Kerner’s Auto Service

I’ve used Kerners for years, but recently I haven’t been so satisfied. The last time I took my car in for an oil change, the technician left a huge grease hand stain on my interior that I can’t get off. I asked them to look at a rattle on my left rear shock. When they returned my keys, I asked about it and the mechanic said «I don’t even want to deal with it.» Without any further explanation. What does that even mean? I gave them three out of five stars because at least they’re honest guys. Just make sure you ask for a specific mechanic because it seems the new guys they’ve hired are sloppy and careless. I think I’m going to start taking my car elsewhere.
I also forgot that one time I had my tires rotated here and they stripped a lug nut when they put one of the tires back on and a week or so later I hit a pot hole and popped it. Four fire fighters couldn’t get the lug nut off and said the other ones were on too tight as well. I ended up having to get my car towed there and a new lug nut!

Service on the vehicle was good and once I talked to the owner I felt better. The guy at the front counter in the morning when I brought my car in made me feel like I was ruining his day by bringing my car in for service. He asked me to review the workorder to ensure everything was correct. When I pointed out my steering was not «loose» but rather lost power assist. He huffed, and snapped at me that «lose» was what he meant. I wonder if the mechanic would know that was what he meant?
It is a shame but I will never use this facility again because of his poor attitude