U-Haul

I called looking for a dolly; which they had but was broken. After giving up on the search I got a phone call from a staff member letting me know that I had another option at Home Depot just down the street. I really appreciate them going above and beyond to help me out.

I booked my rental for the closest U-​Haul to my place, and then I noticed the below Unilocal reviews. Gulp. But since my car’s currently hooped, and no other U-​Hauls had the size truck I needed, I was stuck.
Overall, not bad. I only needed the U-​Haul for a few hours, and the old, thickly accented clerk was pretty no-​nonsense about getting me on my way. I returned an hour ahead of schedule, so we had no issues with timeliness, and he didn’t scan the truck too carefully while looking for damage, so the guy seemed on the level, if a bit quiet and off-​putting at first.
Smell of nearby Christmas tree stand was a bonus, too.

Well, I saw the last and only posting about this place and was hesitant about going with this location, but I thought, «hey…that was 2 years ago, I’ll probably get a better experience, right?» Nah.
Well, I called and the person who answered the phone told me the day I wanted was already booked. I then called the reservation line, for some reason this tool couldn’t reserve it himself? Well, the lady at the ‘reservation center’ told me that there was a truck available. So I asked her why this other guy said there wasn’t? She said that maybe someone canceled. Within 3 three minutes? I doubt it.
I decided I needed the truck for a full day and I wasn’t sure if they had the full day at this point, and when I called back, it went to the voicemail. I wasn’t waiting around so I went with Budget Truck Rental and booked one for the full day.
I called back and left a message stating that I needed a call back about my rental. Nothing more, nothing less, and the call wasn’t returned. I still would have went with them if they had a full day, but I wasn’t going to just wait. Two days have come and gone and no phone call back! I called again today and no one answered. I left another message, this time stating that I needed to cancel, and now 5 hours later, I have had no call back.
I just filled out some customer survey form on their site notifying them of this and to cancel my reservation. Tomorrow I will call the 1800 number because I can totally see my credit card getting charged a no show fee because these jokers can’t get their act together.
Two years later, no change. If the year is 2011 when you read this, I’d still go elsewhere. I’d hedge my bet to even 2020!

What an awful experience. I booked online and reserved my truck for 24 hours. I called the pickup location (Auto Service & Repair — on Aurora at 65^th) to confirm. The man on the phone told me I’d have to have it back in at 5pm. I was annoyed but agreed.
I went to the location on the morning of my pickup and was there at 9:05am. No one was there. The worker showed up at 9:10am (my reservation was for 9:00am). There was one truck left in the lot and this same man I had talked to on the phone told me I’d now have to have the truck back in by 3pm. I was very annoyed because I had already reserved my truck a month in advance. I explained to him that it would be impossible to move my entire house in 5 hours. He told me I could only have the truck if I would return it at 3pm. He was very rude and awful the entire time. It wasn’t my fault. In fact, U-​Haul had messed up. He explained to me that U-​Haul consistently overbooks; however, he was annoyed at me the entire time and was just an awful person to deal with.
I took the truck and did my best. I got back at 4:25pm (before the 2^nd deadline of 5pm I was given) but after the impossible 3pm deadline). The man was livid and was screaming about how I was going to get him fired and that I wasn’t back by 3pm like I said I would be. I explained to him that I had said I would do my best but that I was put in a completely unfair position. He continued yelling and stormed off toward the truck to inspect it. I asked him if I needed to do anything else and just left after he childly responded, «No, you can just leave.»
I checked my credit card statement a few days later and noticed he had tacked on a late fee of $ 29.95 (an extra day rental). I called U-​Haul and spoke with three or four different people over the course of a week and finally got someone who had a clue. She informed me that he was not allowed to charge late fees and that that was the responsibility of the company itself. So, this man had been so pissed that he had done something against the company’s wishes.
Don’t ever rent from this location. I was annoyed that U-​Haul overbooked, but this man was ridiculous. He made a bad situation worse. Maybe the company has already let him go. One can only hope.