Wells Fargo Bank

I had initially given them a mediocre rating but they have really improved their service over the last year or so. They consistently are much better now so I’m bumping up their rating. Keep up the good work!

Wow, the employees of this bank are so friendly and helpful! The bank manager Emily is great. I had a lot of questions about a loan on my car and she was able to answer all of them. I felt like she genuinely cared about my situation. Definitely recommend this bank if you like friendly staff!

Banks are one of those places that typically have bad reviews on Unilocal.I believe most people hate banks because it is associated with running errands, lines and bank fees. However, this bank is conveniently located near the UW campus and I was greeted with a nice Welcome when I walked in. I made a quick withdrawal as there was no line, but from the looks of it they had a few tellers ready to serve. I saw a family opening an account for their college student daughter and it sounded like the staff was extremely personable and helpful.
While I’ve had my differences with Wells Fargo as a whole, this branch is clean, friendly and gets the job done. Go here for excellent service!

Who reviews a bank? Kinda lame BUT when I think about it, this bank is really good! I HATE GOING TO THE BANK! So much that I will hold on to 3 paychecks, before I go deposit them. BUUUUT after coming to this location for the last year, it’s become less of a burden :) :)
I would say the main reason they stick out from others, is their service. For the most part they are always very friendly and non-​judging. I only keep a couple hundred dollars in my checking account at a time and they never pass judgement. So that is definitely a plus! Also, they let me know do my business… I come in here to deposit money and that’s it! I don’t want you trying to upsell me crap, I don’t have time to hear about and they don’t do that and it’s NICE!
There’s mostly guys that work here and they’re always friendly. My favorite tho is ROYAL! He’s just so low key and nice and knows what I’m here to do. I just want to deposit some checks and cash and be in and out. We have small talk and then I’m done and it’s perfect! Sometimes the ladies are a little annoying… like the time the lady made me count out all my cash… ummmm isn’t that your job? AND don’t you have a cash machine counter??? But that was a one time deal so no biggie really.
Soooo overall, this is my favorite branch! They’re usually not too busy, the most I have ever waited was 5 minutes and that was one time. I usually just walk right up to a teller annnnnd they’re open until like 4 on Saturdays!!! Major bonus there! Most banks close at 1 on Saturdays sooo ya it’s a little annoying for the employees to be open until 4 but it’s really convenient for those late risers, who are desperately looking for quarters on a late Saturday afternoon ;)

Yup, I’m doing it. I’m writing a review for a branch of the bank I have been known to refer to as Wells F***you. Mostly I just wanted to comment on the tellers at this branch, whose overexuberant customer service borders on nauseatingly comedic. Every time I walk in, I am greeted by bubbly personalities, fervent introductions with an extended hand, and mad-​lib style small talk that always includes at least a compliment (or three), commentary on your return presence, and something REALLY exciting about whatever is going on at the moment («Wow! I love getting rolls of quarters! *flourishes hand* It’s always nice to know I can do laundry!»). The first couple of times I went in I was blown away by how nice they are, but it’s become slightly unnerving.

Convenient location. It’s very small inside but there are never very many customers and service is prompt and efficient.

I have no real opinion on Wells Fargo as a bank in general, and I’ve really not had much interaction with the bank staff other than to cash a few checks. I can say, though, that the tellers at this place are SUPER nice and helpful.

Be careful when opening your accounts here.
I had set up a joint checking account with an automatic savings transfer and the money was being accidentally sent to another random customer.
When I got this fixed, I was getting monthly service fees on two accounts of which I was told I would not be getting any service fees as long as I had a transfer of money to my savings account each month. Wells Fargo said my money would be returned on the next business day. Nope.
After:
— 1 week
— 3 follow up calls I made
— being told to come into the branch to get this fixed (uh, I’ve got exams!)
— .and another call to a manager (who didn’t seem very nice on the phone with her tone of voice) I’m hopefully getting my monthly service fees returned.
Not that I have much money being transferred around, but I’m in college, and getting hit with ‘service fees’ when I was told I wasn’t going to have any ‘service fees’ adds up ($ 25 here, $ 5 here, $ 10 here — it adds up over the course of time. Plus, interest on savings are less if you add all the charges up for a year when service fees are taking money away from the savings.).
Also, it doesn’t help that money from my checking was originally being routed to some random customer. Dude, seriously — there should be some kind of system to ensure this doesn’t happen! The bank has what I need (checkings, savings, joint account) but I wish they had better follow up/​customer service after sending my money to a random account and then charging me fees and not following up on their error.
Read your statements carefully!

This is my favourite location of Wells Fargo. They’re small, but there is rarely a line and their primary customer base seems to be UW students, as they’re always advertising the college checking accounts. Friendly tellers and a super convenient location with two outdoor ATMs, this place never seems to be understaffed.
There’s not much to say about a bank — I’ve never had a problem in my four years as a Wells Fargo customer, knock on wood — but this branch is particularly nice.