Cressy Door and Fireplace

I feel like I’ve been robbed at gunpoint by this company! In an attempt to be a proactive homeowner and get maintenance taken care of before problems occur, I called Cressy for my garage door opener. Their label was on the wall inside our garage from the previous owner and and I figured they had installed the opener and would be familiar with it. There wasn’t anything really wrong with the garage door opener aside from a few squeaks and shudders but we had been in the home for about six years and I figured it was time for someone to do a tune-​up on it.
I called Cressy to schedule an appointment and the guy told me it would cost $ 140 for service on the opener. A little steep, thought I, but I assumed that — for $ 140 — they would take everything apart, clean and oil the whatnots, replace worn parts, etc., etc.
Well, the Cressy guy was here for all of ten minutes, and that includes the time he spent talking to me and filling out the paperwork for the bill. All he did, apparently, was to spray some WD-​40 type stuff on some of the parts. I didn’t even see what the «work» entailed because, by the time I had gone upstairs to make a cup of coffee, he was finished. And, it turns out that he didn’t even spray all of the moving parts because, just a few months later, the door was screeching and sticking. (We gave it a spray and it works fine now.)
Granted, they told me the cost of the service but, silly me, I had assumed that a tune-​up service would involve really SERVICING the garage door opener. I foolishly assumed that all of the parts would be examined, especially the motor, and any necessary parts replaced. The motor casing was still completely dusty after the guy left — it literally hadn’t been touched. There was an old rusty wire hanging out of it that was still there afterwards.
This is the kind of company that takes advantage of their customers by charging exorbitant rates for minimal work — I wish I could give negative stars. I’ve never been so disappointed with a home-​maintenance service. I feel foolish and naïve for having spent my limited budget on pretty much nothing.
I don’t like leaving negative reviews and I purposely waited a few months just so I’d have a cooling off period and not leave an angry review, but I’m still livid every time I think about how I was ripped off. $ 140 for ten minutes «work»? They should have either prorated the charge or clearly explained that all their «service» consisted of was a few spritzes of WD-​40. Hardly what I consider a tune-​up. Thumbs down!

I can’t say enough good things about this company. They not only made several attempts to fix a garage door opener put on by another now defunct company at NO CHARGE — when it wouldn’t stay working (the remotes) they actually replaced the unit at NO CHARGE. Seriously, these guys really care not just about their work, but about the companies they represent. Just recently the opener they put in after two years broke. Yep… they came and replaced the circuit board and the remotes at… you guessed it, no charge. I’m actually starting to feel guilty. But I will need a new door in the next couple of years. Guess who I’m going to call? These guys bring all new meaning to customer service!

Cressy gave us a fair price on the garage door we wanted, and sent professional, considerate technicians to install the door quickly and cleanly. When it started acting up a bit they sent out a tech to adjust it free of charge. Two years later when one of the optical sensors failed, they remedied the issue out of warranty and we’re working perfectly again. I would recommend Cressy, and Rudy Zamora, to anyone looking to get a new garage door installed and maintained.

I scheduled a day and time for Cressy to visit and give us an estimate to replace the 6 garage doors in our building’s garage, and took the day off work to meet them here.
They didn’t show up in the time window they set.
When talking to them on the phone, they said they didn’t plan to come out today and would absolutely not make it at any point today, even though this is the only day I could (and did) schedule to meet them for an estimate– because of the day off work — and while explaining this, they curtly hung up on me.
Unprofessional, has no qualms about wasting your time. Can’t count on them to show up when they’re supposed to.

We bought a garage door from Cressy Door Company. This company was perfect in every way. I will probably not need to buy another garage door in 20 years, I hope I will have the opportunity to use this company again.