Auto Medics of Shelby

Being female I’m always worried about getting scammed or gouged when it comes to getting my car fixed. After calling around for pricing and checking the reviews I picked Auto medics. So glad I did. From the moment I stepped in I was treated professionally and with respect. After doing a 51 point check (free) They took me in the back and showed me what the problem was. Found a couple of other items that need attention. Gave me a price that was very reasonable and did not pressure me on anything. I felt comfortable and in control.
I would definitely come back and recommend Auto Medics
They treat you like family

I had seen a special they were running and decided to give them a try. I’m SO glad I did. From my first phone call, I spoke to the lady at their front desk. Very friendly. The owner called to give me my estimate… I’m on a budget, so he told me they would just do what I brought it in for and they made a list of what will eventually need to be done. Which helps me immensely to budget for the work. The repair man was very nice as well. They washed my car, and I had used a free loaner of theirs overnight. I had a great first experience with them and will definitely be back! I highly recommend them.

I went for a new battery and felt like I was overcharged. They called a week or so after my service to get my thoughts so I told them. They worked with me and ended up adjusting my bill instead of arguing or not offering to do anything. Free loaner was a perk as well as washing my car and calling to check on the service.

Beware of Auto Medics of Shelby. I’ve done nothing but perfect work on all my cars. Took my car there to get an exhaust done for it. Not only did I pay TOP dollar for an exhaust but I was promised perfection… well coming from an mechanical engineer and very mechanically inclined person. The exhaust that was made was the absolute worst welds I’ve have ever seen. The exhaust had unwelded areas at ever weld point, the welds were the worst possible welds that can be made, and on top of that I was promised a resonator, which was never put on the exhaust. Take all positive reviews with a grain of salt for this place. I would not even trust these guys to change an air filter. that’s how terrible this place is! All beware of this place, there extremely nice to you when you walk in… but that’s the last thing you need at a mechanic, you need place to do good work, and this is not the place. below is a picture of there «perfect work» this is one of 4 welds we had cut off to fix ourselves. Pictures will speak for themselves…

I’d like to start by saying that I usually do my own auto repair. Lately I’ve been hesitant to take care of anything related to the suspension of my vehicle.
Over the past few weeks I’ve noticed a rattling in my front suspension. A little research online suggested that my sway bar end links were bad. I also needed my A/​C lines flushed and vacuumed. I have very little faith in small auto repair shops these days so I usually take my vehicle to the dealership (although they can’t be trusted much either).
I drive by Auto Medics of Shelby nearly every day. There are always cars in their lot. After more online research (I have no idea what I would do without the internet), I found out that they offer free loaners. Many of the testimonies I read on another site were quite favorable. I was convinced to give this small shop a try. I also received a coupon for $ 50 any regular service… couldn’t have come at a better time.
The phone conversation I had was quite nice. I am used to the grumpy old guy who hates his life answering the phone. I was happy to have a good conversation and shedule my appointment to bring my car in. THEY ALSO GIVE YOU A FREE LOANER!!! You just have to have all of your repairs done at that shop. Also, it’s a 5-​day loaner.
I brought my car in, they logged my information and I met the service manager in person (Keith). All in all the personalities of the employees were pleasant. I never felt uncomfortable. This shop uses Enterprise as their loaner service. I waited in their waiting area for a few minutes until Enterprise could come pick me up. The waiting area was nothing special. It was small just like the shop. Although they had complimentary beverages to quench my thirst on an incredibly hot day.
After leaving the shop, Keith gave me a call the next morning to give me my oral estimate (I chose that option on my initial paperwork). It was right on par with what I expected. I also knew that it was an incredibly easy job for a shop to do. I knew it wouldn’t take long (that was the true test :)). Once I gave my OK, Keith put his mechanic on the job right away. A couple hours later, Keith gave me a call and let me know my car was ready. I was incredibly pleased that I wasn’t put on the backburner.
When I picked my car up, I snagged another free beverage. I paid for my repairs and I went to the lot to grab my ride. I saw it was freshly washed. That made me feel good. When I hopped behind the steering wheel, I noticed a little bag of popcorn sitting in front of the speedometer. On the bag was a sticker that said «Thanks for popping into Auto Medics. It has been a pleasure servicing you! We appreciate your business.» THAT made me feel REALLY good.
I would highly recommend this shop to anyone in need of auto repair. You don’t find great customer service like that every day.