Chase Bank

I opened a business account with Chase and had a nightmare experience! They had ridiculous, impossible and absurd requirements for verifying the first check deposit. They have imposed upon my client to an embarrassing degree and placed a horrible burden of proof upon my client even after the check cleared! No other bank has such horrible customer service. I will never deal with them again.

One thing that really gets me about banks is the way they look at you when you walk in. From the very second I got in line I was being given looks of suspicion and immediate concern. I went in to get change, which we always do because our business is in walking distance. There were about 6 people waiting and two tellers, no big deal. The big deal was the fact that a manager came out to assist those who were waiting… Looked right at me, and went to ask the gentlemen in the business suits behind me if she could help them with anything. I thought, okay… Maybe she’ll come back to me after the first… The second… The third… And NO! She completely neglected me! I know I’m young, and not in business attire. But seriously? She clearly knew I was there, seeing as she really couldn’t take her eyes off of me from the moment I stepped in. Now when I was called up to the next teller she was perfectly sweet with me up until I told her that I needed change. Then there was a series of questions that felt more like an interrogation. Went something like this:
Well do you have a chase account?
…or a bank card?
… Chase Credit card?
… Chase anything?
That sarcastic attitude really put me off. I told her that we usually go there for change and she informed me that they changed their policy. I understand, 100%, but her attitude and the encounter I had with the employee prior was just ridiculous. I guess that’s why I’m a Wells Fargo customer. Boo to the service here

We’ve been so happy with the excellent professional and very personal banking services that this bank provides. The staff all work hard and make a exceptional effort to make your experience a positive one.

The staff here is friendly and excellent! This is branch I go for everything — checkings/​savings/​currency exchange and sometimes financial advice.
I keep coming back mainly because of awesome staff!

I cannot stress enough how friendly and helpful the staff is here, both tellers and personal bankers alike.
Today I had fresh complimentary coffee and cookies as well. And durning the Sierra Madre street festival and also the wine walk, the bank turns it’s lobby into one of the food tables and the place smells like garlic instead of floor cleaner… its great… like a bank in Greece, only more stable.
And today I found out another service that they offer here: foreign currency exchange. So tomorrow I am coming here to cash out a small stack of British Pounds, much more useful to as dollars at the moment.
This bank branch is so refreshing that even if I lived somewhere else, I would make this my home branch.

Friendliest staff on the planet. I wish I had more money to deposit or reason to go there just to be greeted by these phenomenal tellers. Nicole Dodson continues to deliver excellent service alongside her coworker Johnny. Many businesses could learn from their genuine customer service. Keep up the good work Chase Sierra Madre!

I’ve been so happy with the professional yet very personal banking services that the Chase Sierra Madre office provides. Nicole has been exceptional and made our banking needs a snap. They all work hard and make a honest effort to make your experience a positive one.
Gary and Kris

This is my original bank from the back in the day. You know, before banks started eating each other. In this case, it started out as United Savings, then it was American Savings, then it was Washington Mutual, and now it’s Chase (i.e. Crazy Mega-​Big Bank).