Park Lanes

I’d like to give this place 5 stars but I just can’t. For an average bowling alley this place is clean, updated, and all around appealing when you first walk in. The aracade was up to date with the rechargeable cards you swipe to play and it tracks your tickets also reloadable with a credit card because who carries cash anymore? Not me! Unfortunately there were quite a few games down includung the air hockey table and come on that’s what we came for! This building is new enough that I’m guessing they’ve never allowed smoking inside. It doesn’t smell of stale old ashtrays like some of the older bowling joints around town. They offer a VIP room which looks pretty awesome for groups of adults or company parties.
We came to cosmic bowl and that we did. It would have been a blast except for the MUSIC WAS TERRIBLE. It was a random mix of 80’s, 90’s, and rarely but here and there some newer stuff like an over played Adele song from her first album ever. The 80’s and 90’s would be fine except they were playing songs that weren’t hits, it was not a greatest hits list… awful. it gave my party of 4 adults and one child a headache near the end we were so sick of it! Strange complaint but it was really annoying and the table next to us agreed. This issue could honestly be part of why they were not that busy in my opinion because honestly I won’t go back unless they play better music it was just that bad.
As for the staff the girl at the front desk was absolutely delightful. Very welcoming and helpful. Everyone else behind those counters should follow her lead. It should not be so obvious to the general public that you are insanely miserable working at a bowling alley… or OWNING one. :)

Had a nice Sunday Funday with the family and a a few of my daughter’s school friends. The Alley was clean and neat and the staff friendly, they gave us a ramp for the little ones and pulled out the bumpers with no problems.

This bowling alley totally sucks balls. It is about $ 5 per game or $ 15 per hour which is totally BS. Also their shit always breaks down and it takes the employees forever to fix the damn problem. I would rather go to any other bowling alley than Park.

I reserved a Super Premium birthday party here more than a month in advance. 11 kids RSVP’d so I called a week ahead of time to get a third lane with three dragon ramps. The lady on the phone promised me the third lane would not be a problem. When we got there, the first disappointment was that they only had two lanes for us. Many of the kids got impatient waiting to bowl. The second problem is that our pizza was scheduled to be eaten an hour after bowling at 2:00. They were significantly late on the pizza so we had to eat the birthday cake before the pizza. The third problem was that the designated birthday host constantly had to be tracked down. Every time a new kid would arrive, I would need to run after the birthday host to try and get some bowling shoes. Usually he was just standing somewhere laughing and talking to co-​workers. The fourth problem is the birthday girl was supposed to receive a bowling pin signed by all the attendees. Apparently this slipped the birthday host’s mind because we didn’t get the pin until the very end when half the kids had already left. Out of 11 attendees, only 4 kids signed the pin. It would have been nice if the birthday host would have had the kids sign the birthday pin while they were all impatiently waiting to bowl on their two lanes. At the end they had the nerve to ask for gratuity for such a bad experience. I usually tip 20% but I tipped 0% on this occasion. On their website it says, «Here’s A Great Idea… Let Us Do All Of The Work!» If you are a parent you will be running around and they will only be doing the work when you track them down.

Minus a star, this place is under awful management and breaks so many laws of not only our nation, but also our human rights. I am ashamed to be American after my experience there. I managed to get the name of two employees there, P. J and Ron. Both of which had no manners and failed to connect on a basic human level. These employees were so rude that I couldn’t even believe they were still open. Ron, the «manager» was walking right through a door with me and my handicapped daughter, and did NOT hold the door open, instead he let it hit her wheelchair. PJ on the other hand, is incredibly rude and suggested my daughter not wear their shoes. For reasons unsure? I will be contacting park lanes several times this week, and if I see no results. I will have no choice but to take lawful actions into my own hands.

The old bait and switch here. Don’t fall for the VIP scam at this place.
My advice to the owner/​management… if your sales materials say one thing, but your intentions are something completely different, I would strongly suggest that you hire a competent attorney to vet your documents for you. Otherwise you’re eventually going to land yourself some time with the AG’s office.

Can I give zero stars? I’m contacting the attorney General based on their advertising policy. «Friday 5PM thru Sunday 5pm» VIP is advertised yo be $ 14. Which is what I gladly paid. However, after we requested VIP we found ouraelf in the regular area. We then were told that VIP at 9 was $ 18. True bait and switch! I typically will bowl anywhere else even though I live relatively close, but tonight we were wrangled into coming here. The costumer service is undoubtedly the worst I’ve ever experienced.
The restrooms smell like sewage. Bar tender is anything but excellent. I assume based on the clientele she received her largest dollar price order and tip from us. However, after we were scammed that was the last round we will ‘ve buying. She can thank her manager for that. The place is an embarrassment to the city. I will never be back.

Minus one star. What kind of business cares so little about its customers that it just closes an hour before the posted closing time because they’re not busy? Apparently Park decided College Lanes was on to something and decided to start following their business model. Save yourself the trouble and just go over to Ward Parkway.

Terrible service. We called in to see when open bowling would start and we were told between 45 minutes and an hour. So we waited about 45 minutes to get there and upon arrival we were told it would be another 45 minutes. I asked to put our name on the list (they acted like I was dumb, maybe they’ve never been busy enough to have a wait list). Anyways, we snagged a pitcher of beer and watched some league play. After 30 minutes we realized that some of the bowlers were only in game 2 of 3, and that the two employees basically had no idea what they were talking about. I suppose they made their money from league play so we didn’t matter. I’ll make sure to go somewhere else next time.

Wanted to get out of the house on New Year’s day with the family so we headed here. They now rent lanes by the hour vs. by the game so if you are in the middle of a game you are out of luck. With our family of 4 during our 90 minute rental period we got through 2 full games and about 4 frames of the next one. They did tell us if we only had a frame or two to go they would extend our time.
The fries at the snack bar are pretty good and you get a huge basket. Large drink is pricey but you do get one refill. Overall a nice, clean bowling alley to take the family.

They couldn’t honor our coupon sent by them because it wasn’t printed. Who doesn’t take online coupons these days?!
Our lane malfunctioned twice before someone came over to fix.
We decided to order nachos from the snack bar. $ 3.29 and the chips were so stale. Also, the nacho cheese came in a tiny shot cup, enough for about 8 chips.
Last time going to this place. Too bad too, because it actually is pretty nice. Just terrible customer service and not enough bang for your buck.

I’ve participated in league and open bowling in this facility. The front counter staff seems to be pretty nice. My biggest complaint would have to be that if you go the morning after a rock n Bowl session expect the approaches to be a bit dirty. I really do enjoy bowling here because the shot is always different.
One of my favorite things about this facility is if you are unhappy with either the cleanliness of your table or the lanes if you talk to management they are very good about getting on top of any issues.
Even though the lanes may be a bit dirty on Sunday mornings I would have to say this is my favorite time to go practice on open lanes. They have a great three games special that makes it pocketbook friendly.

We went Sunday and bowled 2 games. It was pretty good. My only complaint is there are not free refills on the drinks there… seems pretty crazy to pay almost $ 3 for a medium and have to buy a new one every time.

Busy bowling alley, lots of lanes — we found the service to be reasonably prompt and friendly. The lane next to us seemed to be having issues, getting stuck rather frequently, but our lane functioned flawlessly. They are a bit on the pricey side for the area, but this is offset by frequent specials; check out the web site to see if you can save a few bucks.

Okay, I’ve held this back a bit, but it’s time to be written. Despite numerous chances for them to get it right, it only continues to decline. For personal reasons, I (we) gave it many chances.
Bowling is no longer inexpensive. For a group of 3 people, without shoes, it was almost $ 33. The lanes are not consistent between each other, whether oily or dry.
The straw that broke the camel’s back? After reporting a malfunction on the lane, it was 20 minutes and TWO visits to the front desk before it was fixed. This is not the first visit that this has happened. But it WILL be the last. I asked the front desk employee (who later turned out to be the manager on duty) that we be moved to a different lane, but she informed me that they were all full (translation: they already had our money, and wanted to put NEW customers who walked in on the working lanes)…yet TWELVE (!!!) lanes were EMPTY. It appeared that perhaps SIX of those were not in working order. The others were scattered throughout the alley and appeared to work correctly.
Finally, after the lane broke yet AGAIN (this was the fourth time in the matter of less than 45 minutes), and the desk clerk NOT offering to move lanes for us, the employee who was trying to maintain the lanes moved us. Odd, how the MANAGER ON DUTY (I asked to speak to one, and she told me it was her) cannot move us, but the lane worker can. Hmmm.
She did offer a free game on our next visit. She then reluctantly gave 2 games. Of course, these games do NOT include shoes, so again, it will cost out of pocket money to redeem them. The ONLY reason we stayed is because my son was having a good game, and did not want to leave.
A family owned business, locally owned… too bad. I don’t expect a gold-​plated business but I DO expect good customer service!

tues is reg price shoes with $.99 per game. very clean. lanes stuck a bit and too many people to wait for. but overall a nice neighborhood bowling alley.