Subway

I enjoy Subway sandwiches. They always have lots of choices on their menu, and you can add different meat, cheeses, veggies and sauces if you like. My husband and I sometimes split a footlong and add a bag of chips and a soda.
I also appreciate that there are many locations of Subway. I have gone on a few road trips when I moved from Portland to Chicago and then to Seattle. I could always count on there being a Subway sooner or later on the open road to grab a quick and satisfying bite to eat.
My favorite thing to order is the 6 inch with chicken, cheese, veggies, mayo, and honey mustard.
I unfortunately had an extremely negative experience at this location in regard to customer service. We have been living in the Green Lake area for about 5 years now, very close to this location. One day we came in to get a footlong sandwich to bring to the lake to eat by the water. There was an older man and a teenager working. We told them we wanted a 5 dollar footlong. The man (who seemed to be the owner) proceeded to make our sandwich. Then after he finished, I asked him to please cut the sandwich in half so that we could share it. He cut the sandwich in half and wrapped them. Then when he got to the register, he said since he cut it in half then the deal no longer applies, so he was going to charge us for two six-​inch sandwiches. I replied that this doesn’t make sense, since we ordered the 5 dollar footlong and all he did was cut it for us. But he was like no, this is two 6-​inch sandwiches. So he proceeded to charge us for a higher price. We felt like we were being cheated and ripped off just for asking him to split the food for us, and he was not willing to address our concerns. So I apologized, and said in that case we are not willing to make this purchase. We walked out of the Subway with no food.
Then, to make things worse, the man goes into an angry rage and chases after us with a broomstick swearing at us! «You ****** ***** get back here!» OMG!!! I was horribly shocked at this treatment. The whole time the other kid who was working stood there in the Subway looking extremely uncomfortable, but didn’t say a word in fear to upset his boss. I was really sad because I hungry and wanted my sandwich, but did not feel it was right for him to force us to pay more. I can’t believe he came chasing after us swearing. Unbelievable. So unprofessional and abusive to customers. We are never coming back to this Subway again.

Not quite sure I could give this place even one star; I walked out AS he was making my sandwich because of the unbelievably bad customer service!
I ordered a vegetarian sandwich, with all of the veggies, but no cheese. He didn’t put enough lettuce or vegetables to cover the bread to begin with. Then, when I asked for more olives (I had to count out in front of him the amount of olives he’d put on my sandwich – 6 PIECES of olive) he refused. He pulled out his instruction card for me and showed me the exact amount: 3 olives per sandwich (but the instruction card had WHOLE olives… wouldn’t that mean that if you were to put the olive pieces together, I should’ve gotten the equivalent of 6 whole olives on my sandwich?).
Really the issue isn’t the olives. Just put a few more freaking olives on my sandwich… call it cheese replacement. World knows you’ve skimped me on every other ingredient. It’s about the fact that those olives aren’t worth the amount of sandwiches I WON’T be buying from this Subway from here on out. I live in the neighboring complex and would have loved to make this a regular weekly meal option.
Aside from the situation with the lettuce, olives and the fact that there weren’t enough vegetables on my sandwich to even offset the thickness of the bread, my biggest issue was with his customer service! I can’t believe that at my request to just have as much sandwich substance as a normal sandwich (I don’t eat cheese or meat), he had to bring out his sandwich assembly card to dictate how he would handle me as a customer.
This isn’t the Subway I’m used to. It’s disappointing to not be treated with any sort of decency from the worker here.