Cheddar’s Scratch Kitchen

My salad consisted of 1 huge piece of lettuce not cut. My potato was cold. And my Togo container with butter and sour cream had a hair in it

I have always enjoyed Cheddars but tonight I was very disappointed. I ordered Dijon chicken and mushrooms with broccoli and salad. I had to ask for my salad and my broccoli was so old it had yellow edges and stems. The chicken was tender but it was swimming in the Dijon sauce. Our waiter was excellent. He seemed nervous as we were eating and kept asking if everything was ok. Not his fault so he still got a good tip.

Food is ok, I am sitting here right now and could very easily dine and ditch, nobody is paying any attention to the bar area. Just waiting to order another drink…

My favorite restaurant in Sherman. Apparently lots of people love this place too. Do not, I repeat, do not come at rush hour. The long line will kill you.
Love their baby back ribs. You can combine that with shrimp, chicken. They also have steak. The decoration inside is a bit of tropical style. They have that big fan on the roof.
One reason this place is so popular could have something to do with the cheap price. It is a chain restaurant, and that’s a con in my prospective.

Great food, staff is friendly and reasonably priced. Blacken salmon and the fish taco’s are great!

Lemmon Chicken was good. Normally everything is. But today had the green beans scooped any longer I could have feed to my newborn.

Our party of three had entrée salads, which were pretty good and chicken fried steak, which was sub-​par (meat a bit tough, not enough gravy and the green beans were way overcooked and flavorless.
Main issue is the service. Server was curt almost to the point of being rude. She would disappear and not come back to refill waters, clear plates etc. At one point she’d been AWOL and the manager and three wait staff were standing about five feet away chatting (clearly not about work). We are clearing looking for our server and the manager in particular was too busy socializing to pay attention to his customers. Finally one of the servers nudged him to check in with us. We asked for our server so that we could see the dessert menu. He was clearly disinterested, but did go tell her since she came back with a pissy attitude and said «My manager said you want me?» Really? Clearly this woman is not in her dream career.
The best thing about the place is the fabulous salt water fish tank across from the bar.

I was Pleasantly surprised considering the reviews. We were seated at about 8pm on a Sunday night the server came slightly after. She was upbeat & pleasant, took our drink orders and knew the menu well enough to make some suggestions.
We ordered Key West chicken & tilapia w/​shrimp with steamed broccoli and a side salad. It was better than expected! Broccoli was cooked as if the cook would eat it them self minus a little salt & pepper (understandable). The chicken & shrimp had great flavor. We were in & out quickly but never rushed! Prices were great for what we got and would definitely check out some other items on the menu!

Food was really good. We like their baby back ribs and shrimp, chicken tenders, and sides were really good as well. Price was reasonable and people were nice. The place looks great as well.

Loved it the first time, so we came back. Not so hot the second time around.
Their new fresh kitchen concept was a great idea. The service couldn’t be better. Try the toasted coconut rimmed Piña Colada is super yummy.

Great prices for good food! An great drinks ! Nice, comfortable feel with great prices and service. Our waitress, who is the bartender, Brenda. Was excellent! Kept up with our drinks even though she was busy an gave great service. I always come here for the $ 3.79 mucho margaritas. You cant beat that!

Been eating/​loving Cheddars for as long as I can remember and I ALWAYS get the same thing… Chicken strip basket with a couple onion rings instead of fries. Now I normally eat at locations in and around Dallas, but I’ve never once had that questioned. Ate at the Garland location just last week, no question asked. However, at the Sherman location the waiter immediately said he couldn’t do that. He offered to ask the manager, Chad Middleton, and came back and stated Chad said other locations do it, but not his and refused. He said if I wanted rings, I’d have to order the whole appetizer and my meal. I did not want a whole stack. It goes to show their complete lack of customer service and were very flippant about it. I will never return to this location and will make it well known. Sad, we’re in the area often and I had just left from visiting my dying grandfather in the nearby hospital. Didn’t need to deal with such garbage.

Can’t give leas than one or I certainly would. This rating is for food and service.
My wife and I go in for a late afternoon snack about 4pm. Seat ourselves in the uncrowded bar area (the place is dead and there is a line at the door) and order drinks and a buffalo chicken tender basket to share. Server leaves and returns in less than 2 minutes with our plate. I immediately ask if the chicken was fresh and was assured that she was able to push the cooks. I then let her know that i would try it and if it was fresh it would be the fastest cooked fried chicken i have ever witnessed. She continued to insists on the freshness while I tested it. Luke warm in the center at beat and crust like jerky.
So not only did I get substandard food I also had a liar for a server. Save your money Texoma and go elsewhere. The «Scratch Made» logo is a load of crap and the food is better at the local hospital or elementary school cafeteria. I will not be back!!!

As always, great service, value and food! How they expect one person to eat that buffalo chicken wrapper on their own is crazy! And the hot fudge cake sundae, biggest sundae I’ve ever been served, 5 of us couldn’t finish one! And the cheddars painkiller is OMGreatness!

This used to be our favorite place to eat. However, we’ve noticed the past few months that the quality of food has slowly gone downhill. Bourbon glazed salmon was flavorless and the glaze was more like brown water. The broccoli casserole was dry. The crescent roll was over baked. And my husband’s favorite chicken tenders basket was once again over cooked. It’s a real shame because we used to go once a week. Now we’re thinking once a month may be too often. We hope that they can improve soon before they lose more customers.

My husband and I ate at Cheddar’s late last night. It was our first time and we were excited to try it. Unfortunately, we were sorely disappointed! We arrived around 9 pm and the hostess was no where to be seen. We asked if they were closed or closing soon, we always try to be respectful of the restaurant workers time, but she happily sat us. (They close at 10pm)
Once we were seated, it took around 7 minutes for our waitress to introduce herself. We should have seen the red flag then and left, but we were hungry. My husband mentioned that we had never eaten here before and asked for recommendations. Our waitress cheerfully recommended ribs, among others. She said that the ribs were better than Rib Crib. He ordered them and I ordered the crispy chicken salad. For drinks, I asked for water and beer for my husband.
Again, we waited… My water came 5 minutes later and the beer another 5 minutes later.
Dear readers of my review– by now you may be thinking that I’m being too harsh. «Maybe the restaurant was crowded.» NOPE! There were only a small handful of people there.
Back to my review… from the time that we ordered until our food arrived was 45 minutes!!! Sadly, the food was disappointing as well as the service. My salad was okay, simple, nothing special. My poor husband’s dinner was AWFUL! He said they were the worst ribs he’s ever eaten! Fatty, dry, blech!
That sound you just heard was me gagging.
I asked for extra napkins, he is eating ribs, remember? They never came. During our dreadful dinner, I watched the other patrons also get frustrated. A couple of gentlemen waited FOREVER for their food, bill, and bill again when the incorrect amount of change was given. Same story for a family of four with two small children… endless waiting.
Throughout this period of waiting, I witnessed several waiters cleaning, sweeping, vacuuming, and wandering but NOT serving!
I feel bad for the workers there, no one left Cheddar’s satisfied. Hire new a new chef, manager, and more waiters.
P. S.- during my epic wait, I looked up Cheddar’s online and they have a post on Craigslist for a new manager.
Please be advised– Eating at this restaurant is hazardous to your stomach, time and patience!

Waitress and manager were first rate. Food is always good. Rings were piled so high that they fell over, so the manager was kind enough to comp them for us. Will be back when we are through Sherman.

It took a good while for a server to come along and give us a good ol howdy and serve us with drinks. Once he started though he was on the ball with refilling drinks and serving. Food wise it was great. Plenty of food, made well. He even have us our drinks free on the end. Pleasant all around was it got started.

Service is great. Mango mojito was flavorful but I didn’t taste much alcohol in it. Chicken quesadillas and chicken pot pie were ok. (husband says pot pie lacked flavor). We loved the fried cheese balls.

This place used to always be our families go-​to restaurant every time we went out to eat, i would ask where we should go eat, and everyone would start chanting «cheddars! cheddars! Yay!» and we would normally go there. We all had our favorite thing picked out before we even sat down, (that’s how good it used to be for us). Although, recently they had a big remodel of the way food was served, even though it was the same stuff. The new motto was «scratch kitchen» and they had a bunch of tablets at the tables that you can pay your bill on, but they also have games on them, so if you’re trying to get your child to eat do not give them a tablet because they wont put it down. They also have a lot of new staff, and most of them are teenagers that don’t seem to know what they are doing (not trying to say all teenagers cant do anything right though). They charged waaaayyy to much for the stuff we got The food also went downhill, our entire family was having problems with our food. For instance, and i am not joking, in my chocolate dessert cup i found pieces of cooked rice. I told the waiter my problem and she apologized and she went back and got us a new one, supposedly a new one because i found another clump of something in there. We haven’t been back since then. To sum it up, this used to be a great place to eat, but now the service is terrible, and the food couldn’t be worse. Don’t go for a while if I were you.

This place has gone a little down hill with all the computers on the tables. So you can order your own drinks & appetizers even pay your bill, but there are waiters for that. I always order the chicken tenders that are abundant but sometimes they are not fresh which makes them chewy. Burgers are awesome as are the drinks. Love the chips and queso/​salsa. Big cookie dessert is yummy and the nachos are good too.

I’ve been coming here for the past couple of years off and on and I almost always get the lemon pepper chicken with broccoli and carrots and has always been good.

Avoid this place. Probably close to the worst restaurant I have eaten at. Service was fair. Food was horrible. The concept is that everything is made fresh. The loading up of every dish with onions does not qualify as «fresh made». Edamame was inedible — over cooked and limp. Tortilla soup loaded with onions and no chicken. More of a tomato broth. Ribs were 90% fat and generally Inedible. The Baja chicken was tiny with a ton of onion on a bed of overcooked rice and lukewarm black beans. The chef is clearly inexperienced because his or her fingerprints were all over my plate and the attempt to clean the mess left a smear of black beans on the rim of the plate. The ribs and edamame require plates on the side for disposal of pods and bones — neither were provided. Unfortunately no saving grace at all. Hope we don’t get sick. Stay AWAY.