The Ok Hotel Apartments

This place is beyond saving.
Absolutely appalling management and customer service. Major, major red flags as I was researching this place on behalf of my brother, who was planning to move cross-​country to live in Seattle. Let’s start from the beginning:
1) The management/​workers do not answer the phones. In fact, my family discovered these unprofessional workers actually screen calls — they don’t answer from folks who are trying to get a problem solved. They didn’t answer my brother’s phone number, but they answered from my dad’s, minutes later, on one occasion, as we were trying to finalize paperwork. Do they not want people moving in to their open units? Answer the damn phone and figure out the answers to our very simple questions about how to live here!
2) I took off work early to come and tour one of the apartments. The two women working in the leasing office looked at me with such surprise, it was as if they had never seen a non meth-​head customer before, which I suppose isn’t a stretch. They were generally unhelpful, apparently one was ‘just filling in for someone who’s out of town’ and the other one was new (black lady, blonde hair) and repeatedly told me «I don’t know how to answer that,» period. End of conversation and no recommendations on how to get an answer to my various potential new tenant. On top of that, I arrived at 4:40 pm. They close at 5. The heavier set woman who was apparently in charge said they stop showing apartments at 5 pm, and they weren’t able to show me an apartment because it was too close to 5 pm. 20 minutes til is too close? Was it that much work to pick yourself up and press the ‘up’ button the elevator?
3) Management gave my brother the runaround for days — again not answering calls, selectively responding to urgent emails with questions, remaining completely rigid on their questionable schedules, and offering the least amount of effort/​assistance possible. Their workers either had no idea what to do and were trying to had that fact by forcing us to play phone tag, or they were purposefully negligent/​combative. Either way, horrible, horrible service.
4) This complex gave my brother and his girlfriend bed bugs, and they tried to pin it on him and charge him for fumigation! This happened AFTER they discovered bed bugs in several other units in the building prior. Yet somehow, they tried to make my brother a scapegoat.
5) This place stinks. Badly. Constant tobacco and weed smells, from every area of the complex. To make matters worse on this point, they keep the heat blasted non-​stop, so it feels like you’re living in the Marlboro man’s lung.
6) This place is extremely noisy, as it’s right by the viaduct.
7) Management has sent threatening emails and refuses to acknowledge my brother’s intent to break lease and vacate. They STILL have not provided him with a working lease, though he’s lived in the complex for a month.
My brother was desperate for some place cheap, available and downtown. That’s why this place was chosen. If you have the means, please NEVER live here, don’t bother trying to talk to management. If you do, please make sure to give yourself at least an hour before closing, as apparently that’s how long it takes to walk someone through a 450 square foot 1 bedroom these days.

One more thing from the lovely managers at this horrible place. Four years (4 !!) after moving out we got a letter from this property informing us they sent a bill to collections. They are charging us with damages to the property! 4 years after we moved out! They refuse to give us a copy of our rental file or any receipts of the charges or proof.