T-Mobile

I’m really happy that we have a corporate store in the neighborhood with the most laid back and helpful team you could ask for. After a very frustrating experience at another local store I showed up here and very frankly said please only put me with someone who has the time to take with me and answer a ton of questions. The directed me to Melanie and she made all the difference in a good night vs the nervous breakdown that I felt was coming caused by the other store. She very calmly broke everything down for me, gave wonderful suggestions and comforted my shell-​shocked soul!
I highly recommend this location. Be honest with what you need even if it’s just time to look around the store. I think you will be as pleased as I am with their awesome 1:1 service.

I had a much better experience at this T-​Mobile outlet than at the Crossroads branch in Bellevue. I walked in, and was immediately seen by an agent. I mentioned that I wanted to buy an iPhone 6S, and the agent went straight to the store room to grab me the a model with the specs I wanted. She then asked if I wanted to buy it outright or finance it, and when I said I wanted to buy it outright I was not pressured to get on the Jump program or any other financing program unlike my previous interaction with a T-​Mobile representative. Five minutes after walking in, I was on my way home with a brand new phone. This is how all shopping experiences should be – help if you need it, and no pressure if you don’t!

T-​mobile is the worst company ever. I switched from verizon 7 months ago and they said they would pay all the switching fees. It has been 7 months and I had to pay $ 1421 to verizon and t-​mobile keeps losing the paperwork and has not paid a penny of the fees, I have sent them all the paperwork 4x. DO NOT EVER SWITCH TO TMOBILE. Plus there coverage is crap. After many frustrating hours on hold being transferred and hung up on I have given up. I am going to switch carriers and cut my losses at $ 2800. 1421 for verizon cancelation and 1400 for new phones that will be useless.

I recently decided to end my longest and most successful relationship — business or otherwise — and switch my cell phone carrier. I now have a new number, a giant iPhone, and an age-​inappropriate glitter case. While I anticipate a rocky transition as I update my number with various organizations, it’s pleasing to know that friends and fans will have to work extra hard to get ahold of me.
Through the process, the people at the TMobile store were more than competent; they were quick and courteous, which is basically the opposite of the Verizon Bro Dude Store employees. I will definitely go back to the TMobile store soon, to purchase accessories I don’t really need, like maybe some Beats by Dre — the most useless of all accessories.

I’ve _​tried_​to get service at this store on multiple occasions.
In general, you can expect to wait 30 minutes before anyone helps you. It’s never quite clear what order customers are served in, so be patient. Once you wait through that, the staff are … fine, but it’s clear they are tired and would rather be doing something else. The process of setting up a new phone for some reason takes a huge amount of manual effort from them compared to what I’ve seen with other providers.
Don’t come in for service or to return a phone you’ve ordered online: what, you thought that a T-​Mobile store would help you with things you bought from T-​Mobile? Ha!
I’m going back to Verizon.

Had been thinking about switching carriers for whatever reason, went to Sprint a few times and never once was greeted by anyone or put on a list to talk about new phones and plans after waiting for close to 20 minutes. Decided to go into T-​mobile on Broadway as T-​mobile was already my carrier and everything went as smooth as it could have. I was greeted by a friendly guy who set me up with Mitch to take care of me. Mitch took the time to talk through the phones I was considering, gave me a quick run down of the differentiators and helped me pick out phone accessories. The whole visit took less than 20 minutes, which is what I wanted and I got a slick new phone (Samsung Galaxy S6) without any hassle.

An employee at this T-​Mobile store named Bryan is one of the most least helpful people I have ever dealt with. There is a lady there, I am blanking her name, who is super helpful which makes up for the horrible service I have dealt with. He should take tips from her.

I have done my entire family’s phones through this store, including multiple upgrades, the most recent of which was last weekend. I think this is one of the most welcoming and customer-​focused staffs I have seen in a cellphone store. They’re all really friendly, and the service and attention to detail is excellent. I really do recommend this store.

I went to this store on Friday to get my husband a new phone because his battery life is not so great. I was in a little bit of a hurry because I was on my lunch break (which I told the associate) but I was in no way rushing her. I picked out the phone and as we were at the register (before I signed anything) I asked her if I could return it if he did not like it, she said yes in 14 days and then circled where It said 14 days.
Jump to Monday, my husband did not end up liking it, so when I went to return it to a store that was closer to where I live and I was told that there would be a 50 $ restocking fee! What? I was NEVER told that… The perfect time to tell me that would have been when I asked if I could return it… «yes, you can return it within 14 days, BUT there will be a 50 $ restocking fee». Is that so hard?! I think not.
Went back to the Broadway store where an Employee named Osric helped me… or didnt. He told me right off the bat that he would not waive it… didn’t even ask to see my ID to see how long I had been with them (15 years of loyalty should get me a little something I think). After going back and forth to his manager twice, they finally agreed to waive it… but then he proceeded to tell me (In a really snotty voice) that I needed to read what I sign next time, while he waived the paperwork at me !! Um, excuse me?! #1. You don’t talk to customers that way #2 Do you read 5 pages of disclosures when you sign? Probably not. I skimmed over it, but I am not going to sit there and read every single thing. that is what they pay you for, to tell your customers the important details and highlight the paperwork. I work in a bank and this is exactly what I do before some of the more mundane items my customers sign. And for him to talk in the tone that he did was totally unacceptable. I was ready to shut my phone off on the spot. Not thrilled Tmobile… Not thrilled. I have been looking in to other phone providers lately and this may have just pushed me to look a little bit harder.

I came here to upgrade my phone. I worked with Bianca, who was super helpful… No pressure from her to choose a different phone, she didn’t try to get me to buy a bunch of accessories I don’t need. She answered all my questions. I think she may have spent more time with me than with other customers in helping me transfer stuff from my old phone to my new phone. She was very cool about it and wasn’t frustrated with me.
I did have to wait awhile, I guess, before I was helped. Maybe 15 minutes, maximum. There were only 2 clerks there and both were working with other customers. I didn’t mind waiting.