U-Haul Moving & Storage of SE Seattle

Greg and the afternoon guy, (sorry forgot your name!) provided exceptional service. Very impressed how painless the whole experience was. Good job guys!

Self centered egotistical employees who know nothing about customer service. I suggest going to the Uhaul at Rainer.

Super unimpressed with how you’re sent to a call center and not the actual store when you call these folks. I called the morning before my reservation to ask if I could pick the truck up early. They said no problem– just call if you’re not coming. I called again to say that I was on the way and they said no problem.
As it turns out, I was call center and they wouldn’t give me the truck until I waited through closing.
Super lame and a big waste of time. Hot tips: get connected to the store directly.

Greg the manager and associate Don are truly amazing! They are nice and very much real, no b.s. I got in at a good time to install a hitch (need a minimum of two workers so one can watch the shop while the other does the hitch).
I got a class 3 curt hitch installed on my subaru. Greg took less than an hour! Granted I didn’t opt for the wiring kit. My subaru has a plug n play port so I’m able to do it myself.
Again, they are real so they’ll tell you straight up if they can do things or not. For me I drove away a happy camper!

Wow. Slowest and most disorganized UHAUL I have ever been to. Normally other locations are pretty fast and efficient, but this place is in bad shape.

Simply put: I purchased a hitch online, cancelled it a day later… they would not refund my money. I never received the hitch or any service related to my hitch. They told me to dispute this charge via credit card. Unethical at best… most likely illegal.

Friendly, helpful, quick and professional. Great experience.

When it is the only game in town, I guess you have to play here.
I dread going to U-​Haul. It is always a 30 minute wait in line to do the rental. It is always something. This morning’s excuse was that the credit card processor was down so the manager was busy loading something into the computer rather than helping customers. Luckily, I come prepared and have a fresh mug of tea to drink while I wait.
On the bright side, the equipment is always in good shape. I mostly only rent trailers (good price and no mileage fee) but never had any issues with the equipment.
I debated with myself on what to rate them (2 or 3 stars) and finally gave them a 3 star review. Even though there is always a long wait, once you do get served, the people there are usually competent and courteous. They are just perpetually understaffed for weekend business.

I use this location to rent uhauls on a weekly basis for the company that I work for. My experience has definitely been mixed. From my experience they are typically understaffed with somewhat disgruntled workers. I get that everyone has a bad day, I do too! But many times the people working are not helpful. My last and most memorable experience at this location was on a Saturday afternoon. I had rented a uhaul van. Upon arrival the woman at the counter told me that the van was due back at 8p that night. It was 4pm. I said «no, i rented this van for 24 hours, so you mean 8pm tomorrow night?» She said «nope, 8p tonight.» That definitely didn’t work for as I needed it the next morning. I asked if she had any other vehicles (full parking lot) and nothing was available. I left fuming. I called the number listed on my UPS reservation and as it turns out customer service had shown that I did in fact reserve the uhaul van for 24 hours. I also went online to re reserve a van and there was still one available. At this point I had made a plan b, but this situation frustrated me so much as I had done the work on my end to properly reserve and had been denied the rental. I will not be going back to this location.

After a tumultuous journey from Arizona to Washington, John helped me wrap this journey up. He was polite, kind and understanding and helped me ditch a fee that the Arizona location had caused me to incur. Thank you so much — one more good thing that has happened since moving to Seattle.

I can’t believe I am giving a U-​Haul a rating of over 2 stars. For years, my many experiences at Uhaul have for the most part been 100% horrible. For reasons such as very long lines, equipment not ready, equipment in disreapair, botched reservations, rude management and central customer service uncaring and unresponsive.
But this Uhaul had courteous and knowledgeable staff. Equipment pick up and return very quick. Location was clean and easy to get in & out of. No drama, what so ever. Thank goodness.
But, the one thing about Uhaul trailer is they are VERY heavy. If you look ay the tare weight and capacity weight rating, you will see they have very little hauling capability. This means HORRIBLE fuel economy. Their equipment is heavy so it will last. Uhaul does not care about your fuel economy, customer tow vehicle wear & tear or braking safety. Keep this is mind.

Super friendly staff, really helpful and was a pleasure to be around.
A lot of these reviews scared me before going in to this MLK U-​haul, but it’s a complete night and day experience. I was able to get my U-​haul an hour earlier than expected, figured I would just check-​in early — but it ended working out great.
My first move experience, and by far the MLK U-​haul staff made it that much more enjoyable.
Do yourself and all your friends a favor and give them a shot.
Not sure what changed from previous encounters/​reviews — but I am one happy reviewer and would reccomend this branch to anyone.
Keep up the good work guys, it was a pleasure doing business with you!

I had a fantastic experience here. My husband and I got there early (7:30 for our 8 am reservation) and they were already ready with out u box outside and quickly hooked the truck up to it. (the location went to in Texas took an hour with the same process). The truck was new (20,000 miles) and worked great.
The uhaul customer service had given me misinformation the night before and told me I would only have it for 4 hours instead of the whole day as I was told originally, when I asked them about this at thevstore they said it wasnt an issue and I could use it for as long as I needed.
Everyone that worked there was really pleasant and helpful, really happy with the experience

This review is for those that handle reservations for UHAUL. There is no way to fully convey how utterly disorganized and ridiculous the service was for my last moving experience.
My boyfriend and I booked a UHaul online for a one way trip from Seattle to Portland about a week and a half in advance. We requested a location in Seattle that was pretty close to our place. We got an email confirmation and thought everything was good to go.
The day before we were supposed to pick up the UHaul, I get a text message saying that we were to pick up our UHaul in Kirkland at noon and to call to confirm. I call the number to confirm and to inquire why we had to go to Kirkland instead of the many Seattle locations. We understood that our request was a preference, but we didn’t expect to have to leave town to pick up our UHaul. When I spoke to the rep (after being on hold for about 20 minutes), she said that all the locations close to us were booked and the closest place was Kirkland — even though we had booked over a week in advance. But wait — she doesn’t have our reservation in Kirkland, it’s on MLK in Seattle. I call the MLK center. Wow — was this person a huge biatch — crabby and so pretentious! I know you probably get shitty phone calls every day, but damn. Anyway, I am told that they are actually still working on my reservation and will call us that night to confirm.
Meanwhile, UHaul calls my bf to say we had a UHaul in Lake City. When he calls Lake City they tell him they don’t have a reservation for him because it’s at MLK. When he calls MLK they tell him that they don’t have anything nearby, but Poulsbo is open. Obviously this call center isn’t local because it would make no sense for us to drive to Pouslbo, to Seattle to Portland. UHaul boasts of convenience and availability but we witnessed none of that!
So much miscommunication, which i don’t get at all — this is what they do — they should be experts at scheduling trucks. It’s not like we were trying to book a Uhaul for the very next day — we had booked over a week in advance, and were given a confirmation number. They had clearly overbooked UHauls for the weekend and were reshuffling everyone around.
FINALLY! They tell us they can get us one in Kirkland. We agree because it’s better than Poulsbo and we are so tired of talking to all these people and calling up all the different locations we are being referred to, being put on hold for eons, and then being told that nothing has actually been done. Another text message with the exact same message. After a few hours, we are back where we started.
We call to confirm again. I am immediately asked to be on hold. Yes, sure, what choice do I have? I am literally on hold for about 28 minutes. I hang up and call again. It’s close to closing time and I want to make sure everything is ready to go for our move the next day. I am asked again to be put on hold — but hells no — I ask to confirm right away. It takes her about 5 minutes.
When we get to Portland, I call the 800 number to find out where we can drop off our UHaul and the operator gives me an address and we head over. When we get to the location — some random warehouse under some bridge with no other UHauls in sight — we try not to be deterred. When we tell the Front Desk that we’re here to drop off a UHaul, we’re told that they actually are not a drop off center. They rent out one UHaul for in-​town business and don’t do anything else — but, she has print-​out of Google map directions to the closest UHaul drop off center. She has a freaking print out. Apparently it happens all the time. I told her she should change their information with UHaul. She kind of laughs and nods.
I don’t think any of that was necessary at all if they were more organized. I would understand more if we were last minute customers hoping to book a truck the day before a move, but we had booked over a week in advance and way too many phone calls and miscommunication occurred. We anticipated something quick and easy, but online reservations were not planned well and Customer service was terrible. I hate UHaul.

This was by far my worst U-​Haul experience, mostly because of the extremely rude customer service.
I reserved a cargo van online about a week prior to my move. I liked this — they had what I needed and I didn’t need to talk to anybody.
I went to U-​Haul to pick up my cargo van at my reservation time. I had to wait 30minutes to be helped by a lady who was also helping two other customers. She had to ask my name three different times because it’s really just not possible to help three people at once. She kept saying how she couldn’t wait to get out of there, and when I agreed, she snapped at me and said she was working as fast as she could.
The main problem I had here with the rental was that she needed a copy of my auto insurance to rent out the cargo van or else I’d have to buy their’s. This has never happened before and apparently it’s just this location’s policy, but they neglected to tell me that when I rented the van online. The auto insurance card I had was expired by two weeks, and she wouldn’t call or let me call my insurance to tell her I still had it, so I was stuck paying $ 10 for their policy.
Returning the van was easy. They’re open until 7pm, which is nice and the cranky lady was gone.
Overall: $ 19.99 for daily cargo van rental + $ 9.99 insurance policy + 0.69cents a mile = not too expensive, but it does add up fast. Remember to bring your up to date auto insurance policy with you, and you’ll probably be happier than I was.

One of the most miserable U-​haul locations in existence. I’ve had the misfortune of having my online reservation directed here three times. (You don’t get to choose.) There is only ever one person working. The parking lot is poorly designed. The one person working is always rude, rushed and usually parking trucks in the only entrance/​exit to this place. The trucks and trailers here are all banged up, damage and generally poorly cared for. Not to mention you have to get into this location from MLK — which has the benefit of having fewer turn-​around opportunities.
If you can, go somewhere else. If you have the misfortune of having the online reservation send you here, be prepared for it to take a couple of extra hours to actually get your reservation picked up. Oh, and they will almost always over-​charge your credit card — they’ll have an excuse, but they won’t have time to explain it to you on the phone.

I had a great experience with this U-​Haul location. I recently moved to a house just a few blocks from this location, and called the day I needed a truck hoping there would be some available. The lady was very nice on the phone, set me up w/​a reservation. They were very nice and quite lenient on the gas tank level when I brought it back. I didn’t have to fill it up at all! Either I had a ridiculously different experience from everyone else, or people are just super-​cranky on moving day… But I thought they were great!

This place is a joke… the two stars is for the U-​Haul company, not necessarily this location. This location deserves a solid one star. Their «customer service» is not for the customer and I wouldn’t call it service – very slow, incompetent, but it does provide for memorable experiences!
I’ve called here for a truck before, they told me they had it, only to get there and find out they didn’t really have it… I’ve been here for boxes only to wait in «line”-lines usually move 25 minutes and not even be acknowledged –I walked out — -joke, joke, joke-​will I go here again-​yeah, for some punishment!

This is a great source for boxes. And ulcers. Nothing else.
They, like all U-​Haul stores, have great prices on moving boxes, particularly in bulk. And they will buy back what you do not use (guard your receipt). They even have a thing with free boxes!
They are nice enough people, but they are well-​practiced in the dumb-​look when the computer is not working, the truck is not ready, or truck is the wrong size. Also: extremely good at the insurance upsell. You can stand in there and watch half the people decline it, go out to inspect the truck, then return and change their minds and sign up for the full coverage. They have making you think you will be in an uninsured accident immediately down to a science.
Notes on U-​Haul in general:
All the U-​Haul trucks I have ever rented had problems (busted A/​C to complete engine failure), which is not so nice for a half-​continent move. Maybe OK for a local move. If you are already committed (perhaps they were the only ones with trucks), make sure it isn’t on its last legs before you load it – definitely take it up to highway speeds for a mile or two. No A/​C is hellish in the South; no radio for 2000 miles is pretty punishing, too.
The trailers do not have room for a cute graphic portraying various American destinations, but they do have room for a joke: «45 mph maximum speed limit».

Gosh, I had a very mixed experience here. They were fabulous compared to the first place I called (on Rainier and I’ll be writing a review about them oh boy) but really if just judged on their own merits they were were just ok.
The guy I dealt with was relatively nice.
But parking was horrific. I ended up a block or so up on a not so nice street. I wasn’t sure my dumpy little truck would still be there when I came back! And really, it is a dumpy little truck only a mother could love.
Anyway, I also had a weird thing happen here as well. I knew exactly how many miles I had gone. (They charge a lot by the mile so I was very careful to drive only exactly where I needed to.) They charge was much more than I thought. And it took quite some wrangling to have them get the correct charges. My suspicions (using my ee ehs pee) were that the «nice» dude helping me actually was scamming the system. He did finally input the correct mileage.
Would I go back? Well, probably not if I can help it.