Mercedes-Benz of Seattle

I am very displeased with this dealership to say the least. I felt high pressured and the very next day when I went to settle everything with finance; I decided I wanted out of the deal because the finance guy lied and I no longer felt good about the deal. They told me I couldn’t cancel and I had no «cooling off period». It had only been 24 hours!!!
I accepted it and drove away because I thought I was being unreasonable. One week later, I still feel unhappy with the car and the entire deal; I went back and asked to cancel. I wanted my car back and my money. They said no. I then asked if I could at least get into something else and if they would just take back the car at what I payed; putting me in something I liked better because I overall don’t like the car and the way it drives. They told me they would only give me wholesale price, therefore I would be upside down 8gs!!! Only week after purchase!!! So unhappy!!! Bad business!!! Never thought in a million years that this would happen at Mercedes Benz of Seattle!!! Wow!!! l

I purchased a used 2004 Lexus RX330 from this dealership Saturday. The entire process was a total pleasure. Want to give particular kudos to my salesperson, John Cresido.
This car was only something you could find at a dealership. One-​owner, complete service records, traded in on a new Mercedes. It drives like the day it first came off the lot. I asked if they were firm on the price, he said let me check. Got a $ 500 discount. On a $ 12,000 car, not bad.
I was treated as if I were buying a $ 100,000 new car. Because I live downtown, I had switched to zipcars, but now that I’m moving to Bellingham, needed a car but no current insurance. They called and helped me get my old Geico policy reinstated, but Geico couldn’t do it same day. So they drove me downtown so I could put it in the garage until next day!
This is an incredibly professional dealership. My personal recommendation is to deal only with the best, and they are.

I don’t even want to give one star.
So John Creseto was my dealer who did pretend to help me. For the first day they really push me to pay 1000 $ deposit (really? In mercedes dealership. Yes! They desperated) and after then every time I contact John, he said «I am with my customer» ok. Then me? I am one of your customers too! I remember Andrew (John indicated him as his boss but both of them were pretty the same position) asked me «are you married? How old are you? You don’t even look like you have a driver license». You know what? You guys are the worst dealership ever. My parents own their mercedes last 20 years so I followed them to go several Mercedes-​Benz dealershop. I have never ever seen those low quality people who work there.
Listen, if you want to sell mercedes car you better learn the basic, entry level of customer service skills.
Otherwise you won’t survive and you might lose your job. You guys probably know who I am. I am glad if you do and you guys are the worst ever

Won’t be back. Will go to Tacoma from now on. I purchased two cars from this dealership when they were Phil Smart. No issues whatsoever, excellent service with Phil Smart.
In my opinion, since this new owner has taken over, this dealership has gone south. I purchased a new vehicle last month, and after leaving a negative review for poor delivery of my vehicle, they called and threatened to rescind the offer after papers had been signed. Because ‘your deal isn’t a money deal for us, it’s a volume deal.’ So, I took down my original review, as ‘social media reviews are really important to us, and we take one each very seriously.’ Both of those statements said by the Internet Manager, who said he was acting on behalf of the general manager. All they had to do was offer me something for the time misquoted, but they didn’t even try to do that and were flat out rude.
On a sidenote, Mercedes made a great vehicle, I am loving my new GLA. Just go somewhere else to spend your money.
So here it is. My one-​star review in all its glory.

I have purchased two cars from Alan Kieth in the last year and have no complaints. He helped me with a trade in and he also was willing to drop by my office to sign papers on a day I couldn’t get away from work. He was informative about the cars, had good advice and wasn’t at all pushy. Hope Alan is still working here when we are ready to buy new cars again!

I had the WORST experience with Emi Balan. I stopped by after work to shop for cars. Emi was definitely the WORST car dealer I have ever experienced. I wanted detailed pricing options for CLA, C class, and GLA and he was not willing to give price information «unless I am dedicated to buy a car.» Pricing must be one of key metrics to purchase a car in my opinion and I wasted my time stopping by because he asked me to go to their website to checkout how the leasing option or the buying option will look. He was NOT professional and did not know how to treat his customer. I asked for his business card and he gave me his colleague’s.
I went home and complained using their live chat, asking for a return call from the dealer explaining the situation. However, I did not hear from their sales team since then. If you are looking for a professional sales team with Mercedes Benz quality team, this is definitely NOT the place to go to.

After every visit, I’m always pleased with the great customer service they serve me, and my car. I feel that they truly go above and beyond for me, which is wonderful. But after this evening phone call after the 5^th attempt, I had no more patience. I had to write about the service I received over the phone. Actually, I won’t get into details because I’m that upset with just trying to get in contact with a manager regarding a question, just a question? I’ve realized it has always, always been a challenge for me to get in contact over the phone with any manager in service/​warranty dept. I will be taking my question upfront to the Tacoma location instead.

End of discussion this is the utmost in service. I come to Mercedes of Seattle for the one reason of driving the best vehicle for me and getting the best service ever.

I definitely reccomend this place and especially the employee I worked with, He took care of me and fulfilled my requirements with ease! Great overall experience.

The dealership called me, and effectively tried to get me to change my review on Google and Unilocal in exchange for some sort of a «benefit». I asked for 50% off service next time, they offered an «executive car wash» (yeah, I can get a groupon for that for $ 60 or so so not exciting), I refused.
While I understand mistakes like these do happen and the rep may have gotten confused, what I don’t appreciate is how they slapped a BIG estimate at me and were trying to push hard on me to get it done, just because I had a $ 100 coupon from «Mercedes» (not the dealership). You’d expect some dignity for being a Mercedes customer, and this dealership certainly does not live up to Mercedes standards since they just try to rip you off your money.
Glad I called around to get an estimate from other MB dealers in the area and found it better and cheaper in MB Lynnwood, else these guys had me almost ready for a rip off.
My advice to the dealership — your customers deserve better, remember they’re Mercedes Benz customers, so treat them better. Don’t look at them as cash cows that are ready to be milked at all times.

My extended warranty was expiring on myMercedes E350. I called to see if I could get my car inspected prior to the expiration in 5 days or so. I was assuming an inspection fee of $ 150 or so, similar to a buyers inspection. I was told the inspection could be done at no charge. They got my car into service within 30 minutes of my call and told me the inspection would take 1.5 hours. 45 minutes later, Bill had a list of items that could be done under my warranty. As always, they shuttled me to my office in Bellevue and later that afternoon put me into a loaner. When I requested something a bit bigger, Bill met my request on that as well.
Most dealerships have a whole new crew of staff every time you’re in for service. Somehow, there staff stays very consistent. Everyone is so helpful from the Porters, Service Writers, etc.
Bottom line, I don’t see how I could ever buy a car other than a Mercedes from here on out. The level of service is just too spectacular at Mercedes of Seattle to give up. JOB WELL DONE!

I recently purchased a Certified Pre-​Owned vehicle from MB of Seattle and couldn’t be happier with my experience. The entire staff was helpful and friendly, particularly Cole Gorman who assisted me with my purchase. He was very responsive, respectful, knowledgeable and professional. I went to several other dealerships in my search and walked away from most of them dreading the next. It says a lot when a sales team can make you feel like they truly care about what is best for their client.

I can’t state or make comment for Sales because they were great but the service dept is pretty terrible. Not only do they not have loaners if you didn’t buy the car from them which I was patient and waited on my car the few times I brought it in. They did an install on my Thermostat last trip which ended up in a pulley squeak, a bolt left under the hood and not sure where it needed to go back into but couldn’t find where, and the front Y plastic piece was cracked up front. Sadly I was in a rush to get home being stuck for 2 hours waiting for it to be done I didn’t look under the hood I guess I just took it in good faith everything would of
been done correctly paying $ 800 for it to be installed. I called Bill Bellecourt not only to talk about the problem that occurred but that I had another issue with my vehicle and left a detailed voicemail. I didn’t even get the courtesy of getting a call back and still havent Dissapointed and flustered I won’t be buying another Mercedes in general again two dealerships this one and Mercedes of Bellevue have broke or misdiagnosed my car costing me hundreds of dollars. Unexcusable and ive been extremely kind and was trying to chat to my advisor personally rather then have to post something like this but my patience has worn thin.
Was called by the dealership promptly after this trying to make it right. I do give them credit for that.

All i can say is they really try to get you for as much as possible. Don’t get me wrong, I get that owning a Mercedes is expensive but I kept getting the feeling that they not only wanted to nickel and dime me but that since I wasn’t driving a brand new Benz I almost wasn’t good enough. I’m not going to go into the whole experience because I’m limited on characters Unilocal but lets say that my experience was less then favorable. To be honest I probably will never come back unless my car dies right in front and even then I might just push it somewhere else. Just a tip, because you work in a high end dealership doesn’t mean you’re on a high end level. More and more this is becoming the case with employees like at MB of Seattle. LOL, silly rabbits ;)

Stopped by Mercedes of Seattle yesterday because we are currently in the market for a new car, was greeted and assisted by John (his desk was the one to the left right when you walk in). Since we are still trying to private sell our car before getting a new one, we made it clear that right now we are still shopping around and considering our options. That did not change John’s enthusiasm and attitude towards us. He was easy to talk to, friendly yet still kept it professional. He let us test drive the 2015 C-​300, explained everything we needed to know about the car, answered all of our questions thoroughly and was very patient to us.
At the end, a manager came by (I believed he was the Sale Manager) and introduced himself to us, and assured us that they would love to do business with us and if there is anything he could do to make us happy, we could let him know.
I have to say this is not the first place we went to look for a car since we have a few different options in mind. But it is the place with the BEST customer service so far. Lets be real, we all will shop around and take some time to buy a car, since it is a big purchase and you will be stuck with it for awhile. And being that we were provided very poor customer service at their competitor (Lexus of Bellevue, please see my review on their page for more details), we left Mercedes very happy with the information we got and definitely will come back here after we successfully private sell our lexus gs430.

My wife and I bought our first preowned car from MB Seattle. First off, this place has a great selection of used vehicles and has new cars coming in frequently. It’s at a good location (close from Seattle downtown and near two crossing highways 5 and 90), which I assume helps with both their preowned inventory intake and visitor traffic.
The sales consultant we worked with was Gokhan Kartal. He was very knowledgeable about the cars in their inventory as well as those about to come in. He helped us compare our options in detail and made it easier for us to decide. All in all, we had a great car-​buying experience here and ended up with a fantastic car with low mileage that fit nicely within our budget. For anyone looking for a Mercedes in the Seattle area, I would certainly recommend checking out this place.

Just moved to Seattle. Requesting a Service A.
Price: 20% over that of MB Bellevue quote
Loaner car: «I’m sorry. We don’t provide loaners here if you didn’t buy your car from us. You can wait for the car.»
Needless to say, I called back MB Bellevue, got a hold from a friendly Service advisor (after waiting for a bit), got a cheaper service quote, and was given a loaner with No questions asked.
Lesson: Shop around.

The sales dept is wonderful. I can’t say enough good things about them.
The service dept… That’s a whole other story. After purchasing my 2015 I had to bring it in for an air conditioning problem. It wasn’t a big deal so I didn’t think.
They had it for a day and said there was a bulletin they needed to complete and it would take a day or so. But in the meantime I could have my car while they order parts.
They call back a week and a half later saying everything is in and ready to go. I told them there was also a sensor problem in the rear bumper. They said they would fix it and it wouldn’t be a big deal. I dropped my car off on Tuesday morning and got a loaner.
It’s now Thursday afternoon and they call… Sorry the tools to do the job aren’t here. We still need to wait on them. There was a communication error between our parts and service. Mind you, my cars been sitting there for 3 WHOLE DAYS with me assuming it’s being worked on. Meanwhile they did ZERO. They didn’t even fix the small sensor in the bumper because they «wanted to do it all at once…»
It’s a joke. Go to Barrier. They’re way more profession and communicative to the customer.
So anyway, my air conditioning is still messed up and the sensor in the bumper… Yup, still broken. Stay away from their service dept!!!

As a smart owner going to a Benz dealer, I am not adverse to spending a little more than the local garage for service to have an authorized dealership deal with my car. That said, they did nothing to make me want to come back. Aftermarket HID headlamps installed on the floor model of my smart from San Francisco smart center were totally neglected. It’s as if they didn’t even try to track them down locally. Additionally $ 1000 to replace 4 tires on a car with less than 40,000 miles, and while close to the wear bars, we were not into them, was a bit much. Finally, yes, I passingly mentioned oil change as I thought that was what the car was indicating, but reading the bill, it seems like it wasn’t necessary (flagged as customer requested, not scheduled), the service rep didn’t say anything about that.
It was a hassle to get to SODO to drop off the car. And the courtesy driver all but dismissed me as he hobnobbed with one of the regulars.
There was nothing beyond an «ok» job on what was actually done, but they did NOTHING to make me want to make the effort to come back.

Phil Smart they are no longer! Gone is the superb customer service & decency. It has been replaced by typical car dealer huckster antics & flat out rudeness.
I have had 2 dealing with them in the last month. The 1^st was when I was looking to buy my R-​Class. We called up & asked if there were any in the lot. When we arrived, the vehicle was nowhere to be found. They had several other suggestion though for other vehicles. After explaining that we were only interested in the R the quickly scuttled us out the door.
After purchasing an R-​Class from I Tech Motors in Tacoma we came in for an oil change & check-​up. We were promptly greeted by a very attractive young woman who disappeared to find a service associate. Neither returned & we left after 15 minutes.
It’s just a shame that what was once such an integrity filled organization has deteriorated into just another shitty jip joint!

Great staff, clean, and professional.
Simply put. Worked with Alan Keith who was great throughout the whole process. He helped us find a car that wasn’t even fully listed on their site yet because they just got it in and kept us in the loop throughout the whole process.
Met us out of town to sign papers after work and made it very easy.
Would definitely recommend for both new and used cars if you’re looking for great service and easy transaction!

Just after the holidays I purchased a pre-​owned VW Jetta from this dealership.
The sales associate was friendly on the phone and in person. They always give you that rushed feeling, like «the car could be bought at any moment!». But who really comes to a Mercedes dealership for an old VW?
One tip: DON’T LET THEM TAKE THE KEYS TO YOUR TRADE IN. I was ready to walk away from their paltry negotiation and asked for my keys only to have the salesman «go get them» and come back with with an almost decent offer. We finally accepted it because I wasn’t ready to play the waiting game at every dealership I needed to test drive at.
The whole buying process took 3hrs :/​
The car drove fine for a whole day and a half only for me to wake up on day 3 and find a dead battery. After having AAA visit me 2 times I took the car right back to the dealership and demanded a new battery. They reimbursed me for a new one and I was on my way home.
Overall the process was pretty painless. Just listen to what they say very carefully during test drives and negotiating.
Also, (not relevant to me, BUT) Microsoft employees get a discount when buying a NEW Mercedes there.