PetSmart

We brought our short hair dog in for a bath, deshedding and nails done. Nails weren’t even touched and after the service she is shedding worse than ever and actually didn’t smell nice. The groomers weren’t very friendly either. It’s not a criteria, but I honestly feel if you groom pets for a living you should look like you enjoy petting them, like you LIKE dogs. The groomers here were only interested in gossiping with each other. North Bergen PetSmart does an absolutely amazing job with my dog every time, they just didn’t have an appointment available. PetSmart as a whole is a nice store, just wouldn’t use the grooming services at Secaucus again

NEVER LEAVE YOUR PET AT THE PET SMART HOTEL NEVER! I made a reservation for my 5 month old English Bull dog to stay at the pet hotel. I left my dog Penelope on 1÷20−1÷27÷2016. When I made the reservation over the phone with the main phone center (888) 839‑9638 I was told that I could use a coupon for each day that she stayed I was also told that if I put my dog in doggie day care that I could also use coupons for those days used. I was so Syked with the place along side the great video that they show of the place, what a mistake. I called daily to check on my puppy and spoke to several different people who assured me my puppy was ok. I called yesterday afternoon 1÷26÷2016 and advised the gentleman who was handling the from desk that I wanted my puppy bathed before me picking her up on ¹⁄₂₇ he told me that he would have her bathed by 1pm and I could pick her up by 4pm to give her enough time to dry. I arrived at 4pm to pick up my puppy and to my surprise was charged $ 383.00 for have my pet stay there also I was then told that I could not use any of my coupons because I was given the wrong information by the main head quarters who makes the appointments, this is all bull they just did not want to take my coupons. Then the woman who took my payment decided it was time to tell me about my puppy. She said your puppy Penelope has something growing on her head and face she tried to sugar coat it and say this is something all bull dogs go through PLEASE TAKE A LOOK AT THE PICTURES I DOWN LOADED. I knew this was bull because she said she had been growing this a few days into her stay, luckily I took pictures of my puppy at the hotel prior to leaving her in their care she had nothing my puppy is up to date with her shots and always sees the vet and is said to be in great condition. When I told her that I would take her to the vet across the way Banfield she changed her statement saying it started yesterday but again no one informed me when I called to see how she was doing. Now let’s get to her puppy bath when I got my dog from this women my poor puppy smelled as if she was bathed in urine. The smell was atrocious. I explained this to her and she claimed she was bathed. I decided to take my puppy to the vet and couldn’t get an appointment at Banfield so I took her to a private vet, here is what was found my puppy contracted a parasite called mange this is contracted from a dirty place and a place where the poor animals aren’t cleaned up. She has mange on her face near her eyes and in her head. PLEASE SEE PICTURES I POSTED. I was charged an arm and leg for this visit because she had a biopsy done and also has to be on three different medications to help clear this infection. I currently put in a complaint to the main corporate office of petsmart located in Arizona and as of tomorrow I will be sending them pictures and medical reports regarding my puppy. I will also be filing a law suit against petsmart for the cruel treatment of my puppy. I am also sure that they never took her out for walks to relieve herself. My puppy was completely trained she used the bathroom out side upon her return to my home she now urinates and dedicates on my floor some thing she never did. There was a snow storm on Saturday ¹⁄₂₄ and ¹⁄₂₅ the animals that were left under their care were never taken care of they were left in there urine and feces because no one could get to the hotel to take care of them. I know this because when I called to see if she was ok they told me that she didn’t have any play time or anything on those two days because no one could get in or out of the place. Please if your thinking of taking your pet there PLEASE DON’T YOU WILL REGRET IT.

HORRIBLE! My seven week old puppy has a uti and they refused to see him because I didn’t have an appointment and they weren’t accepting anymore walk ins at this time. I will NEVER come here again. No point in having a hospital/​clinic in there if they’re refusing to see an animal which is in fact BLEEDING AND IN PAIN!

Not a pleasant staff in the grooming area. I called ahead and the lady told me to go in at a certain time. I arrived 30 min earlier and the girl brought that to my attention immediately! I wasn’t rushing, I just like to be beyond punctual, no need for the sarcastic remark. Time passes and we go in, apparently our papers weren’t up to date so when the girl wasn’t sure she asked another worker, which was right next to us. So instead of the girl relaying the info to us she kept her back to us and told the other girl they couldn’t take us. She could have easily have told us the info, very rude. I will never go to this petsmart again.

Only come here to get my dog’s nails cut. Have never done other grooming services after seeing the horrific pictures other owners have posted. Also, it is not that cheap and require an appointment. No walk-​ins for grooming services. They recently raised the price of their nail trim from $ 9 to $ 11 but I keep getting $ 3 off coupons by email so technically it is still cheaper to bring my dog there. Their dog food is pretty expensive but they do have a pretty big selection.

Unfortunately I chose to ignore numerous reviews of the Secaucus, NJ PetHotel that stated their dog came home sick with diarrhea and/​or a bladder infection. Why? Because my little guy is a timid rescue dog, wouldn’t pass a temperament test at fancy boarding places, it was easy to make a reservation, the people were nice and it wasn’t too far away. (hence 2 stars rather than 1). Well. after a one night stay my active, healthy, 2 year pup came down with a bladder infection and severe colitis less than 48 hours after his stay. Coincidence? I think not. A $ 250 veterinary bill later, more to follow as neither issue is fully resolved with meds, I have to say believe the reviews. Pass this place up and do NOT board your dog here.

If I could give zero stars I would please people do not do the dog classes here they do not work at all! Do not waste your money on these classes

It’s a national chain pet store. Tons of merchandise to sell and usually sold by kids looking for a job.
The workers are not experts but they can be helpful. Looking for stuff and easy questions are things they can usually handle. Most cannot go into the plus and negatives over raw diets when compared to organic kibble. That’s the way it is.
The groomers have always been good with me and my dogs. No complaints and my dogs can be a handful.
The hotel. If you love your pet, please for the love of god, don’t leave them here. My guys always came back sick. Respiratory or Stomach infection; 3 strike and they are out. never again. You have to pay extra for the workers to take your dog out of the crate. BS!!!
Go to Hounds on the Hudson if you love your dog.
Food, toys, supplies are what these places are for. Enjoy them for it.
Have Fun

Beware: the grooming salon will rob you. If all the other groomers in the world have died and you must come here, I recommend to call in advance for the price, state the specific services you need (even if it’s included in the package you decided on), document the name of person you spoke with and most importantly, confirm the information in person before handing your dog over. I called in advance for pricing and requested for specific services included in the packages offered on their menu, but they still changed the price when I tried to pick up my dog. They added tons of «standard» hidden fees such as weekend fees — totaling over $ 30 — onto the final price. I politely questioned the pricing and even showed them their own pricing menu, but they kept saying «the representative that scheduled the visit should have notified you.» And they hold your dog for hostage until you pay up. I ended up paying for about $ 100 for my small dog’s grooming service. To top everything, I asked if they at least were able complete the specific service I asked for over the phone, which was supposed to be documented (also a standard service included in all of their grooming packages), my groomer said that they only do it by request and no one told her to do it. Lastly, my dog ended up with a hot spot from their dirty razor.

Some of the staff r very sweet and knowledgeable, they have so much to offer pet parents with a petshotel and grooming salon, ive used the pets hotel personally and they do a great job my fur baby comes out happy

Stay away from Joe (Customer Service) at Banfield. Sourpuss face, nasty and unprofessional. Everyone else is a pleasure to deal with. Dr. Nagel is phenomenal. 1star cause this guy is an ass.

If there were possibly a negative 1million star rating that’s what I would rate this PetHotel!
I arranged for my 13 year old Havanese dog and my son’s 6 year old LabShepard dog to share an atrium room my family vacation. Worst decision ever!
Our dogs were left in PetSmart Hotel care on Friday (in good health) and picked up on Monday in very poor health. We have been up to our ears in doggie diarrhea since (going on 4 days now) — Both dogs have been to the vet and we are waiting for the parasite test result now. The managers that I have spoken with on the phone offer no explanation other than «We have many, many, dogs that go home with diarrhea which could last possibly for a week to ten days» Are you kidding me?! Had I known that my dogs were going to suffer for 2 weeks with illness just so I could go away for a weekend, I would never board them at PetSmart! Not to mention the cost! I paid almost $ 400 for the boarding and grooming — then another $ 232 on top of that for the vet visit and meds.
My dogs have been boarded at other Pet Hotels before including Pet mart East Hanover, NJ with no medical issue upon their return home. Never again! I urge anyone considering boarding your dog here — to research other pet sitter alternatives. If you love and care for your dog — you will not leave them here and risk the health and well being of your beloved pet.

***Frequent Unilocal user, first time review***
Just to give a preface to the following review, I have had my dog for 6 years, and we went to this Petsmart because of the high quality service we have received at other Petsmart stores.
I recently had my dog stay at their dog hotel for 2 nights and a bath (de-​shedding shampoo). I figured this might be a nice little spa day getaway for my pup.
I’m not sure what happened, but I am sure that I will be going to a different location for my dogs needs from now on. He came home violently ill, and crying (which he rarely has ever done before) and his spa day must not have happened because he has been shedding more than I’ve ever seen in the 6 years I’ve owned him/​been alive.
I don’t typically pay attention to reviews, because more often than not the bad ones are because of a specific bad experience. My goal of writing this is to warn anyone who goes here that this might happen to your pet.

When we took our cat in to the PetsHotel, she was active, friendly, and docile. On checking in regularly with the staff, we were told that she was happy and friendly, and enjoyed playtime. We brought her back home and noticed a few things:
1. She had a cut on her back, just between the shoulder blades. The staff denied any knowledge of this cut. The manager actually said that the cat did it to herself.
2.Her behavior had changed. Drastically. She was aggressive for the first two days. Almost a week later, she is still fearful and extremely clingy.
3. She shakes severely while trying to fall asleep and even then, sleeps with half an eye open.
4. As soon as we brought her home, she made a beeline for the water fountain and gulped down water as if she hadn’t had any in a while.
5. When we tried to put her favorite collar on her return, she got upset and somewhat aggressive. She kept yowling and pushing us away.
6. The staff are supposed to give you a progress report for your pet on check out. I asked for it and the lady helping me out went in and returned about 15 minutes later with a hurriedly written piece of paper.
Other things noticed while waiting to check out:
1. The doggy playroom is small and poorly kept.
2. They had large and small dogs together in the playroom. The smaller dogs were frantically pawing at the door.
3. A couple of dogs in the «rooms» were howling miserably.
4. The cats in the window looked terrified and were shaking.
All in all, this has been a traumatic experience for our cat and us. The staff at the PetsHotel are not helpful in the least and clearly lack any proper training in animal care.

Bought 2 hamsters from this place and they died within a few months. Ridden with fast growing rumors. The rude manager begrudgingly gave a refund. After reading the horror stories here, will never go back and do NOT recommend.

DO NOT let your pup stay here. Not even for the day camp. I have a (now) 7 month old German Shepherd, and they have no idea how to care for her. First, why would they have one person to handle a room full of dogs? Why would they accept her in knowing that she’s a high energy breed? I brought her in 3 times total: 3 for day camp, one including a board stay. My husband brought her in the 4^th time, and when he picked her up, the girls at the front everything went well, that she had a good day. Not even an hour later, a young man calls me to say that she had to be pulled out of camp, and had one to one time, that she’s too much for the small dogs. Also, if it happens again, they’ll have to ask us to not bring her back. I said fine, I won’t use your services any more. He said, ok. That was it.
My husband calls him since he’s the one who picked her up. Turns out, this young man was being the messenger for the girls in front. They didn’t have the courtesy to have this discussion with my husband face to face. This could have been addressed right then and there.
This store does not know how to handle dogs, especially larger breeds. If you look in the play room, even the little dogs look terrified. This is an observation without my dog there after the fact. One person to a room full of dogs. Makes no sense. I doubt there’s any formal training.
Stay away from this location unless you want ignorant ghetto trash handling your pet.

I’m happy that they take walk ins on a weekend. It’s a long wait but we were never turned down. There’s a lot of pets in the store overall but it’s good for the animals to meet other pets. The store is big enough to find everything you need.

I wish I can give 0 star.
The Pet Hotel at this location is DIRTY and horribly maintained. I watched the play room, it is small and dirty. I’ve been to Petsmart Pethotel in CT, the play room is MUCH bigger and MUCH cleaner there. If it’s not because I had to fly out to Europe, I would have taken my dog elsewhere. In addition, they restrain water from the pets so they don’t need to walk them as much. My dog came home thirty (she downed 2 full bowls of water at once) and her stool was dry (very dry) for 2 days. Furthermore, they washed my dog’s bed without reading the care instruction. The bed was out of shape and the cover shrunk to the extend that I threw her bed away and purchased a new one. If you love your pets, do not bring them to the pet hotel here. There are much better places for the same price range.

10 minutes until closing and instead of helping on a register the manager is heavily barking on the pa system every 5 minutes for customers to hurry up and leave.
Very unorganized. Dirty and un knowledgable, rude employees.
Save your self the stress and go to the one on rt. 3 west in Clifton.

This was posted on the Paramus, rt 17 location but pertains to this location as well. Figure I’d leave it on here also.
When you pay to have your dogs nails and anal glands expelled you would expect to have your dogs nails and anal glands expelled. Nails, done. One clipped blood vessel but done. Anal glands on the other hand… When my dogs’ been sharting up a storm and they «supposedly» expel his anal glands and tell you «nothing really came out» you should start to really consider their experience or lack their of. About 5 mins after I left he begins to shart. Didn’t think much of it, maybe some leftovers? But he’s been sharting non-​stop since.
We’ve had this problem with the secaucus location and also had a problem with one of their staff there being a brute with our pug. If you’re tugging on the dogs leg obviously the dog will tug it back. You don’t continue to tug on the leg. It makes the dog uncomfortable and makes him panic.
Anyways, point is be leery of what you pay for. You obviously don’t know what they do in the back room where you can’t see them and to pay for a service and not receive it really pisses me off. Thanks petsmart, you’re awesome!