Audi of Rochester Hills

I took my 08 audi a4 here. The service guy styrene made me feel like crap, asked him about my ipod interface. He told me it was aftermarket. Really, then why was my car listed as having it?
I came there to her a key programed, and they couldn’t do it. I was told that MAYBE my cluster is broken, and IT MIGHT fix the program after I spend $ 1200. Which Tom them 3 hours to diagnose. Ok, so I left wroth no service. Went to a different audi and it was done in less than 30 minutes.
These guys are a joke, if you value your money, don’t go here.

Highly disappointed in this car maker and dealer. I have bought two vehicles a new Q7 2013 in 2013 and a used Q5 2011 in 2014, I was told back then by the sales rep and service guys, use APR and get a tune you will love it, me: what about the warranty them: no worries we work with them and it will not affect your warranty. Flash forward to today, well you Q5 flashed tuned so your warranty is void as well as the class action oil consumption warranty that we would have fixed but now it will be 6k to fix it! Me: but you guys told me them: yes but corporate changed policy, you should complain to them. Me: I am so done with this run around and cannot wait to trade in both Q7 and Q5 — Land Rover or Acura will get our business going forward. Poor poor quality execution and support Audi and shame on this dealer for not backing what their team had promised

Great dealership. Having worked in the industry before, I appreciate a place where I can feel comfortable and also feel that I am being treated with respect. Many thanks have to go out to Susan in Sales, Elie the Sales Manager, and Pam in Finance. All 3 of these individuals explained everything in detail, dealt with my many requirements and «must-​haves,» without pushing me to get extra things that I didn’t want. The dealership is welcoming and haggle-​free. I look forward to doing business here again.

Disappointing experience to say the least. I went to this dealership to look at certified used A4s. I’m a younger guy (but not really that young — I’m 33) and couldn’t help but feel that the sales rep who helped me thought I was just a tire kicker. On more than one occasion, he cautioned me about why I might not be in a position to buy rather than trying to help me get what I wanted. When an older gent came back to speak to man who was working with me about a new Q7, I quickly got the, «I’ll be in touch» treatment.
I ended up purchasing an A4 from an out-​of-​state BMW dealership with less miles and the same warranty for thousands of dollars cheaper. If you’re looking for certified used, take a look on eBay and AutoTrader for dealerships in Ohio and father south.
It’s been almost two weeks and I still haven’t gotten a callback from Audi of Rochester Hills. Disappointing. I was an easy, almost-​guaranteed sale that ended up buying a car from a franchise dealership in Alabama of all places.

Walked in the door, greeter said hi, and other than that, no service. I stood in the middle of the dealership, and a couple sales guys at their desks with no customers were just chatting it up with each other and didn’t come bother to help. Walked out to the lot and started looking at the Q5s and Q7s and still nobody came to help. Audi’s off the list now. Btw, how can they not have at least the Q5 in the showroom? The SUV market is booming.
Go check out Mercedes of Bloomfield for a top notch experience a luxury brand buyer should be experiencing.

This dealership truly takes pride in their customers, product, store, & customer service. I’ve taken delivery of an A3, TT, & Q3 here as well as had my vehicles serviced.
Every experience is pleasant & quick, and each individual I’ve interacted with is very knowledgeable about Audi. Very refreshing to work with a progressive dealership!

I want to give a HUGE thank you to the service department last week who quickly looked at, and corrected, my TPMS light being on while I was in town. I was in and out within 5 minutes and the entire team was more than friendly.
I’ve always loved the relationship I’ve had with not just service here but the wonderful team in sales as well. Always a positive experience here for me.

Had a rather interesting experience here. I was attempting to purchase a used car and went buy and asked to have it inspected at a shop 20min away. It took all day to get it 20min away and magically when it was out at that shop a guy came in and put a deposit down on the car! I am my salesperson had no idea there was anyone else interested. It just so happens the sale was made by the sales guy that sits behind him!
You would figure they would want to alert both perspective buyers in order to get a better deal.
Net net they screwed me and my brand new sales guy around a ton so I couldn’t buy the car.
If you were looking for a honest dealership you asking for too much in general. However if you are relying on fair play then this is probably not the dealership for you.

Great store and great service. Our sales person Craig Seager was very helpful and went overboard to get us the car we wanted.

Cant do better then these guys for customer service. They really helped me in a pinch fixing my sons car. It was shipping to texas and they got it done 1 hour before I met the shipper. Excellent service

Audi of Rochester Hills is the most friendly car dealership you’ll ever work with! From the moment I walked into the dealership it was a great experience. The staff is very friendly and is eager to work with you to get just about anything your heart desires!
They’re not pushy like most dealerships, oh no. In fact they’re very laid back, they let you explore all of the cars and don’t push you at all. Of course if you have any questions at all they’re very knowledgeable and will be more than happy to answer whatever questions you throw at them. And once you figure that you’re looking for a car they’ll be more than happy to give you a test drive! (Although good luck with the R8… That thing is under lock and key.)
Doing any service to your car is a great experience, they offer a loaner Audi while yours is getting fixed! It turns out I didn’t actually want to return the car and felt like crashing my car more often just to get the loaner again. (Although I have a feeling that wouldn’t be a good idea…)
The only gripe is nothing that this dealership is in control of, Audi repairs are expensive across the board so once you buy your car you may hope to never be back here again simply because it will drain your wallet dry.

I had a great experience buying my CPO Audi A4 here.
Patrick was my sales guy. He was no-​nonsense, up front, and didn’t waste my time. I walked in, had done more than my share of research about the car I wanted, and left paying for it what I wanted to pay for it. Everyone I came in contact with (down to the receptionist) was friendly and personable.
Tips on car buying:
Do your research. How did they get the car? Was it a lease return or was it a trade in? How long has the car sat on the lot? How much did the dealer pay to recondition it? Being educated always makes you a better customer.
I got a great car at the price I wanted… what else can you ask for?