North Seattle Transmission

The stuff are really rude and terrible customers service. I will never, never come back again.

This was the worst experience I have ever had in my whole life. The person in the front desk was extremely rude and the place was not doing business in the right way to some customers. So I went to this shop to check my car’s transmission condition. And I got the report. They told me that I have to fix the transmission for thousands dollars while I checked at a few other auto shops (some mechanics have worked on transmission for over 20 years) after them and all of them told me their report overstated the problems and lied about the condition of the transmission. It should only takes me a few hundreds to fix the problems and their report was just trying to sell me their services that cost thousands of dollars.
But that was not the thing that made me mad.
The same day I found out that he printed some information wrong on the report so I called the shop and told them I just want a reprinted report that correctly shows the information, which they happily agreed. So I went on another day and the person on the front desk tried to reprint my information once. But he printed wrong again, so I asked him to help me reprint once more time to get the right report but he felt unhappy about it and refused and literally said «I am not in the mood for doing that». So I insisted that I paid the money to get the report and I just need him to reprint the correct information again (which takes only a few seconds to do). He refused again and said” I am done talking with you guys, get out of here!” And he just walked away.
In my whole life it was the first time I was told «get out of the shop» and the thing was that me and my friend did not say any rude things to him and was just trying to get the correct report. Can’t imagine the guy was so rude to its customers who paid the money to get the service.
They might be good at working on the cars’ transmissions. But their customer service is just awful and they definitely try to sell customers things that customers should not pay.
Still can’t believe that the guy told us to get out and just walked away. Worst experience eve.

Less than ideal experience.

I had my transmission rebuilt here 2 years ago and just had my daughter’s clutch replaced. Both times I felt like I was treated fairly and charged a fair price. They repair what they can and don’t make you buy new if not needed. I like that and I like that they didn’t up-​sale me on anything. I feel as thought I have found a place where I can trust that I’m not getting ripped off. Cars are running great!

I took my heavy GM vehicle to Dennis, with a persistent problem to my brand new transmission that another shop couldn’t figure out. It left me stranded nearly every month. Within one week, Dennis had identified the problem and began rebuilding my blown trans. Hamilton, who was also very helpful, decided to build the trans extra heavy duty for my vehicle, just for extra peace of mind. My vehicle now performs better than it’s ever been. I’ve owned it 14yrs. These guys are amazing. I’m difficult to please, yet you can see my rating. I highly recommend them.

This shop does not care about people’s right to privacy. Ham, the assistant manager, involved himself in something that had nothing to do with his shop, place of business or customers being served there. He gave a stranger in another shop my personal/​private information. Dennis, the manager, had no problem with him violating my civil rights and actually defended him.

I took my high miles Dodge truck with several tough transmission problems to them. After 5 months a problem developed that probably wasn’t their responibility and it was fixed for no extra labor charge. The whole transmission was removed and several parts replaced now the truck runs good again. I’m happy!

Slimy! No written estimate, guessing the problem from «observation» and «noises» — no proof of problem, condescending slimy demeanor. this page must be filled with «friend» and fake reviews maybe??? I’m going somewhere where they don’t talk down to women, can show proof of issue not just want me to throw thousands of dollars at them on a hunch. Nope. I must not be part of their good honest service club.

This is the transmission shop I pick out of the yellow pages, I’m sure glad I went to have some transmission work done. When diagnosing the problem they went further than most mechanics would go to figure the problem out not knowing if I were to give them the work. Dennis the manager was super friendly and very professional. When I got my jeep back, it shifted so smooth and was so excellent to deal with trust worthily mechanics. 3 days later I had a antifreeze leak I called Dennis and he said bring it up. He had Freddy look at it meanwhile they are busy, it was a radiator hose which they don’t work on nor did they even cause the leak. But Dennis took the time to replace my hose so I could get back on the road and not have a leak.
Thanks to all the personnel at north seattle transmission.

Super nice people! Did an excellent job rebuilding the transmission on my classic car. Car has never shifted so smooth in the twenty years I have owned it. Highly recommend them and would definitely use them again for any of my classic cars or newer cars. Excellent shop!

I have been taking my fleet of junkers out to Dennis and his crew for years. It had been about 3 years since I needed any tranny work, but I am happy to report the execellent service that has kept me coming back, is still there. The place isnt fancy nor does it offer any free pocpcorn, or big screen TVs, but you can always count on Dennis to give you a fair and honest deal on car repair. I grew up in Detroit and come from a long line of mechanics. There isnt much that I cant diagnose or repair on older cars. Transmissions is one of those things that I wont even consider touching.
Over the last 10 years, these guys have helped me keep 4 different vehicles servicable and on the road at a very reasonable price. This is important when you have a family with 4 drivers like I do.
I highly recommend North Seattle Transmission.