Sixt rent a car

I cannot recommend this company to anyone and will never use them again.
I booked a car rental with Sixt on
with a confirmed price of $ 511.68 on 8÷1÷15. I picked up the car after hours of waiting, used it for my trip and returned it. The final bill totaled $ 907.15 on 9÷7÷2015. The car clean and the tank was half full as they required in their policy. Hidden charges like «Customer Facility Charge» ($ 60) and «Concess. Recoup» ($ 68.98) made up the majority of the additional charges. Sixt staff were unhelpful in explaining these charges.
The discrepancy in stated price and final price charged is inexcusable.

STAY AWAY. One of the my top 2 worst rental car experiences EVER. They didn’t have my car when I arrived to even though I made a reservation. They offered another car but I need the Prius because I’m driving 500 miles today. They told me to come back at two and I’m in this huge long line and only one person is working the counter. I tried to pickup my car at 10 AM and now its 2 PM. I’m still waiting in line and I don’t know if they will actually have my car to get to the front of the line. To be continued…

We had booked a car rental for the Memorial Day Weekend through HOTWIRE, which made SIXT the car rental provider for us. The pick-​up was for SEATAC Airport. The thing about SIXT which we weren’t aware of is that they charge you 50 cents a mile if you drive the car outside of the state. Since this was turning up to be an expensive deal for us we had to cancel the reservation at the last moment.
The lady at the SIXT counter suggested us to ask HOTWIRE for a refund. When we called HOTWIRE for a refund we were denied. So we lost close to 700 dollars. If you are planning to drive the car outside the state from where you are renting then please don’t choose SIXT.
Updating my Review after I received the comment from SIXT Customer Care: —
When we were booking the rental car through Hotwire, the territorial restrictions weren’t mentioned and also we aren’t told which Rental service will be selected. So we didn’t choose SIXT as our car rental provider. We were forced to go with SIXT.
My friend has also booked another car rental for a later date for a 1 week road trip through HOTWIRE and SIXT has been chosen again. Now even if he wants to cancel the reservation on HOTWIRE he wouldn’t be given a refund.

I want to return the car and they ask me to park at a near building but it’s full and the man in the garage asked me to park the second garage near this one even though he knew I am going to return the rental car.
Once I parked and went back the Sixt then the lady said No! I have to park the building no matter what’s the reason. It’s unbelievable. Is it only me to face the full parking lot. I have to go back to the garage and drive the car to what they ask me to park no matter it’s full or not. I have to wait until the garage has parking space for me. I can’t understand it. It wasted a lot of time.

I was wary of Sixt because I had never heard of it and my internet research was yielding mixed reviews (which seems to be the case for many rental car companies to be fair). This place was significantly cheaper, however, so I risked it and was very satisfied. I booked online and prepaid, so when I arrived at the counter basically all I had to do was sign and grab the keys. There was zero pressure trying to add on extra coverages or upgrades.
Online my car class was «Toyota RAV4, Volkswagen Tiguan, Hyundai Tucsan or similar» and I received a very clean, new looking Jeep Compass. It did have a moderate scrape on the back bumper, but they were aware of it and it was marked on the contract, so I wasn’t bothered at all.
The return was just as quick and easy. The next day I received the final invoice which showed I had no additional charges. So, yeah, pretty happy I saved money with Sixt and felt I should share my positive experience for any other worriers out there.

I rented a car from this Sixt rental location between May 7^th and 10^th, 2016. I did not have a reservation when I entered the location on a Saturday evening — I was a walk-​in. I was looking to pick up a car, preferably from the city where I was that evening but for my return I would have liked to drop it off at the Seattle airport 4 days later when I would be taking a flight back to Philadelphia. I had made a reservation with another company for $ 60 but that was for their airport location. I was keen on saving time and avoiding the hassle of going to the airport. I therefore inquired at this Sixt location what my rates would be if I would pick up from their city location and return the car at the airport.
The lady at the counter looked through her rates and then quoted me a price of approx. $ 160. Even though the reservation I had at the Seattle airport was a lot cheaper, I decided to go with this price because I would save myself the hassle of going to the airport. However, as she was working her way through the reservation, she kept encountering issues and as she was finishing up, she found that the total would be $ 185.70. However because she had quoted me a price of $ 160 (on the basis of which I had cancelled my airport reservation), she said that she would honor her word and make an adjustment to the price of $ 185.70. Regrettably though that adjustment was never made and I found a charge of $ 185.70 on my card a few days later. I called up the rental location within the same week and the person at the desk said that she would look into the matter but I never received a response from anyone at Sixt nor did I see an adjustment being made.
This is the only occasion that I can remember where the price I agreed to ended up being different from the price I actually paid. Not to mention the fact that the lady at the desk was incredibly slow and took a full 40 minutes to go through this overall process with me. She was also unclear in terms of when the car would need to be physically removed from their location. I would have prefered to pick it up later in the evening say 8 p.m. but because she was unclear with her instructions, I picked it up at 6:45 p.m. and ended up driving around in the city looking for parking before I needed to have. Overall, a pretty lousy experience.

Their space is fantastic, cool, modern, doesn’t look like a standard rental car agency. Unfortunately, that was the best part of the experience. We reserved a specific vehicle for a trip to accommodate the people and cargo that we were traveling with. We showed up in the morning to pick up the car and that was when we found out they didn’t have the car that we reserved and they didn’t contact us to let us know. They had two cars for us to choose from but neither was the car we wanted or in the same price class. It ended up taking over an hour to get through the rental paperwork waiting for the one person that could help us. The manager then stated that she would do something to make up for the inconvenience and the few bucks she took off didn’t really make much of a difference.

This company is misleading. Never do a prepaid rental, you need to be sure if you rent form this company that the site does automatically do a prepaid non refundable rental. In San Francisco it will take you an hour to get your car, have to take a train and a shuttle to a hotel.

Staff (shout out to Terry) were enormously helpful and renting was easy. The car we rented was clean and new, and we had no problem when we got stuck on the Olympic Peninsula and had to return the car late. Only drawback was that editing our online reservation was a pain.

I’ve rented three times from this SIXT location, and I must say, all three experiences were exceptional! Not only I’ve paid very little for the cars I’ve driven (around $ 15/​day), the cars were clean and new (Benz CLA, Audi A4, and Chev Trax). Granted, all of my rental had some sort of special promotions going on, so I guess their regular prices are not so cheap… In terms of customer service, I’ve never experienced any up-​sell moment, and the front desk people were always friendly, attentive, and had always offered me water/​coffee. I should also point out that as much as I enjoyed looking at the tight, leathery, orange outfit these girls had on them, I feel sympathetic toward them as these uniforms just don’t look comfortable to wear all day…

Worse car rental experience I’ve ever had. We booked a copper mini or similar with them. When we got there, they said the only similar car available was a Prius. I’m not sure how a Mini Cooper is similar to Prius? He claimed it’s based on «size». He said we can «upgrade» to Mercedes for additional $ 50/​day. So we booked a European car, you didn’t give us that b/​c it wasn’t «available» and then you ask us too pay additional $ 50/​day for a European brand. All other car rentals were closed on New Year’s Day and they basically milked all the money they could b/​c we had no other choice. NEVER USE THEM.

Car reserved for pick up at 7am. I got there at 9am. Had to wait because only one person was working and there was a long line. 40 minutes later finally get to speak to the agent who says the «car is not ready.» Again, I had reserved a pick up for 7am and I showed up 2 hours late at 9am… how is the car not ready? 10 minutes later the car is finally ready. Pretty frustrating. The car itself was generally fine except the radio station could not be changed from the steering wheel. the buttons were out of whack. When I went to return the car, that was easy, except I went to grab a «free» coffee they offer… thing was the coffee machine was broken.

Highly would NOT recommend this place to rent a car. We had reserved a car two nights prior, then the day we went to pick it up they gave our car away to the guy who went before us (literally in front of us). Had ZERO cars for us to rent, horrible customer service, waited a WHOLE hour to get nothing. Disappointed and unsatisfied with this company and their service. If we have a reservation we would assume to get the car that we RESERVED. So yeah, don’t rent your cars from these guys.

Great Trip and great experience with Sixt.
Pro: At first I was very scared when I read some negative review of this car rental place, but since they are the only location offer AWD Full size SUV at a cheap price. I had to think twice before decided to book a car at this place. When I came in there was no one at the front desk. I started to feel scary. After a minute a lady came out, very friendly and helpful. What amazed me that the car i rent was like new, just 12k miles GMC ACADI, all leather seats and sun roof. When I returned my car, it was a few minutes late, but the young lady told me no problem. 3 hours later, I got the bill in my email with no extra charges.
Cons: The only problem Is they don’t offer free parking for those who rent their cars, but I totally understand that this location is in downtown.
I would definitely recommend this car rental for anyone who is looking for a great car at a lower rate, and the customer service was hassle free.

First off I want to say that I travel ALOT and am in and out of rental cars almost once a week. After realizing that I left my I-​Pad in one of Sixt’s cars out of SEATAC, I called them immediately. Annie in customer service promptly located the car in a remote lot and had someone go out and personally look for it. She called to report that it had been found and today it arrived at my home packed neatly in a Fed Ex box. The chances of recovering I Pads or I-​Phones is extremely low — and this company felt my pain and went over and above to help me locate it. Of equal importance — the car was clean and new and the staff at SEATAC pulled it right up to us and loaded our luggage. Would highly recommend.

What a great service. Yes the guy at the counter sometimes did know the right answer but he sure knew customer service. The water and tea were nice extras. The vehicle was almost perfect other than some old maps from the previous renters under the seats. The rental price was unbeatable. If I need a cat longer than 3 hours I am skipping ZipCar and going with them.

We had a really great experience renting a car with Sixt. The staff was very friendly and helpful. The check in was very quick and staff was available to help answer questions when we picked up the car. Turning the car back in was very easy and we got in and out in a few minutes. We would definitely rent with them again. 9 329 679 194.

This is one of those situations that is mixed bag of pretty terrible and good. A-​ok over all.
I was excited to try this new rental company because of their fleet of cars, and I gotta say, a tip of the promotional cap to the commercials — most marketing doesn’t catch my eye but this was fun.
I booked a car online (easy to do!) and went to to the Rental Car hub at the Seattle Airport. Once I checked in I discovered strike one. Their cars are not on site at the Rental Car building for pick up. I was actually on a time crunch and didn’t allocate ANOTHER trip within my trip to go to an additional offsite location to pick up my car. Bummer.
Strike two was having to hoof it all over the car rental center to find the offsite van transportation bus stop — There is NO signs directing you to it. The directions from the counter were unclear. I literally went from one side to the other, down stairs (following the only signs that say Sixt onsite) to the return section — then the other way up again to the shuttle zone. Once I did find the corner where the van was I was sprinting towards it as another customer climbed into the vehicle.
Strike three was that the driver pulled away from the curb and left despite my waiving arms and run. I waited another 15 minutes on top of the already unplanned delays. If their cars were onsite I would have been on I-​5 with a coffee looking at the Seahawks stadium already.
Once the van came back, It was only a few minutes to the offsite parking lot. Nice Mercedes van — and although I was mad at the driver I held my peace. No reason to make his day a bummer thus far too.
At the rental trailer. Yes, trailer, where Sixt is handling the distribution of vehicles at their offsite lot I encountered Strike four (In this game, there’s more than 3 strikes and your out). The woman who helped with keys was a little bit disorganized as both doors to the trailer were open — some of us walked to the front «counter» others just peaked in the sides. She handed me my key eventually and told me my car was in a numbered space. Well — the trailer itself was in the numbered space I had been assigned so it took a few minutes to find my actual rental car.
Once I did she gave no directions out of the lot, no thank you, no nothing. She just said «There ya go» and walked away. Okay, whatever. At this point I was at least in a very nice new vehicle (it had like, 30 miles on it) and on my way.
The car was really great, clean, had upgrades and it drove great — the mini SUV was a totally deal for the per day price compared to others I priced checked.
I returned the car very easily to the rental car hub (Thank god they at least have a drop off there) and it was very simple, the staff was nice who helped me and with a quick shuttle ride I was in the terminal.
I sent all my notes up to the HQ saying that noting the offsite location when booking plus putting up signage to the shuttle at the hub is SO important to having a good experience with them in Seattle. Maybe they listened, but I didn’t get an email back.
Three stars, A-​ok. I might use them again with my knowledge, and hopefully this review helps others.

A few issues here. They gave me a brand new car. But it still had shipping stickers everwhere. I had to peel off ½ of them myself. Also the car was in «ship mode» which meant the alarm didn’t work, USB didn’t work. And it kept telling me to push a fuse in, which I couldn’t find. They should not rent cars that aren’t prepped. Finally they talked me into prepaying gas which would be charged based on how much it took to fill. Well, I returned it full and they charged me $ 46 for this Sentra. Now I have to call. Staff is friendly and whatnot, but they have major Q&A issues to smooth out.

I agree with a reviewer that you price out one car and then it’s not ready, on purpose. After flying all day and getting there at the time you’re supposed to, the car you reserved should be ready. Period. Instead, they say our car won’t be ready for another 20 to 30 min, but magically one that is more expensive is ready. That sucks. I’m done with this company.

I was very happy with 90% of the service that they provided. The car was a MIni Cooper and nobody showed us the workings of this car. We tried to get other wheels, but did not want to pay more. The desk staffers were all very nice, thanks, Lucas. The pickup and drop off at the airport was different for us but it worked out good.
We were surprised upon leaving the car, the pricing had gone DOWN. I cannot express this enough, yes the prices were less than quoted. You have a winner here.

the staff is friendly and efficient. The most hassle free experience with a rental company.

Update:
I received a call from the branch manager shortly after posting this review and completing a survey online. She was very kind and apologized profusely for the experience I had. She assured me that this experience was an isolated fluke and that they are making every effort to better serve their customers.
She offered a significant discount if I were to give sixt another chance, in Seattle or anywhere else they have branches.
I will give them another shot. I appreciate the gesture on Shelby’s part and respect a manager who takes responsibility for the actions of her team.
*Raised my rating by 1 star for the effort. Will update my review after renting with sixt again.

The only downside to this place was the heavy traffic downtown trying to get to the place to return the car. The garage to return the car is located right across the street from their office on 2^nd Ave between Pike and Pine. During rush hour traffic it can be brutal so give yourself plenty of time to return the car by a certain rush hour time. Other than that, this new car rental place is awesome. They saved my weekend plans when my vehicle broke down and I was having a hard time finding a vehicle because of the US Open golf tournament. Great vehicles and the service was great. Overall loved it! Highly recommend but be ok with big city driving when picking up your car and dropping it off. Seattle can have HORRIBLE traffic but this is not the fault of Sixt.

Excellent customer service — very helpful when we returned late after getting held up at the Canada border. Saved our day! Nice car as well, cheap upgrade and smiles all over! Highly recommended.

Always a pleasure renting a car from Sixt at this branch. The price is very reasonable and service is excellent. A hats off to Terry for his kind help and excellent service. Thumbs up

My earlier review was removed because it covered a different pick-​up and drop-​off location. This review is specifically for our drop-​off at this location.
Totally unscrupulous company and staff, save your money and sanity and rent from somewhere else. The garage in downtown is a little hard to find because the signage is not clear. Essentially you pull into a pay-​garage and there are designated parking spots on the 2^nd floor. When we arrived there were not any «Return» spaces open, so the employee directed us to another spot. We returned the car on time, but to our surprise the car was not checked in until 4 hours later and we were billed for a 2-​day rental as a result. I immediately called Sixt and was told that they had to verify the drop-​off time with the branch manager and that we would receive a response via e-​mail in 24 – 48 hours. We did not receive a response until 4 days later stating that they refuse to correct the charges (all they have to do is check the parking ticket time stamp). Neither the branch manager nor customer service were helpful, if I could give negative stars I would.

Excellent. Great service, fantastic price. Got a Mercedes C class for less than I could’ve got a Focus elsewhere. No problems collecting the car from the garage across the road. Exactly the same as if you was picking up a car at an airport. Pre paid tank of fuel was only $ 44 and no hard sell in other options. Took out the extra roadside cover that was a flat rate and very reasonable.
Because of my experience with Sixt in downtown Seattle they are now my car hire company of choice.
Not sure why people have had issues with this place and posted negative reviews. Don’t be put off. Definite five star

This place TOTALLY STINKS. A tiny bit cheaper, yep! Really crappy policies & service? Absolutely. Didn’t have the car I reserved, over charged for gas compared to the competitors ($ 8/​gallon charge + gas!) & we’re inflexible for a early return (also unlike your competitior’s). My first & definitely my LAST experience with Sixt!
P. S. I complained before I returned & upon return, both staff members said they couldn’t do anything. Again — this place stinks, AVOID AT ALL COST!!!

We had a very nice car, yes!
But the price they advertise is a joke, they charged us for insurance separetly when we got there and they also charged us $ 120 to fill up the tank of a small SUV. $ 120 for 1 tank of gas??? when gas is at the lowest it’s been for years. it trully felt like a slap on the face. We also had to pay for insurance per day so the total extra cost (on top of the price we had already paid) was $ 220 for 4 days.
SO if you are choosing this company for being affordable, please dont. You will be in for a big surprise.
They completly abuse the fact that people that rent cars are using them on trips and such and many times time to fill up the tank is not there.
I was so disappointed and I would encourage people to instead of going with a sneaky company like this one, they go to a normal priced one that will not have all the crazy hidden fees.