now so it was only natural that we’d bring my 2004 Ford Focus in when its computer went bad.
Virtually everything that could go wrong did from the initial diagnostics to people going on vacation to the repair shop in Florida (long story) reporting that they fixed the system… but it only being an ‘intermittent’ fix (read it works sometimes but not others). In all it took nearly a month to fix.
So why 5 stars?
Despite all the problems, Jeff, one of the leads at Brake Masters, went out of his way to take care of us, paying for a rental when the job took much longer than planned, applying virtually every discount possible for a pricey repair part, keeping us informed and ensuring that we did not pay for the poor service of the out of town supplier/​repair shop.
No garage is perfect and plenty of mistakes took place during this adventure… but Jeff went above and beyond to make things right. We’ll continue to go there as long as he remains part of the Brake Masters team.

Went here for my brake problem on my 99 Accord.
They told me I needed a new CV Boot, and rear drums, in addition to of course the oil change that I wanted and I had some concerns about why my brakes weren’t acting right.
Well, I went there for two separate visits, spent about $ 650 and they DIDN’T FIX THE PROBLEM!
I sold the car about 4 months later, and the mechanic who inspected it for the buyer put it up on the lift and showed me exactly where they did not replace the parts they charged me for and what was actually wrong with my car, it was a simple $ 200 fix.
I have heard other people tell similar stories.
The customer service there is very good at the desk, but I’m not about to get ripped off and treated like I’m an idiot. I can change my own oil if I have tools and do my own brake pad change. Just appalled that they would take advantage of a single mom trying to have a safe vehicle to drive for her kids. They should be ashamed!

Overall great for brakes and oil changes but they try HARD to sell you more. Learn to just say no or it will cost you. I took two vehicles there recently. One of them they tried to tell me I needed a new fuel filter. I declined and just stuck with the oil change. Got home and checked under the hood and found that they forgot to put back on my brake fluid cap. My other car they told me I needed new upper and lower ball joints. Parts alone and an alignment would cost over $ 750. I told them thanks for the info but I just needed an oil change and that’s all. They seemed pretty surprised I didn’t cave in. I went to my regular mechanic in town for his opinion and he told me I only needed upper ball joints replaced and not the lowers and all in all with parts and labor it would cost $ 450. They tried to get me for an extra $ 300. Merry freakin Christmas. Why do I keep going back here???

My fiancé and I have been there twice in the last two days once with her truck and now today with my car, Jeff the shop manager shows that he cares about his coustomer by taking the time to explain what needs to be done there car or truck, his level of costumer service is second to none. They were also able to trouble shoot both of our cars in a timely matter. i can not say enough great things about this shop and there manager Jeff someone in the auto industry u can trust.

I had called this place yesterday and talked to «Curtis» for an appointment first thing this morning. I arrived promptly and was the first one in as the door opened. The attendant could not find a work order for me. There were at least seven others on the table for today but none of them showed up.
Miffed that I had to tell the morning attendant my name, address, etc all over again, my bad mood quickly dissipated as my vehicle was the first one on the lift. I needed new front rotors and pads. The parts were available. The mechanics also noted I was low on engine coolant and added that as well. I sat in the small lobby and surfed the internet with their free WiFi for customers. That made the time go by faster.
Less than 90 minutes later I was $ 456 poorer but satisfied with the service. I would have paid a lot more at the Ford dealership and gotten horrible service! The garage by then was full of walk-​in cars as I drove away.
This business is now corporate owned. I had had my other vehicle worked on two years earlier when it was a franchise but the records could not be located in the database. «You can expect better service now that this place is corporate-​owned» said the cashier.
I will be back. But hopefully not anytime soon.

I’m very happy with their service. I went there yesterday to have my brakes looked at.
Earlier last year (Apr 2010) my wife brought our Toyota Sienna to them to have basic maintenance performed (i.e. Oil change, checkup, etc…) and she was told that the brakes had about 25% pad left on them. I’ve also been noticing for about the past 3 weeks that everytime I go to brake I can hear the typical squealing, high-​pitch noise breaks make when their pads are close to being completely warn out. I also noticed a lot of brake dust on my front rims. Being concerned, I decided to bring it into Brake Masters to have them check my brakes over. I dropped off my van indicating that I wanted my brakes checked and replaced if necessary. I left and later received a call from Jeff indicating that my brakes were good and he’d have a hard time selling me new brakes since mine still looked fine.
I went back to pickup my van thinking maybe he called me back on the wrong vehicle. So when I arrived I talked to Jeff and explained more on what I was hearing and seeing from the front wheels and he said that it’s normal brake dust noise that I’m hearing and to just run some water over the brakes to clean out some of the dust. I was totally expecting some sort of fee but Jeff told me it costed nothing. I was very plesantly surprised.
I’m not a mechanic, thus the need to bring my vehicle to someone to look it over, so I don’t know if I’m getting the wool over my eyes treatment. But at least this guys appeared to be honest and didn’t charge me anything since nothing was wrong.
The only reason why they didn’t get 5 stars is because we were told one thing by one of BM’s employees earlier last year and another thing by another employee recently, so this seemed a little shady.
Overall, I’m happy with their service and I’ll go back again!

Brake Masters $ 1400 vs Ernies $ 400.
Ernies Auto Repair saved me $ 1k on an air conditioning repair.
I’m just saying second opinions can save you alot of money.

I took my wife’s car in last week to have new brakes installed and was very skeptical about what they might have to say after inspecting the brake system. Surprisingly they were honest and to the point and at no time tried to push any other services or options on me unlike the snack trolls at Cinemark (Sir! for only $ 50 more you can upgrade to large brake pads). I dropped her car off at 7am and it was ready to be picked up at 1130. Once I received the bill I noticed the amount was significantly less than what I was quoted.
It seems very rare these days to have complete trust and confidence in a mechanic or name brand repair shop but I must say that I do and I would highly recommend Brake Masters to anyone needing brake work.