Vision Source Research Forest

After several years of good service my recent experience with the Woodlands Mall office my recent visit to the Research location was a disaster. Ordered replacement lenses for current frames due to cracked lens. Had an eye exam and was told that my prescription had changed a little. Waited a little longer than expected (15 business days) but no bid deal. After using new lenses for a few days I concluded that something is wrong with lenses. Cannot see my computer screen at work (had no problem with previous lenses. Returned to have lenses examined and was chastised by Optician that «I should have know that when I have a significant change in my prescription I need to wait some time period to adjust.» Went in to see the Optometrist and he stated that my prescription had changed very little and I should not notice any difference. When I was adamant that these lenses were not correct and I cannot see, he laughed at me, shook his head, and acted like I was crazy. I requested that he not laugh at me and continue to address the problem. He then asked if the Optician had ordered exactly the same type of lens. I answered that she had been requested to order exactly the same lens with the new prescription. He left the room, consulted with the Optician, returned and informed me that a different type of lens with a narrow bifocal area had been ordered and that I apparently am one of the few people that have difficulty with this type of lens. New lenses have been ordered. I will be taking my business elsewhere.

Stay away from this place. Nasty clerk with an attitude. This company failed to deliver what was bought. They also refuse to honor their refund policy.