Aquaventure Watercraft Rentals & Boat Club

Now I don’t have really any experience in Boating, as i’ve only rented a Pontoon once. But based on that experience, Aquaventure is THE place to rent from.
Now i’ll admit, contacting them to make the reservation was a bit of a pain as they don’t always answer the phone or return calls. They have a message letting you know that they are possibly down at the docks and will call you back. But sometimes a week would pass before i’d call again repeatedly to eventually get someone. But once you get someone on the phone they are always very apologetic, patient and friendly. Making the reservation was a breeze. We told them which boat we wanted from looking at the website and a few minutes later it was booked! They have hands down the best prices on Lake Norman! They also answered every single ridiculous question a newbie could have each time I called and are very upfront with you.
We arrived to our reservation the day of a bit late. For one it was kind of hard to locate. There were no signs from the main road and being our first boating experience, we weren’t sure what type of building we were supposed to be looking for. Then once we finally found it, came the task of finding parking. I had a group of 7 ladies so by the time we arrived, yapped our mouths, paid, hauled all of our bags to the boat & trained, we’d missed out on about 30 minutes of our boating time. They explained that normally they try to let people extend their time to make up for it but that day they had another reservation after us so it was understandable. Especially since they were very clear on arriving 30 minutes early for this very reason. We will know better next time!
He walked us to the boat and did a thorough walk through. We were all really nervous since it was everyones first time. But he assured us we would be fine and explained every single feature and answered all of our questions. We asked him to go over the driving a couple times and he graciously did. He gave us some really great tips about navigating the lake since we were newbies and once we got out there everything he said made sense. So we were sure to stick to what he said. Initially we wanted to do tubing. But they recommended we go out and get a feel for it since we were newbies. Thank goodness we didn’t waste our money on that either because no way we were tubing, we were way too nervous about doing something wrong! lol!
Out on the boat we had so much fun cruising around. We had no issues while we were out with the boat. We brought our own food and drinks and just enjoyed the scenes. The only nuances was that the boat said it came with GPS navigation, well their navigation was a bit outdated and they recommend you use the one on your phone instead. So good thing we all had charged phones. Also, they say the boats have Ipod connections, however, none of our ipods connected. Not even our phones. So luckily we came with a portable speaker. They told us since we were so new that we would guranteed get stopped by the Lake Cops, but we didn’t. Looking around at people on other boats, we were the least of their worries.
When we headed back to the docks they were waiting there for us and directed us in. We were so excited to have docked our boat successfully because we were really nervous about that and damaging the boat. But they were very patient with us and stepped through every single wheel turn and gas/​brake press that we were supposed to do.
Leaving we were ALL REALLY impressed with our experience and discussed making it an annual event. This was July of 2015 when we did a 4 hour reservation on a Saturday and today February 2016 I made our reservation for this summer for a full day. We can’t wait! Maybe we’ll actually tube this time :-) I highly recommend Aquaventure!

Dustin and his team are fantastic!!! Boats are clean and updated; staff is nice and helpful; prices are unbeatable. Highly recommend!!!

Great group — very friendly and thorough. We used a coupon on the back of our Harris Teeter receipt to get an great value and enjoyed a great day on the lake. The boat was in top shape, clean and beautiful. We do this one day a year with our family and will be using them exclusively from here on out.

Friendly staff. Customer service was excellent. We rented a pontoon boat that was in really good condition and very clean. The rental process was a breeze! I’ll definitely rent a boat from here when I return again next year.

This place was so great! The staff was ridiculously friendly and accommodating. Best experience I’ve had on the lake yet!

Extremely friendly and fun people. Boats all seem to be in good shape. I always enjoy my days on the lake renting from them!

Customer service was awesome jet ski rentals were priced super affordable. What a great time. Make sure you tip your deckhand he did a lot for us. Not to mention he was the only company that got back to us, we called three in the area.

We were in the area for a wedding and thought we’d spend a day out on the lake. Aquaventure was quick to respond to our message for rental details (we’re from CA and would need to coordinate in advance). Our first choice day was booked, so we went on a weekday (the lake was almost ours alone!). They made a great 1^st impression on customer service by calling us proactively to let us know about a cancelation in case we wanted to switch days. Upon arrival, the check in was quick and painless. The boat was beautiful and they made sure to walk us through the operations. They asked for a cell # in case they needed to reach us while on the water. As fate would have it, a thunderstorm came up suddenly and we got a voice message from them warning us that it had passed over their location and the duration we might expect from the downpour. They gave us instructions on how to stay safe during the storm, and even offered to come in and give us a partial refund if the storm soured our excursion. The storm was wild (by California standards — remember we rarely get rain at all) but once it cleared we enjoyed the rest of our day on the lake. Great service all around. Beautiful boats. Nice people.

We spent the day on Lake Norman yesterday. (Not that we went into the water, still a little cool for that. Just cruised around the lake.)
I was amazed with the quality and number of boats offered by Aquaventure (I believe they said they have 17.) The majority of the boats looked new. They have ski boats, pontoon boats, jet skis, kayaks, paddle boards and a sail boat. Also Aquaventure has lots of different fun toys available to take out on the water.
The service was great, and the staff is a lot of fun. Aquaventure is a bit of a drive from Charlotte but on the positive side, this part of Lake Norman is very quiet.
Our boat had a big engine and was extremely fast. It also had a GPS, an awesome stereo system, a popup changing tent, and easy access in and out of the water.
I believe owning a boat is overrated if you just want fun on the water, renting is the way to go. I gave the boat back when I was done. Next time I am thinking about renting a paddle board.