Enterprise Rent-A-Car

I have used Enterprise domestically and overseas. The overall service of enterprise compared to other car rentals is by far better. I have received great and Speedy service, and I’ve been upgraded for free, I hav been picked up from my house to the store and dropped off at home afterwards. professional and accommodating service. thank you!
Eli Zakai

We had to do a last minute rental (rented it at 11:15 and they were closing at 12noon due to the holiday to see a family member with a medical crisis. The prices were great compared to the other rental companies and had the Chrysler 200 that I was hoping for being returned just as I got there. They cleaned it in record time and got me out of there in 20 minutes. The staff were super nice. I’ll be back again soon for sure.

The best customer service! I reserved a midsize and was upgraded to a van with no additional chargers. The staff works well as a team with one common goal… Customer satisfaction.

I rented a car for a week because my car was being repaired, the person who assist me was Daniel, and he was friendly I was in and out in no time, I am a person whom need good customer service and less drama, so this location fit my needs. I will rent from this location in the future.

I took New 2016 Chrysler van for our trip to mountain! Less then 5000 miles in it) Drives self and doesn’t eat gas at all (almost). So if you planning any far or close trips get this one: 7 ppl, screen both DVD, lots of usb chargers for your devices and huge spade for storage things.

One of the employees called Danny Rodrigues (Sherman Oaks) gave us a deal for two extra weeks, wrote it on his business card but upon return of the car he denied to the agreement and charged the full amount on my credit card. Liars, cheaters, no morals and no ethics. Arguing with us outside like insane people trying to argue the unarguable. There was handwriting so yes, liars! The worse rental car company in the county!

Charged me 150 for some dog hair. Will not be using them again nor will I recommend them to anyone. This is a horrible enterprise.

Found out on the day that they close at noon. This was at 11:56. Luckily I was 5 minutes out. Had ordered 2 child seats but when I asked they said «there might be some in the back». They had no idea how to install them and they weren’t allowed to help me.
On the spot I was asked what type of insurance I wanted and when I said that I am covered from my personal insurance she said that it doesn’t cover this car. As it was on the spot and they were closing I had no choice but to take it. For one week it was the same price as the car.
Will not use Enterprise again unless they are the only ones available and even then I probably wont.
The girl that helped me was nice though.

This is the worst Enterprise location I’ve ever been to. The staff are incompetent and rude. The Assistant Manager, Chelsea, should be fired asap. They don’t stock any vehicles and try to force you to rent vehicles nobody wants. I’ll never go back!

I will start by saying that I was treated nicely ,
I was referred by my insurance company for rental after someone hit my car running a red light.
The autobody place will take 3 wks to get my car back to me — I am paying for the rental and the company supposedly gave me the fabulous insurance company rate. This has added up
Extremely fast! I asked for a weekly rate once I found that I had to rent longer.- No can do they said-​because I had the insurance rate!!! The insurance companies are getting ripped off! I immediately checked online and found rates that were ½ what they charged at 2 other rental car agencies in area. Being charged an exorbitant amount-​I brought car back !!! Look online before you get ripped off by this location and there ridiculous prices! If your insurance is not
paying for it-​remember look elsewhere for much better rates and selection!!!

Enterprises model is to overbook and make sure there aren’t enough cars for the reservation. Either you are stuck renting something more expensive or you wait for hours or until the next day until inventory is returned or brought in from LAX. combine this with rates being specific to branches and not honored throughout the Valley and the fact they tell you as little as possible about their policies to prevent shopping around and its just a bad time in general.
Also the waiting room here stank pretty bad.

I would give it zero stars but too bad we can’t do that. Chelsea is her name a «assistant manager» who shouldn’t be at all. She was the rudest and most unprofessional person. I don’t know who thought she was qualified to be a manager but they were wrong. I went from BMW to pick up a rental that was no charge what so ever and they charged me 50.00 for a shatter in the window. We never went over Windows or windshield. All she said was anything smaller than a $ doesn’t count. And that was nothing more it was a tiny little shatter that was probably there to begin with. All the reviews about this place being a scam totally is. After arguing with Chelsea she ended up saying it’s only 50.00. Like really? Only 50.00 I am a wealthy individual and for someone who works as a sales manager shouldn’t be saying it’s only 50.00. I ended up paying out of embarrassment of the way she was speaking to me. After it all she said you can go fix it, it’ll cost you 200.00. At that moment I was so upset when another girl Briana I believe is her name she calmed me down and was very nice. I picked up my car and went to my sisters work place which is at the Mercedes dealer right there. She ended up calling Chelsea and asked for the supervisor and she lied and said it was her and when my sister said she was lying that’s when she gave it to another unprofessional individual named Johnathan who was the biggest asshole ever. He yelled and was so rude. Like who the hell do you think you are. He should be fired for harassment. I was so mad that I wanted my refund because I shouldn’t have paid for the stupid thing! So I went to BMW and Sean who is a Service Specialist had them refund me and comped my 50.00. And that was that. I will never step foot and BMW is now going to cut contracts with them because I have that power and will make it happen that these two get fired.
CHELSEA AND JOHNATHAN ARE THE WORST, MOST RUDE, ARROGANT EMPLOYEES AND THEY NEED TO GET FIRED AND GO WORK SOMEWHERE WHERE CUSTOMER SERVICE ISN’T NEEDED. I HOPE YOU TWO ARE READING THIS BECAUSE YOU SAID I WASN’T GONNA GET A REFUND, BUT I GOT MY WAY LIKE I SAID IT WAS GONNA HAPPEN. IF ONLY YOU KNEW WHO I WAS BUT YOU CAN GOOGLE MT NAME AND FIND OUT. :) HOPE YOU HAVE A WONDERFUL DAY UNPROFESSIONAL EMPLOYEES

scammers! scammers! crooks crooks! read the dotted line, crooks crooks crooks, yes they are, they’ll rob you blind!
auto insurance was covering the whole thing, yet they charged me 16.95 $ per day for damage waiver i did not authorize. avoid avoid! take la public transit, or walk before you get these slime balls!
After they took me, I refused their offer to give me a ride home, otherwise they’d probably charge me for that one too.
In fact, I was ready to take out the car for another day, and thelma and louis it off a cliff. There’s your unauthorized damage waiver, assholes!

Billing errors, unprofessional, and poor customer service — I won’t go here again.
I ended up here because my car dealer used this rental location while my car was in the shop. Similar to others, I was given a couple of car options when I arrived — one I would have to wait for 15 – 30 min while they cleaned it. I was in a hurry and chose the other option — not terribly clean and only ½ tank of gas.
A month later (my car was in the shop for a long time), my car dealer ended up returning the car for me. I thought everything was fine, but the next there is a nearly $ 400 charge from Enterprise on my credit card. (The dealership was paying for the rental and basic insurance.)
I called and spoke to Stephanie who said it was for basic insurance coverage, which I reminded her was supposed to be billed to the dealership also. She said she would look into it, but she did not correct the issue or get back to me.
After a week, I called again and spoke to Clinton, who explained it was a charge for supplemental insurance, and that the dealership was only paying for basic insurance. I explained to him that I did not select supplemental insurance (and my copy of the rental paperwork clearly indicates this), but he insisted I was wrong because his ‘system’ indicated that I did select it.
At this point I offered to email/​fax a copy of my paperwork to avoid having to go through my credit card company to reverse charges, but he insisted I would have to bring in my copy (this is a 30 – 60 min drive for me, which obviously I’m not going to do). For a company error, I would expect him to take responsibility and look into it from his end (they also have a copy of the same paperwork after all). He did begrudgingly say he would, but I have not heard anything, so I’m letting my credit card company handle this.

I’ve been coming here for a little over a year now (BMW center of Van Nuys sends me here for rentals) and I’ve received the best possible customer service from Clinton every time that I have come here. I have even returned to this rental spot when I needed something because of an accident while my body shop was 20 miles away. It’s definitely worth it. Clinton has always provided me with great prices on cars and even helped out with gas multiple times. Amazing experience, hertz doesn’t even come close. If you want satisfaction, speak to Clinton.

Got a disgusting car and slow service. Changed several rental agents in the process, and they had to pull the car from deep in the congested parking lot.
Can’t say I recommend to anyone

I had a good experience renting and picking up the car which is part of the reason why I give this Enterprise 3 stars. A few things I would like to comment on is the selection of cars the day I rented it. There was only a small selection of cars which were within the price range I was looking for. However, the gentleman we worked with was polite and welcoming. Luckily, we found the car we rented was fuel efficient and was very comfortable to drive. Upon returning the vehicle, an employee asked for the receipt so he could help me. When I went inside, another employee at the front desk wanted to get the computer set up and asked for my phone number. I gave it to them a few times and then they asked for my name. When it didn’t show up, I explained that it is probably under a different name since another person who came with my group had rented it for us to drive. The employee then asked me for a phone number and name, but I did not have it and I didn’t have the receipt since it was still with the other employee. The employee was not as polite to me when they said they needed a number and I was taken aback. I wish they could have said instead, «No worries, we’ll wait for the other employee to come back with your form and take care of it.»
After that, they went somewhere else and then the employee who had taken my receipt came back and helped me. When he asked about the service, I was honest and told him the truth about how I felt the other employee had given me an attitude. They gave me a small discount due to the inconvenience and an Enterprise business card for a free upgrade for another time. I was given a ride and the driver was incredibly kind.
I understand that the other employees were trying to help make it a better situation, and I appreciate that. However, I would prefer a friendly employee who is patient and kind instead of others trying to fix the situation after not providing a friendly costumer service in the beginning. I hope my feedback will be beneficial for the staff and future customers.

I rented a vehicle from here recently. Have to say I was impressed by their customer service.
Edwin Higgins was polite, courteous and respectful. The alignment was off in the car and he took care of a day of my rental. Awesome service.
Recently used Hertz and it was the exact opposite so I’m glad I switched to Enterprise for this experience.

Totally dissatisfied! MAKE SURE YOU INSPECT THE CAR IN THE SUNLIGHT AND UNDERNEATHE. PERHAPS LIKE YOU ARE LOOKING WITH A MIRROR FOR A BOMB? Everything is great until something goes wrong. Rented here for years without issue and several weeks ago rented a car and there was a claim I caused damage to the under portion of the front bumper. I did not. I know everyone says that, but I really didn’t. It got missed due to being incredibly low, in the shade and I was on a rush to work. Of course, I will AM BLAMED because I am the renter and didn’t see it, nothing I say matters. Not much to stand on.
The problem is in HOW this was handled. Poor communication and horrible follow up.
1)I had to hand over 500.00 despite my deductible being 250.00. No time to protest on a work morning. It was made to sound like Loss Control would work with me on it. Minimally they would be in communication, decide if they were going to bother with it (it was that far underneath). What I got was the corporate treatment.
2)I was told I would be contacted in 3 days by Loss Control. I wasn’t .
3) I called Loss Control a week or two later, LM. No call back. More time, I get a letter saying they got the report. (Interest accumulating on the CC). No update.
4)Just got a small refund check, no explanation, no write up, nothing. WHAT DID THEY FIX for 432 $?
5) Emailed Loss Control
UPDATE: Only got a response after this review. Finally got an invoice from Travis, no content or follow up other than that. Spoke with Area Manager, Brandon. Helpful. However, it is still insinuated that because the reps are trained that this is my fault. I worked for this company in 1998 and was «trained» as well, so I can see how things can be overlooked. I had to pay and I have been shorted $ 50.00 on the refund. I have wasted so much time chasing everyone down.
For a company based in customer service I feel totally let down by the lack of follow up and feel taken advantage of because they had a chunk of my money. I worked for this company before almost 20 years ago. To see them consolidate departments to the point they can’t return a phone call to me is a disappointment.
GET THE DAMAGE WAIVER AND DON’T HAND OVER YOUR MONEY– because when it comes down to it you will have to pay and the process is slow. There’s a total disconnect between the location and the company. In the end, the location has zero power. Doesn’t matter how nice they are or what it said.

First time using this Enterprise location and my experience with them was great! The whole staff here was friendly as well. Both Clinton and Andy were more then helpful! Thanks again again guys!