Creative Nail & Spa

sad sad sad.
I hate updating review with a negative tone but I just have to here. What a way to take advantage of people. Rushed service, always seem to be too busy to pay extra attention or truly give a crap about what they are doing. Lazy employees abound and the diligent ones are drowning in the pitfalls of the incompetent ones. Openly eating or grooming themselves (nasty), letting large wads of lottery tickets spill out of their back pockets, rudely ushering you aside to let in their heavy tipping regulars (the disillusion ones of course), and the most fake small talk to entice more tips. like raised eyebrows and left in bewilderment convo… sheesh.
Not that this is typical of a nail salon, but when I left a VERY sentimental value hoodie there (because i was sorta being rushed out of the manicurist chair during a rush) and I had called back later to retrieve it, they said yes they had it. I said I wouldn’t have time to get it until a week later and i was assured by the girl on the phone it would be kept safe. I returned about a week later to find that my phone call had apparently «never happened» and that no sweater was ever recovered. I was pretty crushed and upset by that but I didn’t even let it get in the way of my patronage… later. months later to find a male employee wearing the hoodie outside ripping butts! I was so disgusted on so many levels i didn’t even walk in. That was over 3 years ago and its taken me this long to calm down enough to write this. Just plain unprofessional.
These guys make too much $$ and take advantage of the customer in my honest opinion. If all you want is a regular manicure they look at you like you have 5 heads because you don’t want to spend more money on an overpriced and poorly executed gel mani or a gel nail fill. So just beware that the nail polishes are ALL WATERED DOWN with acetone so they Chip after 1 – 2 days… sometimes before you even make it home! I had to call out this Nail salon behemoth of Central mass (all the other locations suck too btw) because they just ARE NOT people persons… which is sort of a requirement in the health/​beauty industry. Ok rant over.

They always do a good job on what I ask for, but someone pissed me off enough to write a bad review today.
My mom was a manicurist and owned four different nails salons for over a decade, I was a manicurist for four years, and I am Vietnamese.
Just got a pedicure today from a mixed Vietnamese woman. I came in friendly and spoke English only. I guess my face pissed her off, she barely said hi or said anything to me. Girlfriend didn’t know I was Vietnamese because she decides to mutter snarky comments about me under her breath in OUR language. She didn’t know I understood every word she was saying until the very end when I asked her for a cotton ball in Vietnamese. Then she says to me in a suddenly sweet as honey tone «oh you are Vietnamese? I thought u might be but I didn’t want to ask» Yes my honey boo boo, I am muhfuckin 100% Vietnamese. So how are you going to take that risk anyways? Thanks for treating me 500 times better right after u popped that question. Still tipped her 5 bucks because I pitied her. If I had an 5 extra min, I would’ve told her off with the comeback and asked for a comp. when I handed her the tip, she had a look of fear that I would call her out… lucky for her that I didn’t make things worse. If you are going to talk smack, at least wait until Your customer leaves the room. Idc about what she said but aren’t you a lil bit too old to be acting like that esp. when I’m nice to you? I’ll still come back to look at her straight in the eyes every so often tho. And if by chance u get me again lady, I’ll make it awkward for you.

I used to like this place, but their customer service seems to have gone way downhill. As far as the quality of the manicure, it really depends on who you get. Last Sunday I made an appointment with a particular nail technician, but after arriving was assigned to someone else. (Btw, the person checking people in was a boy who looked to be about 9.) They were very busy so I didn’t complain, but the woman I had barely said a word to me and seemed to really rush my gel manicure. I noticed a small bubble on one nail before I left, but didn’t say anything because I was ready to leave. The next day, a couple more nails had bubbles, and by Tuesday the polish on my thumb had a crack in it. Today I went in to see if they could fix it and learned that there is a 48 hour policy to fix mistakes. I find this ridiculous when a gel manicure is supposed to last 2 – 3 weeks. I was also spoken to rudely, from across the room, by a woman who «wasn’t there Sunday» so there was nothing she could do but she informed me that I could pay to have the nails fixed. No, thanks. I’ll head across to Pinky and Toes next time, where I can at least get a complimentary glass of wine!

I will not be returning. The nail technician that took care of me (Jacky) did a horrible job. My nails are sloppy and look like they were done by a first grader. This is the worst gel manicure I have ever gotten and I will not be returning to this location. What a waste of money!

I go to this one every once and a while because it’s close to home & usually decent. I got a gel manicure this time & before a whole week was up I have 3 chipped nails. I called to ask what the policy was & the lady informed me it was a 48 hour policy & I would have to pay to get my nails redone. It hasn’t even been a week yet ! Poor quality & even worse customer service. If you’re in the area… Go to Pinky & Toes across the street ! Will redo any chips for FREE & the free alcohol is always a plus :)

The mani/​pedi was good and I wish I could give them 5 stars but for the way I was treated and embarrassed afterwards I just can’t. I had a gift certificate for a «regular mani & pedi» and I got a regular mani/​pedi, gave them the gift certificate and a tip, then was sitting at the drying machines waiting for my nails to dry. An employee came over and informed me that I owed $ 8 because my gift certificate didn’t cover the entire cost since their prices had gone up since the certificate was issued. I said that the certificate was valid for 7 years per MA state law and that since there was no dollar amount on the certificate that it covered the entire amount. I even looked up the law on my phone to show her but she insisted I pay $ 8 more. She started arguing with me and stating prices from 2010 and prices in 2016 and saying «don’t you understand that prices go up?!» The whole salon could hear everything and I was totally embarrassed. I asked if they had a price listing from 2010 that I could see or a copy of the written policy regarding value of gift certificates but she said they didn’t have one. So I told her that they were not following the law but I paid the $ 8 just to get her to stop harassing me. Apparently since they don’t have a written policy they could just make up whatever «policy» and dollar amount they wanted! I will never buy anyone a gift certificate here or come to this Creative Nails again. I want to warn other people about the dishonesty happening with gift certificate redemption here. I’m sure I’m not the first person they’ve overcharged.

My nails came out good, but the place has really gone down hill since the last time I’d visited a couple of years ago. My pedicure chair was broken, the nail polish bottles where you pick your color weren’t organized at all (such an easy thing to do!) and many of the bottles were empty or dirty. The area is poorly lit, so it’s difficult to see what the colors are. The tech barely filed my toenails or exfoliated my heels, which is the main reason I get a pedicure. There is a lot of competition in the area now (across the street) — please CLEAN UP AND ORGANIZE the shop and lower your prices. I won’t be back.

This was by far the WORST pedicure I have ever gotten in my life. My friend and I went in for a basic pedicure.
1. It was spur of the moment so I had shaved my legs that morning, which you aren’t supposed to do, but as it was unplanned I just let the pedicurist know. She continuously used SCALDING water on my legs which was extremely painful even though I asked her MULTIPLE times to cool the water down. She hardly paid attention to me even though I had informed her about my legs.
2. Usually with even a basic pedicure they will file and buff your feet well, at least that has been my experience in the past. That was the main intention of this pedicure and all she did was take a foot file over each of my feet ONE time and that was it. I couldn’t tell what it looked like, but when my foot was taken out of the water, I saw that my feet were a shredded mess and I asked her if she could do more and she said flat out NO. Seriously? If your client wants more done and is willing to pay, you do more. She then took a cuticle clipper and trimmed off a couple of bits hanging off. I also asked if they did work on calluses and she again said no. This is absolutely unacceptable!!!
3. She then did the scrub and massage, I AGAIN reminded her about my legs being sensitive and she still proceeded to scrub my skin off. Then she did the foot massage and pressed on the top of my foot so hard repeatedly that she bruised it.
4. The polish job was mediocre at best and I watched her repeatedly miss spots with the color and top coat.
My pedicurists name was Lily I believe. If you see her and are supposed to get a pedicure by her, I suggest that you RUN FOR THE HILLS. She is extremely lazy and doesn’t seem to care about the comfort of her clients. I honestly don’t even know why I even tipped her. I think my singular thought was just to get out of there.
I wish I could get my $ 30 back, but unfortunately it’s too late. I hope that people will see this review and stay away from this establishment. I would post pictures of what my feet look like, but that would just be an insult to people’s eyes.
Again, avoid Lily, and never go to this place. You’ll be sorry you did.

I have had decent experiences here… Nothing special, I’ve never left completely satisfied… But after today I will NEVER be back. After a bad brow wax that I didn’t even complain about because after all you get what you pay for… I handed the woman a tip. I grew up in a salon so regardless of the fact that I was less than impressed with the service, I wouldn’t have felt right about not tipping. When I handed over the tip, the women took it and walked away. Really?! She couldn’t even say thank you? She didn’t deserve a tip. But I gave her one anyway and that’s how she treated me… I guess no one ever taught her or anyone else there for that matter that a smile, thank you and some manners go a long way! If you want poor to mediocre manicures, pedicures and waxes with rude staff, this is the place to go! If you are expecting anything more than this I suggest you avoid this place!

I’m a frequent visitor but I’m done… Their service continues to drop each time I go it gets worse and worse.
While I was getting a gel manicure, the gel polish started to shrivel up… Very odd never had that happen before. When I asked I was brushed off — she just applied another partial coat on three the nails. Looks absolutely horrible!!!
Horrible finish and workman ship … Waste of $ 28 — and they plan on increasing their pricing at the beginning of the year… Be ware horrible waste of money!

Worst experience, I asked for my gel polish off only and the lady start doing a manicure and charged me full price.

Terribly inconsistent and rushed services. After patronizing this business for over a year, I’ve given up. The nail techs seem to come straight from school with little training. After the last visit, I had to fix the shape of my nails at home. Not worth the money.

Worst establishment I have ever been for my nails in my entire life. DO NOT GO HERE. The man who did my nails was rude, made me uncomfortable and watched the tv while doing my nails. The manager was also rude when I tried to speak with her about it. I was forced to pay for the manicure that I didnt want (did not even receive paint on my nails) as I had asked for acrylics and stopped him because he had begun a manicure and not acrylics. Worst service, worst place. Its dark, creepy and awful. Do not go here unless you want a half ass manicure by people who don’t know what their doing. No quality

I recently went here with my friend to get pedis and a full set. The girl who did my pedi was younger, she made good convo at first and even made us laugh. My friend started talking out loud about an experience she witnessed here and the girl who was doing my pedi chimed in and started bashing this customer who had made a scene. It’s pretty unprofessional to bash customers not just in front of us but all the other customers around us could hear it too. Also, when it came to her putting the color I picked out on my toes she put it on and asked if I liked the color. I usually never do this but I said «no actually, I think I’m going to go with something else» she responded with «REALLY?!» Uhm yes really! Isn’t that why you only painted one nail? To see if I liked it? Why would you even ask then? All in all, I think se got a little too comfortable with us…
After that it was time for my full set. Bc I wasn’t a regular I got stuck with the guy who had no idea how to do almond shaped nails. Sweet. He managed to do just ok and I was done pretty fast. Wayyy faster than my friend who got the same thing done. As I was waiting for my friend the guy who did my nails had another lady already in his chair. He was done with her fast as well and when he was finished he started giving her a hand massage. Where was mine?! I didn’t get one of those… And I even gave him a $ 10 tip.
I didn’t even realize how bad this experience was until I left.

I visited Creative Nail & Spa for the first time a few days ago, on the recommendation of a friend, and I am so very glad that I did!
My nail designer was Thu (I might be off on the spelling of her name, sorry!) and she is incredibly sweet, friendly and meticulous with her work. My French manicure is impeccably symmetrical and I especially appreciated that she checked in with me a number of times to make sure that I was happy with the width of the tip.
I had such a great experience that I returned the following day to see Thu for a spa pedicure and I was just as impressed. Not only were the services great, but the space is clean, organized and relaxing.
I will definitely return and recommend Creative Nail & Spa to my friends. Thank you for the great service, keep it up!

If there were ever a time I wish I could give 0 stars this is it!!!
Worst manicure ever!!!
This was so bad I don’t even want to relive it! Rude! Rude! Rude man who did my nails… No the usual guy w tattoos and a mustache (he’s very nice and good). This other guy was terrible… alllllllll he wanted was for me to do gel. Criticized my nails, my color chosen, my hands, my toes (I was having a manicure only!)…awful.
I paid because that’s what you do… Then my color was AWFUL. He kept messing up and blaming me. He painted my skin… I sat to dry my nails and he came over saying I over paid (I gave a $ 1 tip) so I told him he was right & this «manicure» wasnt worth anything at all.
I talked to a useless «manager» who told me «well every place is different» to which I responded that I understood, but still everyone should try their best and this was a joke.
I was handed my money back by another girl (not the manager or guy who did my nails). It was soooooo bad!

Makes me sad to say that I quite possibly hade the worst nail salon experience of my life here.
On the morning of my wedding, made an appointment for my bridesmaids and I to get mani/​pedis I was VERY specific in saying that we all needed to be done together this was the kick start to my wedding day. We all showed up around the same time and the place was very busy. 4 of my girls were abruptly whisked away back to the pedicure chairs and the other 3 and myself were scattered around the mani tables no where near each other despite there being open tables next to each other. I spoke up and asked if at least one of my bridesmaids could sit next to me and my request was very rudely fulfilled.
I wish it ended there. The girl doing my nails. Le I think her name was… was nice at first but as soon as I started telling her how I needed acrylics because I had accidentally broken 3 nails that week and I needed them to look very very natural, she literally snapped and said «I’ve been doing this long time I know how they should look». Dead serious. After she put the first set of white tips on I was mortified… the spacing was so off that some of them were so close to my cuticle it looked like I had stump fingers. When I showed her this, her response was «I don’t pay attention to that much tiny detail they are 95% perfect so it’s ok». I didn’t believe it was happening! At this point, I start hysterically crying and my bridesmaid sitting next to me is trying to comfort me. The girl apologizes and soaks them off and begins putting new ones on. As she’s doing this, I’m telling her I’d like the tips closer to the end of my nail to make it look more natural and out of nowhere she tells me «stop talking to me I know I know.» Then she started talking Vietnamese to a co worker and I’m not stupid, I know it was about me…
I was so done after this I just sat there and cried the remainder of the time. By now, every one of my bridesmaids were DONE with their mani and pedis in the time it took to just do my nails and we were running out of time. One of my bridesmaids was comforting me and the girl has the nerve to approach me and say «if you hurry up I can quickly give you a pedicure before my next client». I ended up requesting some one else for my pedi who was very nice but it was so rushed I couldn’t even relax.
The manager came out to talk to me after but he did absolutely nothing to compensate me for my horrible experience. What was supposed to be a lovely, relaxing morning of pampering and girl talk turned into a horrible and stressful experience. My wedding morning was ruined and its something I will NEVER forget. I wish i could give them 0 stars. Oh… and to top it all off… they randomly charged my credit card an extra $ 24 and my nails all turned dis colored and 2 actually fell off on my honeymoon.
Please do not give these people the priveledge of your business.

Not really worth it. I’ve been here a few times before for a pedicures and maybe once or twice for a fill. As far as pedicures they are barely ok… spa pedicure is better. Hot stone is worth the money but very expensive. But they don’t take the time to push back cuticles or cut the skin so feet don’t look as clean and the pedicures DONT LAST!!! id rather pay more for a good pedicure then get some discount for shitty service.
But for nails… AWFUL! I just went in for a full and the girl acted like a know-​it-​all …but didn’t deliver when asked to perform. My nails were all different shapes and awkward looking. She over drilled so it looked like I needed a fill after 3 days. Not to mention, that night i developed a pocket of pus growing under my pinky and it was extremely painful and lifted the nail right off by day 4… disgusting clean your shit… I will NEVER get a fill there again. All set.

I am not a stickler for the perfect eyebrow waxing. I appreciate the lower prices, quick service and the fact its in close proximity to my work. Pedicures are OK too. Not the best. I solely still go to this place out of convenience.
My other thought is, I second Patrica N’s review, dated 7÷11÷12. I too was disappointed by the service and quality of work for manicures. I had my first gel manicure here, and my cuticles were poorly done and the gel polish was not well applied. Seemed like she rushed right through it. After only 4+/- days, the edges of the polish are curling and the cuticles are ragged.
Remember: Tips cannot be applied to the credit card.

This is the best place by far to get a pedicure. They have a few different locations around the worcester/​marlboro area but I prefer this one the best.
They are a little bit more pricey compared to other places but you are probably paying for the «spa» portion of «Creative Nails and Spa» LOL. I think when it comes to mani/​pedis though you really get what you pay for!
I always go to On On here. I usually have to call and make an appt because they get very busy and the waits can be up to 40 –45 minutes! She does an amazing job and never pushes other services on me. She does a great job on my heels and her hand drawn nail designs always WOW everyone. She does this amazing thing where after she is done massaging your legs but before she paints your toes — she rubs your legs with hot towels — AMAZINGGGGG — you will feel like you have left for cloud 9:)
I have been here many other times for manicures and eye brow waxing. I have also taken my nieces in for mani/​pedis. I have never had a bad experience.