The Ballard Landmark a GenCare Community

My experience working with Mindy and Ann at Landmark Ballard has been very professional and positive. They both worked tirelessly to answer all of my questions and I am impressed with the building and how fresh the air smells in the hallways.

One of the worst Assisted Living facilities in Seattle! Management is POORLY managed, they start charging the parking, food are awful, coffee in the lobby taste like dog urinal!!!, when you call to report any maintenance issue, help is coming after 24 hour. I am not putting my parents in this shitty hole!

Been to many such places in area, this is high quality! Fresh fruits & vegs daily, cooked just as you ask. Servers & cook deliver healthy choices to please. I heard complaints about the daily special, if you don’t like it, just order something else from menu! Bistro large & well stocked with hot coffee, tea, pastries. A-​1 gym with great trainer. POOL, live music every Monday. Lively residents, caring staff. I need the assisted care & the price is beyond fair. Mgr has gone above & beyond to fix any issues I had upon moving in. Clean, homey, safe, and a neighborhood PACKED with shops, cafes, grocery, drug store that delivers, parks, medical offices & fire station just blks away. LOVE IT

I helped my mother move my grandparents into Landmark and in the process, visited several communities in the north Seattle area with her. Before this, we had been in a facility that was negligent to both of my grandparents’ needs so safety, attentiveness, and care for their general wellbeing were certainly at the top of our list. A close second, was that there were enough opportunities for interaction and socialization to keep them happy and active.
Ballard Landmark checked all of these boxes for us.
Not only does Landmark have a great location, but as soon as you walk through the doors you can feel the energy of the seniors whether they’re sitting down to lunch, reading the paper by the fire, having a glass of wine, or heading to the movie theater. That was our first impression.
Next, we met with the Facility Director and the Nursing Director to talk about their assisted living provisions and were very satisfied with what we heard. My grandparents have now been at Landmark for almost a year and I can say that their assisted living promises have certainly lived up to their guarantee (I won’t go into details as every resident’s needs are different) and best of all, their nurses care about their residents! I know this may sound like a simple thing but given our experience with caregivers and facilities in the past, this is not that common and to truly find a nursing staff that cares about your elderly loved ones will give a peace of mind knowing they’re in good hands.
As a bonus — they take the time to text my mother in between visits to let her know how her parents are doing which makes it much easier on her!
As for the activities, Landmark offers house happy hours twice a week, errand and grocery runs, doctor transports, special events around holidays (or the Super Bowl :)), and more. Plenty of opportunity for my grandparents to get out and get active and honestly something we can all do as a family that is within their comfort zone.
This is a great place, I encourage you to check it out!

When my mother moved in 4 years ago the management team on staff was wonderful. The GM outgoing & friendly with the residents and the woman at the front desk was professional, knowledgeable & extremely helpful. The food was delicious and our family enjoyed attending the functions and meals. Sadly they are all gone and several other managers have come & gone. The food is sometimes in inedible for the residents. Obviously GenCare has made financial cutbacks from employees that constantly turnover to ‘FoodServices’ trucks that deliver prepared processed foods. Do not believe that this is an organic fresh food facility unless you believe canned fruit & canned soups fall into that category. The facility is clean although there are many residents that are not and pets that do their business in the hallways. Overall the rates have gone up and the quality has gone way down!

This is billed as a high-​end retirement and assisted living community. Don’t be fooled. The ownership — likely crippled by economic conditions — has ratcheted back services to the bare minimum. With some notable exceptions, the staff is surly and disinterested. The onsite management is even worse. The management ignores residents when they try to address concerns including bad food and cleanliness issues.
I would look hard and ask a lot of questions before moving here, or moving a loved-​one in.

Advertised for independent and assisted living services. Facility is not really equipped for assisted living. The facility will complete an assessment for assisted living clients and accept the client after a $ 3,500 community fee. However, assisted living staff doesn’t provide consistent services. The company will bill you for services that they can’t perform when the assisted living client doesn’t cooperate with staff. Staff just goes away and doesn’t try to redirect or engage the assisted living client with creative solutions.
Staff, including the Executive Director, Nursing Director, and Maintenance Direct has been replaced several times in the two years that the facility has been open. If the assisted living client has to relocate to a facility that will provide proper care, this company will not refund any of the $ 3,500 community fee.
The building and the apartments are quite nice and the location is great for Ballard activities; however, I would only recommend this facility for an independent living client. A modern building is not a substitute for quality care that treats assisted living clients with dignity, respect, and consistent care.