Urban Storage at Rainier Brewery

I believe in giving credit where credit is due and it is definitely due with Urban Storage. Not only as an excellent storage facility– work loft environment — (mini) U-​Haul rental but as an outstanding company in general. This company takes care of it’s employees above and beyond and you can see how big a difference this makes by the level of quality employees they have working there. Big Kudos to this company and it’s Owners and Corporate Offices and Management… other companies can learn a lot from your example! HIGHLY RECOMMEND!

Mike’s customer service is awesome. He is professional, friendly, responsible, and has made my experience using a storage unit a breeze. He even remembered my name! It’s so nice to do business with people that have a positive demeanor and a smile on their face.

I was extremely happy with my experience here and would absolutely come back in the future if I ever again need to store belongings. I only needed a unit for a month or so while I was in the process of finding a place and moving. I thought that would be an issue at first, or that I would have to pay a flat rate of some kind, but the staff here were very accommodating and understanding of my situation. The building itself is very secure, but also easy to move things in and out of. I was never worried about leaving things here. The service I received was also excellent — everyone I worked with was very friendly, professional, and competent at their jobs. Coordinating storage is never fun, but this was the smoothest part of a very stressful couple months by far. I would highly recommend this storage facility to anyone looking for top service, reasonable prices, and great accessibility.

This is a great storage facility. Mike is very professional and customer service oriented. The prices are reasonable, the facility is clean and the temperature is controlled. Once I lost the credit card I had my reoccurring payment on and although they have a penalty for late payments they didn’t charge me. These are great guys and a great company.

So, we need a storage unit. Not the highlight moment of anyone’s life.
It’s a pain in the cracker to move crap, it only reinforces the fact you’ve gone horribly wrong at some point that you have too much stuff for wherever you’re living, and you realize the entire contents of your storage locker aren’t probably worth what you’re paying for the locker itself.
All that said, going to Urban Storage makes all those things fall to the wayside with their cheerful staff, awesome facilities, and big trays of bottled water that you will inevitably knock over if you aren’t paying attention pulling the rolly-​cart out of the elevator (sorry about that). Add to all these great things the superhero Cam who took care of us at every turn, helped us out with a rental truck, gave us a smile even when he was six-​customers deep, and clearly loves making sure the customer experience is a great one. Storage spaces make me grumpy and Cam turned my frown upside down!
You can’t go wrong at Urban Storage. A band of rockstars that happen to rent storage units. FACT.
***FOLLOW UP***
After I posted this, the owner of the facility sent me a personal note thanking me and asking for any critical feedback I can provide. If I could give a sixth star to this operation, I would. Since I can’t, I will simply have to give Urban Storage today’s WAY TO GO Award! Great job, guys! THIS is how customer relationships are made, and communities are built. Smart on you, and keep up the good work!

Well, my time at Urban Storage is over (accepted an out of state job). And I will actually miss the staff there. Because no matter the day, time, circumstance, they were always pleasantly and over the top helpful with any question I had. And I had a good bit of space for my items, especially for the price I paid monthly (I had originally stored my items at another storage facility which was more costly with less polite staff). Mike, the staff member I saw (and bugged with questions) most even directed me to a ‘junk facility’ a few blocks over when I mentioned I needed to toss some stuff I didn’t need that wasn’t items I could donate.
Also a security guard I saw there when I came by to get something from my unit late one night was as pleasant as he was watchful. And to me, nice and pleasant employees are an important factor of a business because that usually indicates they are being treated fairly by their employers.
So if you need somewhere to temporarily store your items in Seattle for a reasonable price and where you feel safe in a pleasant atmosphere, I suggest you swing by Urban Storage on South Horton to check out their space and niceness. And tell Mike hello for me, smiling.

Love the facility! I’ve only met Mike S. and he has been great to work with. The facility is clean and has very easy convenient access. I manage Centerpoint Moving in Seattle and have already starting referring customers to them. It’s not to often you find everything you need from customer service to easy parking and access with a storage facility. Thanks a bunch Mike and look forward to a long term business relationship with you.

To Mike and Trevor just letting you guys know how wonderful of a job you guys are doing here at Urbanstorge and urbanworkloft I really appreciate you guys on helping me get all my stuff moved in thank you guys very much and I will excited about doing future business with you guys hopefully you guys have a great summer and I will be recommending this place to my friends and family have a great weekend and enjoyed the Seattle sun while it’s here

I have rented at other places before but none as convenient and friendly as this place.
Mike is extremely helpful with storage unit size and location, + anything else you need for a move including U-​Haul trucks — carts and dollies and packing supplies. The loading area is covered which is very nice for rainy days. I have two rental units here for my business, very convenient to Seattle and my clients on the South end.

Convenient, clean, new, and accessible, this is a top notch storage facility worth five stars. The climate control is excellent. The only drawback we found is — frequently — a lack of parking when you don’t want to tie up a loading bay.

Professional staff. Always helpful if you need assistance. Always responsive to every communication. Simply a great place to store your trappings :)

Mike is the best, and takes very good care go us and our company!

Professional and friendly staff. Very clean. Secure. Best storage facility I have ever used and have used for 4 years and still the same great place. Highly recommend!

Easy, spotless and very reasonable. Moved all my hoarded junk in really quickly. Rented a 5×4 but have plenty of room for more accumulated detritus :)

I have never put anything into storage before, and was primarily worried about safety of my belongings, and just the uncomfortable feeling with having your things locked in a random locker on the other side of town… After reading reviews, and comparing options, Urban Storage looked like the clear winner. It was a little more expensive than other options, but the lower anxiety and frustration is totally worth the small difference in price (and they often have specials that make the prices lower than the competitors). We moved everything in today and I couldn’t be happier.
Despite the location in Sodo, the facility feels very secure and my personal locker additionally secure. Their security system connects your personalized entry code with your personal locker locking mechanism, so they know exactly who is coming and going and which lockers are being opened by the people coming and going. My only drawback is that the place is a large maze and I got lost finding our locker a few times (the only thing I would change about this place would be adding signs on the floors to point people towards their locker numbers– I am going to need them to show me my location when I go to move everything out :)). Overall the facility is well ventilated, well lit, and clean.
Leading up to our move today, all of my interactions with their staff have been pleasant and helpful. l feel confident we made the right choice, and I’m going to bed tonight feeling comfortable that my belongings are secure.

Mike and his staff were so friendly and helpful. The facility was spotless, on time and on budget. If you are looking for great service and a great value, there is no where else to go. I wish I needed permanent storage needs so I could stop by and see them again!

I love this place, I found this by accident when I needed storage quickly. My building was being worked on and had to move things last minute so was dialing around for different rates. This is a very clean location and I feel safe going to and from my storage unit. The staff is very friendly and even willing to go that extra mile and work with you to increase or decrease your storage as your needs change. I have recommended them to many people and they all like them as well. I will continue to use them for both my business and professional needs and I highly recommend them.

I never thought I’d do a review for a storage business — but what the heck. I’ve been using this place for my storage needs for a couple of years now. The location is great. They have two covered loading docks to make access to your unit super easy. The staff is very friendly, and to top it off… it’s all climate controlled.
One of the big plusses is the hours, you can get to your storage unit between 5am and 11pm. Very convenient.
I did have a small challenge here where a leak began to develop in my unit. Fortunately nothing was damaged, but they quickly moved me to a bigger unit, kept my rates the same, gave me a one time additional discount and made it a very simple and easy process without any need for me to push them to take care of me.
In my mind, this is the sign of a good and reputable business.

I haven’t actually put my stuff in storage yet, but the set up and service was so pleasant and easy I have full faith that I’ll be a customer here for the long-​term.
My bestie and I showed up this evening to check out some available units for our upcoming move. Jim greeted us at the door (super friendly) and started walking us through all the available configurations and sizes for the items we wanted to store. No bs, or upselling here folks. Jim told us straight up that we wouldn’t need anything bigger than a 5’x8’ and showed us storage n00bs how we should ideally stack up our belonging to maximize the vertical space. Verbatim, «we only charge you square footage, so you should stack things as high as you can so you don’t have to pay for a bigger unit.»
Honestly, costs are probably about 5%…maybe 10% more than Public Storage. But these guys were easy to work with, the facilities were virtually spotless, and the security so reassuring that I’d much rather give my hard-​earned dollars to a local (ish) business to keep my favorite teddy bears and precious kitchen equipment safe. Also, they’re running a 25% off special right now for the first 6 months, making them cheaper than Public Storage.

Okay, so to be fair, I don’t have a ton of experience with storage facilities to compare this to. But in my mind, and from the few I’ve seen, they are kind of cold and dingy, with similarly featured employees.
While looking for a place in the SODO area, google wasn’t giving me much to work with. So Unilocal to the rescue! I found this page, with no reviews. I figured, well, let’s check it out. So I went today and wow! I reserved my storage unit on the spot. Why?
–Super friendly and knowledgeable staff
–Gorgeous facility; clearly a lot of thought was put into its design and maintenance
–Lots of security cameras and locks to make you feel secure
–7 day a week access, 5am-​11pm (the hours listed above are when someone is at the front desk)
–40 (!) different unit sizes to choose from; not just 5×5 or 5×10
–They are a little bit more expensive than your Public Storage, but are currently running a deal that makes it comparable.
It’s like this: why go to some crappy, depressing mall when you can get your goods at a charming boutique for the same price – ya heard?