Serena Heslop

Kudos to a Great Realtor –Serena Heslop
Serena is very personable and has an excellent knowledge of the Seward Park area she was able to sell our house in the first week at a much higher price than it was listed for. She was a great resource for local contractors including, painters, yard workers, cleaners, haulers etc. We were moving out of our house after 25 years so there was a lot to do, and she really helped to lessen our anxiety around the whole process.’ (Napoleon and Ruperta)

I’m a repeat client of Serena’s. She got me into my first house, helped my husband and I buy our second house, and got us top dollar with integrity in selling that first house. Serena gave practical advice on getting the house ready for market, discussed her strategy for selling with us in terms that made sense, was available and easy to be in touch with (she even answered email questions from a vacation in Morocco!), and really gave us all the information we needed while taking care of the business end of things so we didn’t have to worry about it. If you’re looking for someone who really understands the market and can give you the best advice available then you can’t go wrong with Serena as your agent. She’s smart and trustworthy.

We were referred to Serena by friends and she is great. We really felt like she listened to what we wanted, and then helped us find the perfect house. We started out with the goal of finding a stepping stone house, and ended up with one that fit all our needs and we can grow into for years. We always knew that she had our best interest at heart. She could have made a lot more money, but negotiated really well on our behalf even getting a better loan for us that saved us $ 1, 0000’s of dollars and a lot of headaches. She is honest, genuine and knowledgeable. I am so glad we used her as our agent and highly recommend her.

Serena has it all! She is a consummate professional who understands the market, dedicates herself to the specific needs of her clients, and will work tirelessly to get you into the house of your dreams. That’s exactly what she did for us; helping us to choose the best location for our family, finding the perfect house for us within that neighborhood, advising us on how to respond to the current buying/​selling climate, supporting us (with a beautiful balance of patience and determination) through the negotiating process, holding our hands through the inspection, and staying by our side through to closing. We found the perfect house for our family but with a seller that posed a number of challenges and hoops to jump through. Serena managed it all with grace, wisdom and humor. I know that she is super busy and, yet, at any given time we felt as if we were her only clients. She is a Special Agent and a very special person. The best!

Serena is super likable, she’s smart, she’s funny and home buying with her was easy because she was always accommodating and took her time with us. She has exceptional insight into the real estate market and spoke openly and honestly about it. She also has a tremendous network that she was always willing to draw on for our benefit. It was obvious that she was well known and well respected in her community. Her easy going attitude made shopping for a home fun but when it came time to snatch up our dream home, she was all business. ‘A wolf in sheep’s clothing’ and we love her for it!

Serena is experienced, honest, responsive, flexible, funny and straightforward. She gave us great advice and guidance since it was our first time buying a house in the U.S.
Serena really understood our needs and our aesthetic of what we wanted from a house and convinced us to broaden our search area to show us houses that were more in our price range and taste. Something we are really grateful for since we found our dream house with a magic view.
She was also very flexible in terms of showing houses, writing contracts and even investigated a break in late at night in our soon to be house, and actually negotiated getting an alarm system installed paid for by the seller, so we would feel protected.