Owner takes advantage of people. Did not tell me that there are no refunds despite me telling him that my wife may want to return this. When I returned he showed me a tiny sign behind some shampoo exonerating him«No refunds» written in cursive. We live iIn a day when people are used to returning mis-purchases to Trader Joes without receipts. Owner went on to lie to me telling me that he couldn’t refund me because he wasn’t set up for that. All merchant stations can refund. What about accidental purchases? oops! sorry, you can have a store credit. sleazy owner, shitty selection, very overpriced.
D T.
Classificação do local: 2 Sherman Oaks, CA
I purchased some Crew Boost Powder about 3 weeks ago from this establishment and when I opened it, I noticed that it seemed like it was half empty. So, I called the store and asked if I could exchange it and they obliged. I went through all the other containers and they still seemed half full to me, but I took the fullest one and left, mentioning to the woman at the counter that it seemed strange to me. After a few uses, I noticed the product was clumpier and more course than it was supposed to be, but continued using it. And what should normally last me about six weeks lasted half that time. I’ve attached a photo of the product, the top being what I got from this store and the bottom is what I got from Amazon. I’m only giving two stars because there’s some ambivalence I’m having about the customer service: The ease of the exchanged seemed to be TOO easy, as though she knew the product was defective, but I can’t be sure of that or if Crew just sent out a bad batch, so I’m giving the additional star.
Jeffreys J.
Classificação do local: 5 Beverly Hills, CA
the staff is very friendly and knowledgeable, Amy the owner helped me, i always appreciate good customer service and i always get that here.
Lucy A.
Classificação do local: 1 Los Angeles, CA
I will never go into this store again. The women at the counter. Followed me the whole 10 mins I was there. Made me feel completely uncomfortable. I bought what I needed but I regret giving this store my business. It’s a waste of space. I hope this store closes down. It looks run down and they don’t care about customer service.
Christine R.
Classificação do local: 5 Beverly Hills, CA
I love that they have such a great selection of high end hair care products and Redken!
Pamela A.
Classificação do local: 1 Woodland Hills, CA
If I could give it a negative rating that would be my first choice, but sadly I am forced to say they even deserve a star. The first time I ever went into this store I was immediately given the sense the owner did not want me bugging him. I asked to please help me find a good low priced shampoo and he said i’m busy you can leave and go to target where they have nothing better to do. I was appalled !!! Who says that!!! So I left asap, feeling violated as the short Persian man seemingly stared at me on a camera and zoomed in on my butt. I came back three months later another girl working, much nicer. Bought shampoo, came home to find out it had gone bad and smelt of rotten cheese. I wanted my money back and the owner was there to help me that time, sadly I was forced to take a store credit and said his product was always brand new. Too bad I did a batch look up before the return and it was a year past expiration.
L M.
Classificação do local: 2 Los Angeles, CA
I want to like this place. They’re small but have a good selection of products and brands(hence, 2 stars). however, throughout many years of being in that mall(I’ve never made a special trip to go to this store), one flaw has remained consistent and, it seems, there hasn’t been any intention to improve upon it That flaw? Horrendous customer service. Seriously, even if they don’t like their jobs, suck it up. Too bad because, as I stated, their selection is good. I suppose if you are just re-filling or have done your product research elsewhere and don’t need to ask questions, then this place is good for in-a-pinch moments. Other than that, unless you want a side of attitude with your mousse, I’d give my cash to kinder, more pleasant humans.
Shant A.
Classificação do local: 5 Santa Clarita, CA
Purchased shampoo and the lady Offered me good service :) Been there few times already they have great selection.
Suzie b.
Classificação do local: 5 North Hollywood, CA
I LOVVVVEEE this place! Amy, the owner, is such a sweetheart. She really knows her stuff and has only THE best products. I have some hair products that I used to buy from one or two other places, but this is now the only place that carries it. It is «essentially» one of the best beauty shops that can be found… and if the prices seem slightly high, don’t fret! You’re really getting your money’s worth… i promise!