The UPS Store

I went here a few times and nothing bad, nothing great. There is usually a line. However I thought that I need to review to you know that you can deposit money into USAA. We always had issues when we had a ton of cash needed to deposit it with nowhere to deposit it into.

I don’t normally write reviews for places like the UPS Store but in this case I really wanted to especially after I saw the bad reviews it had. I had a great experience here. I had something I needed notarized. I arrived around 6 on a weekday and the manager (I think) that does their notary works 8 – 5. I was disappointed since I work during those hours and the guy helping me suggested another place that also offers a notary service and gave me their phone number. He also gave me a business card for the UPS Store and said to call before I left for work the next day to see if the manager might be there a bit early and could notarize my document. I called the next morning and she was in early so I headed over. I was helped right away and once I asked the cost I found out it was $ 1. That is amazing!!! I moved here from Dallas and the place I went there charged $ 9 per sheet of paper. It was another 10 cents for a copy for me to keep and I was out in less than 5 mins.
Super helpful employees!

I’m not happy with the service here. I’ve been here on more than one occasion when the service just wasn’t very friendly.
On one specific occasion, AT&T mistakenly sent me to return some Uverse equipment through UPS. The error was with AT&T. BUT, I did not know that. The staff here treated us like complete idiots when we kept calling AT&T repeatedly and kept being given the same advice, to return the device through UPS.
They certainly could have attempted to be more helpful and rather than treat the customer like idiots, they could have tried to understand that we were given incorrect information by AT&T.
In addition, they absolutely refused to call AT&T to help clarify the situation. They admitted they had no clue what was going on but they offered no assistance. Granted, they didn’t HAVE to try and help. BUT, I called the other UPS store on the other side of town and they HAD CALLED AT&T to help straighten this issue out for other customers experiencing the same problem. The staff at the other UPS store told me to save my time and gas driving all the way out to them and explained how the error was with AT&T.
I was impressed with the customer service over the phone at the other store. Not so much with this one — not over the phone or inside the store.

I stopped in here the other day because when I canceled my AT&T U-​verse services they emailed me this piece of paper and told me to bring my DVR box and gateway to the UPS store along with the piece of paper. I thought that was a pretty sweet idea, better than me having to locate some branch office to drop this stuff off at. But I digress, back to the UPS store. I walked in and there was one lady helping out with notary services, which they also offer, and after a couple moments I was helped by a young lady. She started the process of scanning in my stuff and a few minutes later I was given a receipt showing I dropped off the equipment and was sent on my merry way.
I was in and out in just a few minutes, but the computer seemed to not want to process my request as while the computer was chugging along she helped several other people with drop offs while the computer slowly chugged away at my request. I thought this was cool, and kudos to her for doing everything she cold to keep the line short, though it could have been the fact that she was doing the 5 year «I gotta PEE» dance and trying to take care of everyone so she could run to the bathroom.
While not overly «WOWed», they were definitely better than Meh, so they are A-​ok in my book.