The UPS Store

I came here to ship a few Christmas gifts after discovering that the post office in cap hill was permanently closed. I’ve never been a big fan of paying $ 10 – 15 over what USPS charges, but hey, if it gets you better service, why not?
Unfortunately, these employees are grumpier than post office workers, in addition to being sarcastic and condescending. I’ll be trying a FedEx loation next time I can’t make it to the post office because UPS is definitely not an improvement.
Also, watch out– they’re VERY aware of when Christmas is and even though it’s nearly two weeks away, they’ll try to squeeze extra money out of you to ensure your gifts arrive on time. Avoid!

This is the closest UPS store to me. I’m here every time I need to return an Amazon package, or pick up something that was on hold for me. Service has always been prompt and helpful – definitely much more so than at the location further down Broadway.

UPS has always gotten my packages to me as projected. Major thanks to the man whose route includes Pike/​Pine area on 14^th Ave… he helped get me in touch with the right person to contact when I had lost some shoes in transit from the East Coast. I’ve also received packages as late as 9PM — I really appreciate your service!

I went in here to mail a couple of packages to my brothers. When you do a chore like this, you want it to be fast and they were. More expensive than post office, but as much quicker. It would be nice if they showed all of the delivery choices with prices, but I will be back here again.

Extremely easy to drop off at this location and helpful with all shipping type questions.

I don’t understand why this UPS Store has received so many poor ratings. I came in near the end of the day looking for the perfect box in which to ship a gift. The manager was extremely helpful, showing me different boxes and even customizing the boxes to make sure that I was satisfied. Great service and helpful employees!

I bought items from an auction house and this UPS store is their shipper. I asked them twice to give me a bid before they ship my two posters and they just went ahead and shipped them and charged my credit card. They charged 150 dollars because they used an oversized custom box instead of a tube. They are a shipping company and they don’t have large tubes? They also didn’t roll the two linen-​backed posters together as anyone else would in order to decrease the needed size of the package. Don’t trust them!

I’ve been to this store on a few occasions. Many times there is a large line and only one employee in the entire place. Today he apparently decided to close over 10 minutes early. I saw him through the locked doors, but he wouldn’t let me in. Now my packages will be arriving late and I have to go all the way back to the store tomorrow.

Absolutely horrible customer service. Went in to print a shipping label and clocked off the computer after 56 seconds of use. Afterwards I saw that it was logged in for 9 minutes. I was told that means i had 9 minutes left and that I was wrong. Fine, Im wrong all the time and I apologized to the gentleman since it seemed to really grind this guys gears. Lo and behold my card is charged for $ 10!!! As a person in the customer service industry I was always told the customer is always right until proven otherwise. So instead of instantly getting frustrated with a dumb customer, perhaps try and figure out the problem with their help and maybe/​possibly find a mutual solution. This man had no interest in helping me, just making his day less stressful. Pitiful, pitiful customer service.

I have used this store several times never having a noteworthy experience until today. And today barely qualifies. Today I had the displeasure of Naresh* behind the counter. He was immediately argumentative, rude and money grubbing. «I’m charging you a dollar for that, we don’t make any money on that.» He said to the woman in front of me for I don’t know what.
I was charged for computer time even though I used my phone instead of their computer. I learned later that he is the owner. Ugh. Of course he is. His employees have no respect for him, that’s pretty clear. Their expressions, visible frustration and rolling of the eyes says it all. I don’t blame them. He yells and condescends at every turn. And I was only here for a short time.
*Tip: Customer service/​managing people may not be the right job for you.

This has great customer service the employees are very helpful and nice. If you need printing jobs or are sending packages I recommend them over FedEx down the street where the employees are the complete opposite. I only wish they were open latter.

I went in here to get an item boxed up for shipping. I was quoted $ 30 just to pack everything into a box. Although this seemed excessive to me, I really needed to get this shipped off, so I told the employee to go ahead. She then informed me that she was too busy to do it right now and that I would need to come back later. The store was completely empty and it was Monday morning at 9:30am. Isn’t packing and shipping things why people come to the UPS Store? Went down the street to Fedex Office where they packed everything up with a smile for $ 15 after only a short wait in line.

I’ve been here three times and have been treated poorly on each occasion. Rude, condescending and all the employees that have «helped» me have acted as if I was a nuisance, not a customer.
Too bad.

Never thought I’d be writing a review for UPS but I am so impressed with the customer service I get from the three guys that work here that I had to. I frequent this location for all my shipping needs and am always blown away by how friendly, courteous and helpful these guys are. Their work ethic should truly be commended.

Just had a pretty unacceptable visit to this store. First I learned that my corporate account number was not allowed to be used at the branch because it’s not a «real UPS» store, so I had to pay with my card. Why else have an account? Also the guy with the dreadlocks and gaping ears was completely arrogant to the young guy (who I assumed to be new or a trainee) yelling at him about using the scale correctly and keeping a certain amount of pens behind the counter. I felt embarrassed for the kid. As for my reason for the visit, I got it shipped out, but not without leaving with my blood pressure through the roof. I won’t be returning there.

I’m a new customer of this place, and as long as I keep receiving the excellent customer service I received yesterday, I will continue to be a customer. I had initially gone down the street to the UPS Store further south on Broadway, and received horrible customer service. The manager there never cracked a smile, didn’t seem at all interested in helping me, and his employee there seemed scared of him.
When they couldn’t address my needs there, I went to this location at 505 Broadway E. John, the manager, greeted me with a smile and seemed genuinely interested in helping me. I was depositing a check to USAA there — it’s awesome that they provide that service, by the way. Anyway, the check had been printed slightly off from the margins, and John went out of his way to trim the check for me so the scanner would take it. Honestly I had expected to have been sent on my way with a ‘sorry, the scanner won’t accept it’ line. I was so impressed that he took the time to fix the problem and get my check deposited — when it’s not even a core service of the UPS Store!
I think sometimes we value price and convenience over customer service. But I think that customer service should be rewarded too. Not only did John provide some of the best customer service I have experienced in a long time, but the staff member helping another customer in the store was also extremely friendly and seemed to be doing more than expected to help the customer. This location is not the closest to where I live, but I will definitely be going back when I have shipping or printing needs.

I’ve had a mailbox here for over year now and for an apartment dweller that unfortunately has been swindled by my fellow neighbors INSIDE my own building, this place is heaven.
Yeah, it costs a couple bucks more per month than a PO Box (like $ 3 more), but guess what:
1) Validated Parking for 30 minutes in a parking that’s way friendlier than the QFC fustercluck one next door. Plenty of time to grab my mail, run across the street to pickup my shoes at Broadway Shoe Repair (also great shop) or run into QFC to grab a few things. USPS on Broadway has no parking, which I have to pay for, so I’m probably actually saving money.
2) Employees are friendly, competent, and remember your name. All great guys that get my packages before I even make it to the counter half the time. I have had 1 problem with any of my packages in the past year, and I’m a hardcore internet shopper. Matt went out of his way to try to track it down for me (a USPS package), with no avail. Turns out, USPS failboated the package, as usual.
3) You get email notifications for a) when your package has been received b) when your mailbox renewal is coming due c) receipt of my mailbox renewal. This might seem small to you, but as someone who works daily thinking about user experience, this is amazeballs. I mean, I’m pretty much stopped stalking my shipments after I get a shipment notification and date because I know the store will ping me when they get it. That’s a big deal.

I’ve been to the store twice in the past year. The first time was to ship a midsized package. I had already gotten a quote on-​line based on the shipping location, size and weight, but the guy behind the counter, who never smiled or even said hello after I greeted him, rang me up for a price almost double what I had expected, and simply handed me my receipt. I was stupid for not asking how much first, but I was in a huge hurry and thought I already knew how much it was going to cost.
I stopped in a few months later, this time only to buy a box… $ 4.50 for a 14″ square that I might have found behind a grocery store for free. The guy I dealt with at the counter this time was very nice, but Mr. Personality was there again, and in keeping with his previous disposition, never removed the scowl from his face.
I realize that businesses exist to make money, but it is very short-​term minded to rip people off, just because you can at that moment, and then treat them like crap while you do it. Most people work to make a living, and I can’t expect people to be bubbly all the time, but whatever you do, your job doesn’t need to define WHO you are and HOW you behave. Simple common courtesy under any circumstance is a reasonable expectation.
Two times was enough to give the place a second chance. I’m not going for a third.

They actually charge to tape a small box when you are already paying them to ship it. Tacky!!!

!!! When reading the reviews for this UPS Store location, keep in mind that there is another store with quite the crappy reputation just south on Broadway. I made the mistake of posting an erroneous, one-​star review for this store — this is the one on the north end of Broadway near Phở Cyclo and the large QFC, Gold’s Gym, etc. THIS is the store I go to even though the other location is much closer to my house; the employees are always very, very helpful, friendly, and efficient. Give these guys a chance and try to keep in mind that the reviews here may reflect on the 1425 Broadway UPS Store (more south, by Pike).
And just to note — the owner very gently brought this to my attention and his tone was very respectful, gaining him a loyal customer as long as I live on Capitol Hill.