Toyota of Seattle

Richard and Cameron helped us get the car we wanted with all the options including a warranty. They got us the deal we wanted with a payment lower than our budget. Fantastic low-​pressure sales. Great waiting area. Easy location on and off the freeway.

Worst customer service ever! I don’t plan to go anymore to this Toyota. First, I took my car for a repair, because the check engine light was on, but to be completed they needed to order a part and I was by the advisor told to call them, to make sure they ordered the part. I mean, isn’t it their job to make sure the parts are ordered if you want to take your car for a repair and you have an appointment?
Second, I called to change my appointment and by the time I got there, there was no record of my appointment. So I had to leave my car for the repair because it couldn’t be completed at that time due to the many other appointments they already had.
Third, I called several to inquire about the status of the repair and when the car could be picked up. I contacted two persons via phone call who transferred me to another person those two times. I was told somebody would call me but nobody called me during the course of almost two days. I also used the chat option they have on their website which was useless as I got the same result that I did over the phone. Nobody could tell me anything about my car!!! How is that possible when I gave them all the information they needed, nobody took the time to call me to answer this simple question.
Last, the check engine light is on again! What kind of repair is this? It was not a cheap thing, I had to pay a lot for this repair and now I have to waste more of my time with them because they didn’t pay attention to what they were doing in the first place. They had my car two days, that is plenty of time and they couldn’t do a good job? It should have been an excellent job for the price I paid.
I do not recommend going to this agency.

I am very disappointed with my first visit to Toyota Seattle. I came in to look at a used car that was advertised online. I test drove it and came back a few days after to check it out again. I was very interested in the car. I spoke with the sales manager phil and got a trade in value and financing details. There were a few minor things that I wanted to have fixed before I purchased the car, not sure what happened to the line of communication. The salespersons Jared or Kel nor sales manager Phil never called me back. I waited a few days then I left a message for the store manager Clayton and even he didnt didnt return my call. I find this unacceptable and extremely poor customer service.
BTW, the car is still available.

I went in this morning and was greeted with a smile! I had just your run of the mill oil change but the representative that helped me, Daniel, was very informative and cheerful. My appointment was at 7 AM and I was out the door by 8 AM. Daniel was kind enough to find me a coupon and I can’t say enough how terrific he was… great service and never going to another Toyota Dealer ever again — unless I absolutely have to! Thank you Daniel… I am waiting for the survey!

They do not give accurate estimates for their shuttle– had they let me known it would take an hour not 5−10mins I would have taken an über. In addition their system is set up in a manner that it is an all day ordeal to get your oil changed. If I could trust Jiffy lube to change my oil I would go there. Having to come here 2x a year is too many times. I hate this place.

Oh where do i begin… purchasing a vehicle and servicing a vehicle: I’ll start with my experience of trying to purchase a vehicle from this dealership. The front desk person (Debbie) was awesome and friendly. The 2 sales people and owner’s son (Tim) I ended up working with changed my initial happy experience to a very difficult and miserable one. They couldn’t give me basic information about the differences between the different trim levels. I was forgotten about several times in the showroom when they told me to wait while they went to get more info. The prices were NOT competitive with other dealerships. I ended up buying my 4Runner at Michaels Toyota in Bellevue.
Regarding service or lack there of: Because the Seattle dealership is the closest dealership to my home — I chose to have the regular maintenance done there — and knowing that it is a different department from sales. The first time I set my appointment for service, I asked for a loaner car (for the day) and the appointment person said «no problem — we’ll have a car ready for you». I arrived 15 minutes early to do the necessary paperwork for the loaner and drop my 4runner off. The service advisor told me that they don’t have loaner cars and the person who told me they did must have been new. I complained and they ended up having an Enterprise rental car delivered which took an hour and made me miss my meeting.
The second service appointment that I scheduled (oil change and tire rotation) — I planned accordingly to wait the 90 minutes they said it would take to do the work. After 90 minutes and no one checking in with me, I went to my service advisor to find out when my car will be completed. He tells me that they haven’t started on my car yet. I now have to reschedule more meetings because I am held hostage while they try and rush my car through the service appointment.
The lack of accountability, responsibility to customers and overall culture of mediocrity at this dealership is appalling.
I HIGHLY recommend steering clear of this dealership!

The customer service when calling in to talk to the Sales Department is pretty bad. Shouldn’t the service be the best when interacting with Sales because they want revenue?
The information given to me on the date of purchase re: receiving the license plates was different than what was told to me on the phone when I called in re: receiving my license plates. I told the man on the phone about the misunderstanding and he brushed off my explanation of why I thought I would get a call when the plates arrived (that is what was told to me upon purchase).
When he was rude to me on a couple of different counts, I asked for his name. He paused for a few seconds and suddenly, his attitude toward me changed! Funny how that happens.
I would think when someone has the potential to make a large purchase or certainly someone who just made a large purchase like a $ 30K+ car, service would be better. I won’t be looking at them again in the future when the time comes to buy another car.
I am not going to be quick to recommend them to someone if asked considering the entirety of my interactions with the dealership.

My car’s been in twice in two weeks. First for a recall, 90,000 mile service and tire patch. It was pretty frustrating trying to stay informed about what was going on with the car while it was there. Seems like they may need to hire some more folks or maybe set up some online or text message notifications. That’s the reason for the 3-​star review — lack of responsiveness and communication. The shuttle service is great, and the people are all extremely nice. I surmised my return trip was due to faulty work, but it turned out to be just a fluke coincidence. They were very understanding about my frustration, and I feel I was treated very fairly. I just hope they can start to communicate with their customers more!

I was reluctant to shop for a new car, in part because of the typical «car salesman personality» — pushy and fake, overly-​friendly sales approach.
I can’t describe what a relief it was to find Shawn at Toyota of Seattle! His calm, patient, practical manner put us right at ease. He asked questions and explained features instead of trying to tell us what car we wanted, and was so patient as we looked inside all the available cars and asked him to re-​explain which features came with which models.
The selection was good, the building amenities were nice, and the surrounding area was perfect for a test drive with hills, highway access, roundabouts and roomy straightaways.
We were there quite some time and in the end leased 2 cars from Shawn. When the time comes to trade them in, I’ll be asking for him again!

Taking your car in for repairs, especially if the repairs are necessitated by a part recall, is never fun. The employees at Toyota of Seattle did manage to make it pretty pleasant, however, with their professionalism and generally great customer service. Waiting times are short, and the employees make sure you never feel like you were forgotten about. They walked me through every step of the process so I knew what was going on and when I could expect my car back, made it really easy to make an appointment, and made sure I had a loaner car so that I wouldn’t be stuck without a car while they were fixing mine. They were all super friendly and competent, and this is trivial, but they actually play pretty good music in the waiting room!
They got my car back to me in good time and talked me through what they did, and were totally not condescending about it even though I don’t know much about cars. Great customer service!

I took my car to this dealership for service on 03÷24÷16 because my car wouldn’t start the day before my appointment. I was able to start my car the next day and brought it in anyways just so they could take a look at it.
$ 180.00 dollars later they stated they didn’t find anything wrong with the car but had several recommendations that needed immediate attention such as my rear brakes and brake Caliper
a few weeks later I took my car to several places so that I could get an estimate on brakes. I was advised that my REAR BREAKS had nothing wrong with them– on the Toyota multipoint inspection it was reported that my rear breaks were at 1 mm which was not true.
Toyota also reported that the front calipers needed to be replaced and gave me an estimate of $ 1006.00– in the other place this was not found an issue.
I don’t trust this dealership service team– Toyota in Seattle– I don’t believe that they looked at my car or provided me with a true inspection.

After calling to tell me that my car was totalled, they proceeded to replace the HID headlights to the tune of $ 650. Their shop may be state of the art, but their staff is either clueless or trying to rip people off. This bad experience ruined my 12 year relationship with this dealership. Definitely would not recommend!

I was shopping a new car for my wife and saw that for some strange reason, Toyota of Seattle had consistently lower list price on their website relative to other dealerships in the area.
I started reading the Unilocal reviews and saw that Cody McCloud’s name popped up consistently in a positive manner.
I submitted a test drive request on their website asking for either Cody or another person that was consistently named positively in Unilocal reviews, and I got a call back within 30 minutes to get things set up. I was genuinely surprised since I had also placed a test drive request with another dealership and did not get a response until two days later.
When I got to my appointment, I was greeted promptly, and Cody showed me the cars that I wanted to see and other comparable so I would be able to make comparisons between them.
Throughout the whole time, there was no pressure or attempts to upsell anything. Similarly, there is no experience with «that guy» in the back room that try to sell you extended warranty plans, car paint protection, and all that crap.
Like their initial e-​mail response said:
«Welcome to Toyota of Seattle, where we practice a One-​Price, One-​Person, One-​Hour Philosophy. By removing the hassle of negotiation, we save you time and money.
We offer our guests the greatest value on sales, service and parts right up front.
One of our team members is working on your request and will get back to you shortly. If you have any questions, please call us at the number below.
We believe EVERY-​ONE should get a great deal!»
Look, I’m not the greatest negotiator. I just want a fair price and they need to make money too. As Cody explained to me with their what-​you-​see-​is-​what-​you-​get pricing, nothing like hanging with friends later and finding out you paid way more or way less than your pal for the same car.
I like their one-​price, one-​person, and one-​hour philosophy, so I voted for them with my wallet.
As with any large dealership with many salesman, your experience may vary. That said, I would recommend Cody without any reservation.
By the way, you should tease him about his orange motorcycle and how it doesn’t have wings… just saying…

Very friendly staff — all oil changes and service for my car has been done at this location. I’m happy with the customer service. Jay Cross has been my service consultant, but I also have been greeted and helped by other staff members.
A++

Had an appointment to test drive a car earlier today. Imagine our surprise when we showed up only to find that the car had already been sold. Apparently, the sale was not properly recorded into the system. We were NEVER notified prior to the appointment. Nevertheless, the agent that we met was nice. She was very polite and showed us other similar cars, but we didn’t find one we liked.
Well, we didn’t exactly leave empty handed. We got a box of Girl Scout cookies. \_(ツ)_/¯

After some time living in Seattle with limited decent public transportation (sorry, an excess of buses does not count as adequate public transit), my partner and I decided to trade-​in our one car for two. After much research and car history (we have owned a Ford Focus Titanium, Fiat 500 Pop, and Hyundai Sonata Hybrid), we decided to try out a Toyota. Toyota offered what I was searching for:
–2-​year maintenance
–Decent leasing options
–Hybrid vehicles
–Technological features (USB ports, navigation offerings with Apps, moon roof, heated seats, keyless carstart…)
Pros:
+Beautiful, new facility close to downtown Seattle
+Large selection of cars to test drive
+Modern service center
+Free wi-​fi and coffee machine with many drink options
+All the salesmen appear to be models (Can’t say I mind… yet they aren’t the bright Crayons in the box!) Thankfully, they weren’t very pushy, just professional. I think car dealerships have learned that pressure doesn’t sell.
Down-​falls:
–Limited parking in their lot
–Their website is horrible making it difficult to make service and sales appointments (don’t even give their app a try! Bugs galore!)
–Toyota offers so many different vehicles and with multiple tiers (i.e. Prius, Prius C, Prius V, plus i, ii, iii, and iv for each). With this said, sales staff have difficulty to remain knowledgeable about each style and its variances
–The business/​loan crew is absolutely clueless! I had to go in SIX times to complete paperwork that they had misfiled (first they had us sign each other’s forms, then my VIN was somehow swapped with another car sold?!). Two temporary and permanent license plates later, here I am. Thank goodness for Weenta since she was the only one that appeared to know her stuff and remain friendly and apologetic.
While there were many ups and downs down our car deal, in the end, I love my car.

Toyota of Seattle at the SODO area is nice. Well compared to the old location at the SLU, this is an upgrade for sure!
Basic oil change, no tire rotation is $ 40. I drop the Camry off in the morning. Walk around the waiting area. Grab a machine double cappuccino. Take their complementary shuttle back home. The service rep will call you when your car is ready for pick up. Shuttle will pick you back up too! And with every service, you get a voucher to the brown bear car wash! But like every car dealership service, they will recommend additional services, such as changing your cabin air filter for $ 80. Which you could do your self for $ 8 bucks.

While shopping for vehicles I didn’t even consider a Toyota. On a hunch I decided to stop after visiting other dealerships, and went in. My first impression was clean, and extremely friendly atmosphere. Unlike the majority of dealerships I never felt like the sales team were full of vultures. I met with Mustafa and after small chat of what kind of vehicle I was looking for he showed me the 4 Runner, and the Tacoma. Mustafa was very nice, and never tried to steer me in one direction or the other.
While going over trade in value I was really expecting to be low balled, and ready to just walk away, but that wasn’t the case at all. I’m was pleased with the process, and the value of my vehicle.
The paperwork wasn’t awfully long, I wasn’t pulled into a small office to deal with a finance advisor everything was done comfortably in the main space. Mustafa, and the manager was very clear, and detailed in explaining everything.
I came in dreading another vulture infested dealership to deal with and ready to walk out at the smallest of uncomfortable situation I felt I was going to deal with. That never happened.
If you want a no pressure extremely friendly, and honest salesman look no further Mustafa at Toyota of Seattle.

Summary: Hands-​down the most DISHONEST & NEGLIGENT service department I’ve ever dealt with!
Story: I took my 2011 Tundra in last week for a routine oil change & warranty work. The service writer I dealt with was «BJ» (short for Benjamin).
My TPMS (tire pressure) dash light had recently started flashing after ignition. Not really a big deal — I typically check my tire pressure with a hand gauge anyways. I borrowed a friend’s TPMS scanner and confirmed there was a simple communication error between my truck’s ECU & one my rear sensors. The cause of this could be a couple things: 1) a dead battery on one of my TPMS sensors (it happens; these things typically last 4 – 7 years) or, 2) one of the sensors stop registering with the ECU (it happens; modern car electronics are sensitive to voltage fluctuations, RF interference, etc.)
Regardless of the issue, it is clearly covered under warranty (I bought the 7-​year 100K bumper-​to-​bumper «Platinum» warranty with my truck new).
Instead of simply re-​programming the dead TPMS sensor (scan ID # off sensor, plug in Techstream cable, input ID # … a 10-​minute job at most), the idiots at Toyota of Seattle made the following claims:
1) Your sensors failed because of your wheels (I have Toyota TRD forged wheels which came OEM)
2) Your sensors failed because you bought «aftermarket» tires (nevermind the fact that these were OEM-​spec tires purchased/​installed at a Toyota dealership and my vehicle history clearly shows this!)
But perhaps the most egregious of all was that they wanted to charge me $ 135 just to «diagnose» the issue — and then call the «Toyota warranty department» (which, according to BJ doesn’t «open until 10pm PST»). I was confident that they would approve my warranty claim (and thus Toyota would pay for the repair) so I said «Go ahead».
I get a call later in the day informing me «We denied your warranty repair because your wheel has an ‘aftermarket’ TPMS sensor». THIS WAS A DOWNRIGHT LIE.
Additionally, they wanted to CHARGE ME MORE MONEY to «attempt to program» the failed sensor, and if that didn’t work, then they would CHARGE ME MORE MONEY to «replace with a Toyota TPMS sensor and attempt to re-​program» the system. I smelled BS, so I immediately told them to stop jerking me around and that’d I’d come pick up my truck.
When I arrived, I requested they show me visual proof that I had an ‘aftermarket’ sensor in my wheel and of course, the service writer flat-​out said «No.» He said I was still responsible for the $ 135 «diagnostic fee» (total BS), but since I could prove no wrong-​doing, I paid & went home.
When I got home, I noticed two major glaring issues with my truck:
1) They used NON-​Toyota-​brand 5W-​20 oil in my truck. The service manual for the 5.7L Tundra specifically requires synthetic 0W-​20 oil. Hell, it’s clearly printed on the oil cap for Christ’s sake! I found this especially ironic considering they claimed I had a non-​OEM tire sensor.
2) One of center caps for my $ 1500+ set of TRD forged wheels WAS MISSING (WTF how does this even happen? TRD wheels are hub-​centric; why would you remove the center cap?!)
I immediately drove back & confronted the service writer. Thankfully (for the dealership), they found my center cap (because I would’ve made them buy me a new TRD forged wheel…) and I demanded they refund me the BS $ 135 «diagnostic fee» which I should’ve never been charged to begin with.
The day after, I took my truck to a different Toyota dealership and explained to them the crap Toyota of Seattle tried to pull on me. We agreed it was ridiculous, so here’s what we did 1) break the bead on all 4 of my tires to verify that all 4 of them had Toyota OEM TPMS sensors (they were; and I have pictures to prove it!) and 2) re-​program the sensor with the communication error (this took 5 minutes). THIS COST ME $ 0 (which it should have to begin with!)
Tl;dr Toyota of Seattle tried to charge me $ 135 to listen to their blatant lies, and then lost (or tried to steal?) a piece of my expensive TRD forged wheels. They also don’t know how an oil change works. Don’t bring your car here, ever.

A warm and heartfelt recommendation to Toyota of Seattle, especially to Leslie and Shawndee for giving me five-​star customer service all the way from San Francisco!
Aside from the state of the art facility, Toyota of Seattle has seriously went above and beyond my expectations.