Hertz Rent A Car

Thank you to Fancisco for taking care of my needs.
A few things to say here. 1. I was treated well over the phone and in person. As a Travel Professional I look for great service too. It’s the sign of a great relationship with customers and people you wish to bring as your customers. That I am very grateful for.
5 things could have been done better. 1. I was given a car that had filmy dirty windows all around and it made it hard to see until I washed them myself. 2. I was asked to back it out of a tight cleaning space while other cars were behind me and it made that not only tense, but almost impossible to do. They should have pulled the car up to the door for me, or parked it in a space that was driver friendly. 3. My rental price was not the same as what I thought it was going to be. 4. They were late picking me up from my home, but as I was getting the car a day early and not in a rush that wasn’t too bad, the wait was a bit long at the center, but again I planned it so I had the car the day before and the day after I needed it. This saved me any time line issues.
5. While it was a significant savings, somehow my agent discount jumped 50.00s at the location. Again, it was still amazing, but that was a shocker.
Ok, so otherwise, this was a fantastic rental car (Hyundai Elantra) clean, great gas savings and smooth ride. Truly I would rent from this branch and from Hertz again. Just make sure you know everything going in and understand your contract and double check all things before you ever rent a car. All in all, this was a fine experience, the little things are a pass.

The representatives in this branch were not friendly at all. They both LIED to me and when I corrected them, one guy says «well maybe you heard me wrong». Thank god there was a witness to back me up and let the representative know I didn’t hear wrong, he actually LIED. I will NEVER come to this location or any other Hertz locations based on this experience. I’d rather pay more somewhere else for better service.
Oh, and to top it off they have me a car with loud squeaky breaks.

Rented a car at this location through State Farm. I had a pretty smooth experience. Fransisco helped me out, he was very nice and helpful. At one point I did have to go back to drop off keys that the previous person had left in the car I was renting but they made up for it, so it wasn’t a huge hassle or inconvenience. I do have to say that the car wasn’t vacuumed or clean when I received it but it wasn’t big deal to me.

I had a horrible experience with this Hertz location and with Hertz customer service. I use rental cars 2 or 3 times a month and this has been the worst experience so far. After receiving the confirmation via email I was told 2 hours before the scheduled pick up time that they ran out of cars. They did absolutely nothing to fix this problem. Had to call their customer service 4 times. And at the end I left 3 hours after scheduled and used my own car since they did nothing to make all of this less inconvenient. I never heard anything back from them either. I will never use Hertz again.

Did not have any cars available on the reservation date even though I booked weeks in advanced.

Rented a vehicle for 4 weeks & had problems with vehicle not starting because battery was bad. Had to go jump start car for my granddaughter 2 times and on odometer display showed that maintenance was due on car 2014 Toyota Corolla & was still under warranty. Very poor service when calling into Hertz Roadside Assistance was never advised that Auto Club of So Cal would be calling me to jump start ca. Eventually the car started when it cooled down & returned to agency. I wrote letter to Hertz Corporate & did not receive reply also emailed but then their website was not functioning. I wanted 3 days returned on car rental for the 3 days of inconvenience but never received any reply. VERY POOR CUSTOMER RELATIONS FROM CORPORATE.

I would write this update in all caps to show just how angry this location makes me. However, it would be rude to those reading. Just pretend … Insurance companies, mine and the other drivers, as well as my bank have all come to the conclusion that I need to handle this on my own. Well, I just tried. I’m glad I did not go into the location, they would probably have to throw me out. The manager said he was the one who rented me the car. That he remembers I asked for the «Extra Protection Package.» I never heard that phrase, how could I have agreed to it. Why would I when the other drivers insurance is covering the rental and I have my own insurance as well? They were so slammed and not helpful because they were so slammed, how in the world could he have remembered what I asked for or didn’t ask for two months down the line? Unless he has an eidetic memory, I think he’s just trying to save his own a**! I do not believe he would remember such a detail when they are basically repeating the same thing over and over with subtle variances? To remember me in particular when he barely looked up at me. Not to mention the fact that they were all interrupting each other talking about other things. I will be going in there after Christmas to get a print out (printing out the receipt online only gives you the total), but I don’t think it will help the situation whatsoever. Wish me luck!

The shop was closed when I got there on Nov 27, 2015 at 8 am. I was panicking and called Hertz and they said that specific shop was closed for the Thanksgiving holiday. How could they confirm my reservation when the shop would be closed for pick up?
I made an online reservation for Nov 27, 2015 — Nov 30, 2015.
I entered all the details including my credit card info.
I received an email confirmation:
Thanks for Traveling at the Speed of Hertz®
Your Confirmation Number is: G***********
I even received a pop-​up message on my Hertz iphone app an hour before the pick-​up time reminding me about my reservation.
The Hertz lady on the phone offered another location. Another car for double the price.
The Hertz lady said she couldn’t honor my Gold rewards points.
I gave up. I asked the Hertz lady to cancel my original reservation.
Luckily, Enterprise (nearby) has a car that I want and was able to rent it for the weekend.

Boy, where to start. This had to be the most ridiculous experience I have had anywhere in the last ten years. I am not overstating this. I got challenged to a fight by an employee who could not keep a promise he made regarding a rental before it was all over.
First off, my friend was the one who needed to rent a car. He has a temp, paper license from a different state and was turned away at other rental places, which in itself is okay. He came to this location early morning and was told by Marco that it would be fine. He was then told that someone would pick him up at one oclock.
So far 5 stars right?
Here we go. No one came at one, no one came at 2 or even 3. We called and were told that they’ll get us whenever they have time. No real time frame. My buddy asked me to drive him there to get the car and unfortunately for me, I agreed.
Upon arrival, we were greeted by an employee who was busy on the computer. There were no other customers and he said he would help us when he was done with his paperwork. Kind of short and rude, but okay, I didn’t really care. Then the manager came out and tried to help my friend only to quickly tell him that they would not be able to rent to him, bye have a good day. All this while he was juggling cars that were being delivered, being on the phone and talking to the other associate. No one cared, very unprofessional. It was obvious to see that manager runs a free for all. At this point, the guy who told my friend he would rent him the car returned. He then just stood there and said nothing. I got upset and asked the manager to explain to me what the issue was. He just said cant take it sorry, this transaction is over. I was not upset about the fact that they did not want to take his paper license, but rather about the fact that they wasted all day by telling us they would. I explained that to him, and pointed to the guy that told us he could rent the car out. At that point, the manager said ‘sorry he’s new, he makes mistakes’. That to me is not acceptable. I kept pushing as to why they have employees who are not trained on the floor and he as manager should take responsibility. He said nothing really and just got on the phone in the middle of our conversation. What a joke. Then the guy who made the promise in the morning got really upset that I pointed him out and began to tell me how he would have hooked my friend up when the manager wasnt there. I then asked the manager if he was okay with his employees hooking people up when he wasnt there and again, no answer. While I kept trying to have a conversation with this manager, the Marco character kept making rude comments, cursing and telling me how I fucked up by coming there. All these comments brought me to my boiling point and I told him to F-​off while I tried to talk to his manager. At this point MARCO TRIED TO GET ME TO GO OUTSIDE WITH HIM TO TRY AND FIGHT ME. No joke, other employees had to pull him away.
This whole time, the manager did not seem phased or objected to any of it. Thank you Marco and the manager for making sure that I will never, ever rent from Hertz again. I am also sorry to my friend who ended up wasting his whole day with this team. I always rented from Hertz and told him it would be a good place to try. Never again. I am also contacting the area management for this location as well as corporate about this ridiculous situation.

Rented my rental through my insurance company from Hertz at Sunland location. I was told I could return at the Van Nuys location which I did. But I got a call from the Sunland location and asked me how come I havent returned the car. Failure to communicate between the branches.
Additionally, prior to returning the car, I called to make sure that they will give me a ride to the bodyshop and they said yes. But when I went to return the rental, they told me they are too busy to give me a ride and that I would have to find my own ride.
Never rent from Hertz again!

horrible horrible!!! yes, very cheap because its in van nuys… but the manager is lazy and lacks customer service… i never write reviews about places but this one just pissed me off… i would put a negative star if that was a choice…

Best experience! The staff is extremely friendly and they make sure they provide outstanding service to their customers. The manager, Micheal is very professional, caring and takes the time to ensure that your needs are met! Customer service is very important to me and I must say Michael went beyond my expectations.

I always rent from here — the staff is friendly and the cars are always clean and in excellent condition. On more than one occasion, I found the manager, Gary, to be very helpful, going out of his way to make sure we had what we needed.

I made a reservation at this location. They did not have the car I reserved. They sent me to another location that refused to service me despite having the inventory. I spent over 2 hours sorting out the issue. The worst part is, I had to call both locations to sort it out because they refused to communicate on my behalf. Terrible business ethics.
My business will be going to Enterprise from now on.

Worst experience. Staff is unfriendly, and sneaky when it comes to what you pay for. Don’t rent from here. They waste your time and money. They hate their job, and that’s obvious. Bunch of people with no manners and probably no education. They include insurance even if you don’t ask for it and then they claim that you wanted it and in the end they bill you for it. Mike, Paul, and the rest of the guys who work there are the worst.

The vehicles are always dirty, customer service is lacking greatly, if you want to upgrade good luck!
There several other car rental locations within the area so the best option is to review your options before using this Hertz.
Especially, if you care about customer service.

Rudest employees, unprofessional, AVOID !
Bravo to Mike for losing a Gold status Hertz member… What is the number for Enterprise please?

So from the reviews im reading this place still seems the same. Theirs reviews here from a couple years ago that still apply to them today.
My experience from them was okay at first until i needed a rental car a second time.
Customer service: the day i needed a rental i went to their office and it was packed! Worst part was only one guy working for some reason and the rest are in narnija in the back or something. Im last in line and finally they get to the person in front of me (after 30 min) and me being bored ass f**** i decided to eavesdrop on there conversation. The guy wanted to rent a car and they were talking about prices and if he wanted insurance or to pay for fuel there blah blah blah they were talking all these numbers and the guy seemed satisfied until he whipped out a debit card and gave it to him. (now this guy took forever to talk, he lasted 10 min talking) the guy mike i believe talked all these numbers and was answering all these questions but when he got the debit card he Finally mentions that they hold 200 $ on debit cards for rentals and the customer just gave him a look and left! Like wTF! Couldnt you review your polices and all this crap before making any deals? Wasted my time waiting!!!
My experience: i came here because my previous visit was fast and i was out within a few minutes. (btw i had no idea about ‘credit checks’ when using debit cards, idk why previous Unilocalers got checked when i used my debit card twice with them and they never mentioned anything about that?) so getting the car was okay it doesnt make sense that the insurance company gives me a 2012 camry (which was dirty and stained) when i drive a 2015 lancer? Idk thats just me, anywho i did my deposit of 200 $ i got the car and i was outie! I asked the insurance for an extension of the rental but apparently they were behind on the payment so hertz took away 51 $ something, my car still wasnt ready so i asked for another extension for two more days and they were still behind on payment so they took another 28 $ from me… I called to ask if these charges were just holds and the guy said yes they will return the money back after the vehicle was returned. Far enough right??? WRONG!!! I returned their vehicle and three weeks went by (today being the third week) and all they gave me back was 28 $ f****** dollars!!! Keep in mind that it takes maximum about a week and a half to get your money back. And every depoist (hold) you make it Has to be returned! From a total of around 279 $ they took i only got back 28 $??? Man you dont mess with money like that!
Long story short dont come here! (They have lame a** cars here anyway) if your a first timer, before you even think about hertz talk to enterpise they most likely will tell you everything you need to know to rent a car. If you’re gonna come here anyway at least know what you are doing or have experience in renting cars.

LIARS from staff to management!!! The only thing that wasn’t a lie is their reviews on Unilocal… worst experience with Hertz ever!

They are really bad at answering their phones but my car was ready when i went to go pick it up. So far so good!