ULTA

I usually like coming to this location, but today I came in to return some stuff and the nice girl at the front didn’t have enough cash to give me so she had to call a manager who got very visibly aggravated and made me feel like absolute crap. I apologized and said I wasn’t trying to be a pain. Her response was «yeah…» And then the manager came back and slammed the money on the counter and walked away. How nice! I’ll skip this location from now on and go to the one in federal way where they don’t get pissed off for doing their jobs.

I have such an amazing experience here. I was first approached while looking for a new shampoo and conditioner, and a walked out with a whole array of brand-​new beauty products that I’m literally so excited to try out! Ignacio was the associate who helped me out and managed to up sell me and get a whole bunch of new products! He has to be promoted to manager asap! He was so professional and knowledgeable. I shall be back!

I don’t know how Ulta thinks they can retain customers with such bad service and so much competition. I’ve been to the stores in Northgate, Alderwood and Factoria, and they are 0 for 3. Zero customer service, clueless and apparently brainless employees. After the latest bad experience, I found the Dermalogica serum for which I paid $ 46, for $ 30 on Amazon. I will never set foot in an Ulta again.

I have never had a good experience at Ulta, ever. The company as a whole is a mess. The last time I made a purchase from Ulta was online and it was a huge headache but that’s a different story. Their customer service is just always lacking and I wish it wasn’t because I like the concept of Ulta: they carry both high-​end & low-​end brands meaning I can usually find what I’m looking for here.
I came in looking for some lipsticks. I’m a big fan of the Revlon lip stains and they were on sale for $ 4 a pop, that’s almost half off, score! But next to the $ 4 sale sticker was a BOGO 50% deal on Revlon products. I assumed I would be charged the $ 4 price point since it’s the greater sale. Obviously if I were to buy an eyeshadow or something, it would be BOGO 50% off because there was no other sale sticker next to it, right?
After waiting an unnecessarily long time because there was only one cashier manning the register, she rang up my three lipsticks at the BOGO 50% off price. Of course, I asked about the $ 4 special and she told me it was only for certain colors and none of the colors I picked were on sale. Ok, misleading, whatever I’ll just take them all since I was in a rush to go after standing in line forever. Had I known, or if the signs were clearer, I wouldn’t have purchased the lipsticks since the base price is almost $ 2 more per lipstick than it is at Target. So really, I barely got any discount.
Another thing happened that really irked me was when I walked to the back of the store where they have the salon and carry hair products. I heard the two white male hairdressers laughing and joking around saying «konnichiwa» (good afternoon in Japanese). I don’t know what they were talking about and may have heard it out of context but I can’t think of a reason why they would feel the need to attempt to speak Japanese unless other than mockery.
Ulta, get your $%!T together!

I used to go to a pricier salon downtown, but since I usually shop at Ulta, I thought why not make it a one-​stop shop?! Boy, am I super glad I came to the Ulta Salon! I’ve been twice thus far and Rocky is AMAZING. Not only is she great to chat with, she is extremely talented and listens to what you want, but will also offer great suggestions to cuts and styling. My first time was just a trim, but that quickly went flat since I have thinner, Asian hair *meh*. My second visit was more of a revitalization and dang, I am so happy with the cut as well as the styling tips. Rocky was able to give me more volume and trendy, easy to maintain cut. It’s also an affordable deal for a cut and style. Definitely recommend, especially if you already shop at Ulta!

So I went to Ulta’s hair salon to get my hair dyed (red) and cut. I read a lot of reviews in here about how great Rocky is, and boy were they all true. Rocky is very patient, friendly, professional and knowledgable of what she’s doing. She will make sure to ask and understand specifically what hair style you have in mind before she starts doing her magic. It was certainly a great experience for me, and I am planning on returning back to her salon in the future.

I’m adding a star to my previous Ulta review because in more recent experiences, the rude customer service I described from a few years ago seems to have improved. The employees I’ve dealt with have been friendly. However, this store still has an issue with stock. It’s not uncommon to see completely empty displays around the store. Next time I see one I’ll take a photo of it to show what I mean. I think it would be better if they took empty displays away until they got more product in. They have good prices at Ulta and a rewards card and they carry Batiste dry shampoo which I love, so I will keep shopping here. But don’t have your heart set on anything before you come in because they may be out of it.

Rocky was AMAZING! I came in today to find something for my breaking ends/​fine, brittle hair, and Rocky was there to save the day! She approached me and immediately offered me a «power shot» conditioning treatment. She did the treatment right then, and styled it afterward — for only $ 20! She spent the entire hour I was there teaching me what products to use on my hair, how I can style it, the chemistry behind a lot of these products/​processes, and most importantly made my hair look and feel AMAZING! I will definitely be returning to Ulta just to see Rocky!

I arrived to the store this morning excited to purchase a new foundation. I left feeling unfulfilled and irritated. Here’s why… I chose my perspective foundation based on the most recent weekly ad. The national ad had a price of $ 30 but when I tried to purchase the item it rang up $ 39. I let the associate know that the ad had a different price and they dismissed it, saying «the ad is wrong and there’s no way to fix it, we forgot to put up the ad correction and my manger in the back is looking for it». Considering they never displayed a correction they should have honored the price and then put up the correction. It’s an easy fix. Instead they were really shitty about it. Hello? even Walmart will honor a price when they f*ck up. This store has issues with customer service. I hope it goes out of business and a Sephora takes its place.

I came specifically to this location because I just had my hair done and needed to stock up on some color-​care hair products. When I walked in, they were having a buy 2 get one free sale on all professional haircare items. yay me!
Of course, they were also having a great sale in other departments… needless to say I ended up leaving with hair, face, nail, etc products.
Everything was labeled well, I was not guessing for prices or looking for low-​stocked items. The cashier was quick to greet me and very friendly during our whole transaction.
Thanks for being my one-​stop shop, ULTA!

I’ve seen a lot of negative reviews for this Ulta and after my experience yesterday I thought I’d share why I disagree with those reviews.
I’ve been going to the salon for a year now and always experienced great service. When Andy left I started seeing Sam, who provides a great energy and personality. He is thorough and makes sure he understands what I want. I’ve always colored my hair at home but decided to try out coloring at the salon last week. Unfortunately it didn’t turn out quite like I wanted. I was going for a light pastel color which can be hard to achieve on such dark hair (without being completely damaging). I hoped it would lighten after a few washes but it didn’t. It was still very close to the shade I went in with.
I went in to tell them I was unhappy with the color (note: NOT the service), Josh, who was very polite and understanding, went above and beyond my expectations to ensure I would be refunded.
Yes, there is such a thing as bad customer service. But having had worked in restaurants and retail in the past, I can assure you there is also such a thing as a bad customer. Ulta isn’t a department store and it isn’t a Sephora. Similarly, you can’t walk in to a Forever 21 and expect to be treated like you’re at a Neiman Marcus. I can assure you I’ve never received bad customer service here. An inattentive employee is not the same as a rude employee.
tl;dr — Sam and Josh are amazing. I will be back soon!

I usually never write Unilocal reviews, but I just HAD to write one for Rocky at the salon in Ulta– Northgate! I’ve grown up always doing something drastic to my hair at least twice a year, whether it’s chopping it off, dying it, or getting a perm, so I’ve been to many many many salons. And believe me when I say that Ulta is the best.
I have very strong, healthy, Asian hair, and have wanted to dye it a pastel-​ish lavender/​purple for many years. I went to Gene Juarez back in February to get this done– it was my first trip to Gene Juarez, and I decided to go here because they’re supposed to be known as «the good place» right? Well, wrong. It was a HUGE disappointment because my hair was no where near purple. It was an ugly, brassy, orange brown color. The stylist asked me to come back in a couple weeks so we could get it closer to purple and so I did. She bleached my hair more and put purple dye in it– nothing stayed. It was an even lighter, brassy, unhealthy looking color. I blew around $ 400 to get my hair to be purple and instead it turned brassy orange-​ish brown. I’m NEVER going back to Gene Juarez again. Seriously, don’t do it.
Anyway, so I decided to take matters into my own hands. I bought bleach and hair dye with the intention of doing it at home, and as I was browsing Ulta, Rocky, the hair stylist at the beauty salon there, asked me if I needed help finding anything. Within literally two minutes, I was making an appointment to get my hair done with her the next day! She was SO confident that she could get my hair exactly the way I wanted it. Rocky has this confidence and assertiveness about her that seriously won me over. And guess what? She did it. She got it exactly how I wanted it! And it’s BEAUTIFUL. My hair feels healthy and like it’s still my hair, and even though it’s an unnatural color, she made it look natural. Hair genius. I seriously regret my horrible experiences at Gene Juarez, when I could have just come to Ulta and get it done in one go, saving like $ 300.
Aside from being absolutely knowledgeable in all the products and being an absolute genius when it comes to hair, another wonderful thing about Rocky is that I never once felt like I was being cheated out of my money. She would make sure I knew what the rates were, even before I asked, and then ALWAYS ask «Is that okay with you?» to make sure I was comfortable about it all. I felt really well taken care of, and despite my experiences with Gene Juarez, Rocky had me completely sold on her skill set.
Honestly can’t express how fateful it was that I walked into Ulta that weekend planning to probably fry off my own hair, met Rocky, and then walked out with awesome hair! Never going anywhere else!

One of my favorite things to do is getting my hair done. I love coming to this Ulta, because they have Samuel M. As a hairstylist! Congrats to Ulta, he’s amazing and always makes my hair look it’s best. He does cuts, color and blow outs!!! No need to see multiple people… He is the BEST!

I’m not a «beauty» person at all, but I know ladies who are. As a result, I am pulled into stores that I would normally never step foot in by myself.
ULTA is surprisingly nice and serves both sexes. For men there is an adequate amount of cologne, face, and hair care products. That’s all I would need, but I do not envy what women go through since there are hundreds of tools peppered throughout the establishment to make them pretty. I don’t even want to attempt learning what they have to learn about products and what not.
My rules that this place services:
1. Don’t smell
2. Stay clean
3. Maintain face and facial hair

Today I stepped into an Ulta for the very first time and I was really disappointed… I just wanted to check out some Real Techniques brushes with my girl friend but from the start, no one greeted us at all and some older, blonde lady was watching us while we browsed the makeup. And then while we were looking at the brushes, I’m pretty sure she sent the security guard to watch us and stand a few feet away from us «looking at products». I mean, c’mon! Both my girlfriend and I wore little makeup and our hair up so I guess to them, we were thieves! The only time someone said anything to us was when we were leaving.
All in all, Ulta’s not the place to shop. I’ll stick with SEPHORA instead where I’m treated like a valued customer!

I always shop at Ulta, but this visit has been really bad with customer service. First, I asked an associate if they had a product in stock and she said no. I said thank you and continued to look around only to find the product I was looking for.
I continued shopping and when I went to check out, the lady at the cash register didn’t offer me a bag for my purchases and didn’t bother handing me my stuff. She just stared at me.
Bottom line: bad customer service, going to a regular drugstore will get you better service for the same products.

Gotta see Kasia for a facial in the Salon Spa! She knows exactly what your face needs and gives the best massage! She also does full body waxing and its in a completely private room. Ive been twice and it just keeps getting better!

After moving to Seattle, I needed to find a new hairstylist and well, like most females — I’m very picky when it comes to mine. I tried a few places and was not pleased. Then I looked at the prices for the downtown area of Seattle and was shocked compared to what I was paying in San Diego. So, alas I ended up trying Ulta in Northgate because of the convenience factor and pricing. Ulta also had a coupon for first time customers.
So, I randomly made an appointment with Jessica — also the Salon Manager — and was very pleased with my service. She was able to match my color and then change it a bit after a few times. She has now become my stylist as I am never disappointed with the color or cut and I even receive compliments on my hair.
Even after the first time customer discount, I continually go back for routine service and it is far more reasonable than your typical over-​priced Seattle salon. Also, since it’s at Northgate, parking is usually never a problem and bonus; it’s also a beauty store so you can get your shopping done at once! In addition, since it’s also a beauty store — the salon is open longer hours than your typical salon so I’m able to always get an appointment when I need one; even for last minute changes.
Lastly, Ulta has reward points and your hair salon services count towards your points. Basically, I’m getting points back for something I normally would already purchase that goes towards many different products. The points are not a lot but if you save them, over time it will add up.
Overall, I would recommend the Ulta Northgate salon. Jessica is great but I always see other customers get their hair done from the other stylists and they all seem great.

The best hairstylist I have ever had and therefore will be my hairstylist for as long as I need my hair cut works here.
Her name is Jessica and she is not just a hairstylist here, but also the Salon Manager and she is truly amazing. She cuts my hair exactly like I want it when I come to her with an idea and then the other times where I don’t know what I want to do with it and leave it to her she always does an outstanding job and I leave the salon feeling great!
I have seen some of her other clients leave as I am waiting for my appointment and they all look stunning! She just knows how to cut each individual’s hair in order to bring out the best in that specific person.
Her customer service is top notch! If you are looking for a hairstylist, give her a try! If she happens to be booked and you can’t wait for your hair to be cut, you may want to try one of the other stylists as I have seen some of their customers leave and they look great as well.
Sometimes I wish I needed more than just a haircut because I have seen some of her colorings, etc and they are fantastic! You will be in good hands with her.

~ thank u Sam for doing a wonderful job of coloring my hair to a dark chocolate mocha hair color. I look normal again from my blonde and red hair to a nice dark brown color!