Restoration Hardware

I purchased a bed frame from Restoration Hardware online. $ 2,000 and 2 weeks later, the bed arrived at my home without any of the hardware. After spending over a half hour on the phone with their «customer service» department, I was told I would have to wait a month to receive the hardware. It took multiple requests for this to be elevated to a supervisor who told me due to previous hardware requests, the timeline of receiving my missing items will not change. I am now sleeping with my mattress on the floor while I wait a month for the hardware to arrive. Thank you Restoration Hardware for your terrible service. I will never shop here again.

Not a place I go for everyday items but cool place to check out for diamonds in the rough. It’s like a more expensive ikea with a wide variety of things. When I am in u village I will swing by and see what they have to offer. Always worth a look :)

I must admit I am nostalgic for the original RH. You did not require a flashlight to see the merchandise and it had some really cool stuff with wide price ranges appealing to all. Now it is like walking into a bat cave with prices that are clearly geared to the 1%. I’ll pass.

I came in here after a frustrating experience in Pottery Barn and was delighted to receive help from Sara who promptly greeted me, showed me exactly what I was looking for, and showed me other options that would fit the space and my budget (from her handy little tablet). She was so fabulous, we started talking design, culture, and food. It was great to interact with someone who was genuinely friendly, fun and helpful! She gave me her card and encouraged me to email with any questions we may have. Awesome!!!
The prices are on the high side here, but the service was amazing and will definitely prompt me to return with the hubby for a purchase.

Store is beautiful, if you like the dull gray look, and the employees at the store serve you well, however the concern is after you put down multiple thousands of dollars toward orders, the service sucks. After reassuring me on when it will be available, as we needed it for multiple parties, and then buying the piece, we got delay after delay with little concern on the part of the company. Once it gets to their warehouse, despite being multiple weeks late, they won’t even rush the delivery leading to more delays.
I will never shop here again, given their competitors serve you much better even when their is a delay — those stores will call you, explain the delay, provide you options, and once they get it, I will get it 1 – 2 days later.

I’ve been a long time shopper of Restoration Hardware. I have been to many other locations in USA. The store by far has the most uneducated staff I’ve ever met. They do not seem to know their products very well. In fact on a trip up north I visited the outlet and they seemed to have much more knowledgeable staff. It’s unfortunate that such a high-​end furniture store has staff that do not know their products. My recommendation is to go to the outlet if you have any questions; and to make sure that before you going to the store in Seattle that you take all the measurements and fact find yourself– the staff here just don’t have a clue.

There’s two sides to this story.
First of all the store itself and the employees in it are OK (probably in the 3 – 4 star range). The selection is decent, the presentation works for me, and generally the employees are helpful and friendly (if you can get their attention — occasionally they seem too focussed on hovering over each other by the main counter).
I went in there to find and purchase quite a few lights for a bathroom remodel, and found some I liked. As usual, they were pricey, but they worked with the design I had in mind and looked good.
When I went on to order them they didn’t have them in stock. First thing that made me raise an eyebrow. I understand not having huge items such as dining room tables or wardrobes in stock, but these lamps (wall mounted) weren’t exactly taking up a lot of space. OK, so I ask to order them. Oh great, they’re on sale so I save roughly 40 – 50 bucks for each of them.
Now for the fun part. They wanted 40 bucks for shipping. Seriously? I asked if they could ship it to the store and I’ll pick them up, but no they don’t do that (they only ship to the home address). It was at this point that I walked out without proceeding with the order.
In this day and age and with so many companies waiving shipping and handling fees if you order above a certain dollar threshold, it’s almost antiquated if not rude to want shipping and handling paid for by the customer on top of that, especially if you’re already leaving almost a thousand bucks for the products! I can understand that (hopefully) superior delivery service (which I presume they have, since they present themselves in this segment) does come at a price, but they also have a price point for their products that should make it possible to absorb that cost to a certain extent.
I ended up ordering different lamps (that, in retrospective, looked even better) for less money on Amazon for free shipping.
Again, the store itself was OK but the company policies on shipping & handling are a bit ridiculous.

Fantastic store, good selection of furnishings and décor (but not nearly everything they sell is in the store), and love the location. Only wish it was bigger.
Oh yeah, this is the only Restoration Hardware in the state.

We tore down our built in wall unit this week, and painted the wall. Then today we had our Media Center delivered from Restoration Hardware and it was the wrong one. We have been waiting for it for months. We were informed the one we ordered will not be available until March and it is November. What a huge mistake!

Why did it take me so long to find this place? It’s my new favorite home store! So many great ideas that are as beautiful as they are functional under one roof. High tech meets excellent customer service with the associates wandering around with iPads looking for opportunities to help.
Seriously — customer service associates with iPads — brilliant idea! They can look up styles, colors, inventory, sales prices, etc. all with a few taps on the iPad right then and there wherever you are on the showroom floor. Then they can follow up immediately by printing or emailing you a shopping list and quote of the pieces you’re interested in — very impressive and VERY convenient!
I’m in the market for new dining furniture right now and feel like I’ve looked all over! High and low, the good, bad and the ugly looking for design ideas. It’s tough to find just the right piece in the right size, color, price range and shipping timeframe that we need. I was next door at PB and was pretty much ignored the entire time I was there. So walking into RH and being greeted by associate Texiara was a breath of fresh air! She was so helpful, friendly and gave me some great ideas.
I showed Texiara a small picture on my phone of our dining room space and gave approximate dimensions — then she asked me a few questions about how we would use the room — were we looking for something only for special occasions? Or maybe something for everyday that would be easy to clean? She made an effort to connect with me and get to know a little more about what I’m looking for. Texiara gave me some extremely helpful tips about matching vs blending wood colors in the same room. I was so overwhelmed with the options for the past few months. But after one 20 minute visit with Texiara and I feel like I have a lot more clarity on what we’re looking for. Certainly we’re headed in the right direction now!
Looking around the store and talking to a few other employees during my visit was more of the same. Ready to help, eager to answer any questions and they seem genuinely interested in our little project. I was surprised to hear that the employees are not paid on commission — but then maybe that’s why the atmosphere was so delightful and comfortable instead of the usual stress and pressure I’ve felt at other stores.
Restoration Hardware was a new a pleasant shopping experience for sure! Wish their prices were a little more in my project range but then sometimes you get what you pay for. See you again soon RH dining collection!

My review is about their very poor customer service, business practices and shipping policy. It looks like other reviewers have had this same problem. I purchased 3 items online from RH and none of them were «backordered» or anything. I purchased in the SPRING of 2014. I have gotten at least five different emails explaining that my items will be shipped to me next month, next month, next month. Now they are saying my items will be shipped to me in NOVEMBER 2014. What if my items were gifts? Forget that. I emailed RH explaining that no customer could ever feel safe doing their Christmas shopping or gift shopping through RH because of these practices and their email back to me was that I was correct! This is how they do it! They have to wait for the item to get shipped to them from where it is made and them ship it to the customer and they have no idea when they will get it. They are relying on some very unreliable 3^rd or 4^th party. And they just TOLD me that! They just asked me to be patient and understand this is how it works. Spring to November. My shipping was supposed to take about a week when I ordered it. I expected them to email back saying it was some kind of mistake. Nope. This is how they do it. So if you NEED something from this company (because they do have very nice gift ideas) you have to buy it in the store! do not EVER buy it online. If you don’t believe me, read the rest of these reviews about their shipping.

After shopping here at the U Village location for many years, I’d have to agree with other reviewers about the poor customer service. Perhaps it’s a training issue (or a «caring» issue), but, despite seeming superficially friendly (good at greeting!), no one seems inclined to offer help without being hunted down and cornered. On the few occasions I’ve had a problem with something I’ve purchased (all lighting items, I might add), the service was frustrating and inefficient. The counter people had to call supervisors (busy elsewhere) to determine whether my item was defective or just needed, say, a replacement bulb. Recently, when my new lamp suddenly stopped working and I brought it in, it took nearly 20 minutes to find someone who could figure out how to remove and test the bulb (it was the second guy standing behind the counter, who had heard the entire conversation but hadn’t offered to help.) My bulb had burned out, but since it’s not readily available at the hardware store, I’d have to order it and incur outrageous shipping charges on a $ 6 item «because Restoration Hardware does not stock hardware,» and they would not let me keep the test bulb. On two other occasions within the last two years, the item WAS defective and had to be replaced (re-​shipped from the warehouse).
Last lamp I ever buy from RH.

Poor Customer Service and Business Practices!
I purchased a few towel sets almost two weeks ago from the store. First, I had to ask for assistance although there were few other customers in the store. I was told the store was out of one of the colors of towels, but that they would have them shipped to my home. Ok, fair enough.
Two transactions happened at the register, one for the towels in hand and the other for the ones being shipped. The transaction for the ones shipped was done entirely behind the counter and nothing appeared on the customer screen. I was told I would receive a confirmation email and that my towels would arrive by Friday of that week.
When I received the email, I was surprised to find they had charged me shipping! Seriously?! It has been my experience with other retailers that items ship free if it is due to a lack of inventory from a brick and mortar store!
Then, none of my order arrived by the end of the week, as quoted by the sales person! It wasn’t until the following Tuesday that some of my order arrived! The packing slip indicated that the rest of my items were on back order. Why wasn’t this disclosed to me earlier?!
It has been 11 days since I visited the RH store. Still waiting for the rest of my order. I just received an email with a tracking number saying they will arrive next week Tuesday. Great :(. I have guests arriving tomorrow who will be without towels!
I gave RH 2 stars because their towels are indeed very soft and plush, but similar towels can be found elsewhere. Next time, I’m not giving my business to RH!

So I bought a pair of nightstands from here. I wasn’t home when they arrived I was running behind and I asked my son to have the movers place the nightstands in the hall until I could get home and rearrange a few things in my bedroom, but the movers «white glove service» ended up dropping the two nightstands in the boxes and crates in the hallway outside my bedroom. That wasn’t what I had in mind and it isn’t white glove… struggle to unpack boxes and crates with my 6’2″ 220lb son… sigh call store one is damaged… great reorder expect delivery in 2 weeks… and two weeks come and go, no call, no nightstand… sigh call store– «OMG it appears that the reorder was never processed because the refund was never processed”(side note– you have to refund and then reorder for a damaged item– yeah I know silly people) so in addition to having to pay additional to get rid of crates and boxes through a junk hauler… because I had no room for these massive things now I am waiting three more weeks… it arrives they deliver… sigh no pick up scheduled… they take it anyway, but once they leave I go to place the lamp on top… ooopsie it wobbles… is the foot broke is it missing a pad??? NO its just warped… and the veneer is lifting… crap… sigh… swear… call store reorder… three more weeks… almost four… YEAH!!! delivery calls to schedule does two days work? YES… are they aware of pick up??? NO… they will have to call back… call back next day now they can’t delivery for a week… sigh double triple sigh… this is pissing me off now… do you know you need a pick up scheduled as well? NO??? WELL considering this is the 3^rd nightstand delivered if its not right I am sending the new one, the damaged one, and the one from the other side back and requesting all my money back to never do business with you ever. Scheduling calls today. do they know they need to pick up as well??? NO!!! F@WKING JEEZEBLE IN HELL!!! GRUMBLE GRUMBLE– NEVER WANT ANOTHER STINKING PIECE OF ANYTHING FROM RESTORATION HARDWARE AGAIN– EVER!!! WASTED SO MUCH OF MY TIME I SHOULD BE GETTING PAID FOR HAVING TO BE HERE FOR ALL THESE FREAKING DELIVERIES-​HOW HARD IS IT TO TAKE IT OUT THE CRATE EXAMINE IT AND MAKE SURE ITS NOT DAMAGED BEFORE YOU DELIVER IT??? WOOO SAHHHHHH~ Sigh breath deeply grasshopper… Sigh I will try to be patient with those less fortunate… for they know not what they do… because they have stupid ass policies and no brains… the ZOMBIES ate em… :/​nom nom nom hope my rant amused you because the service here won’t~ BEWARE

First I have to say I’ve been waiting for 5 years to purchase this dresser I’ve always wanted from this store, at the time I could not afford the $ 3300 dresser but now I can. I was so excited to drive to Seattle to purchase this fine piece. As soon as I got there not ONE person asked if they could help me on top of that there was at least 4 sales people standing around. As I walked around looking for the dresser I didn’t see it so I had to flag someone down to help me but of course he was to busy to help so he called over somebody. I feel for the price of this furniture and they promote high end items maybe they should give high end service. I get better customer service at target then here. I was sad with my shopping experience but I hope the dresser doesn’t disappoint me.

I would rate Restoration Hardware a 5 stars because I love their furniture. But, their shipping is ridiculous and their customer service really sucks, so much so that I will tell you to go elsewhere and avoid ordering through them. I will from now on.
Here’s why:
— 1 star: Shipping only. I cannot even buy curtain rods in the store.
— 1 star: Shipping costs. Because I cannot purchase my curtain rods in the store that means I have to pay shipping. They charge «flat fees» which may be beneficial for large, expensive items but really sucks when you order 1 medium-​sized double curtain rod and that costs you $ 25.
— 1 star: They messed up my order. They sent me the wrong curtain rod. Completely different item numbers and more importantly the wrong size. So I call customer service and wait on hold until an available representative can speak with me. After we spend 10 minutes explaining that what we received was not what we ordered, she agreed to a return. They told me to slap a return label on the package and arrange to have a carrier to pick it up.
— 1 star: Returns. Horrid, horrid returns. This is the part that loses me as a happy customer: they actually wait until they’ve received the return item — even though this is their mistake in shipping me the wrong item. They then tell me they will process a refund to my card a couple days later. (I don’t know how. I didn’t pay for the item that is being returned because it is the WRONG ITEM.) Then they will charge my card again. (Let’s hope they do the math correctly.) And finally they will agree to ship the CORRECT item to my home, a ridiculous curtain rod that I paid for a month ago.
Oh, and after I asked about expedited shipping, they did «offer» to priority mail my order to me but let me know that I would be charged for the «new» item before they processed the return. It probably doesn’t come as much of a shock that I did NOT agree to pay twice for something that I haven’t received once.

Dimly-​lit space with strong, bulky furniture; industrial, wooden, metal — they say Restoration Hardware is the Pottery Barn for «men.» As the name implies, this a great place for those who love furniture that looked like you had to beat the sh*t out of it to build.
Pilot, James Bond aesthetic, Restoration Hardware has price tags that will have you double-​taking, but a desk made of an airplane wing is pretty rad. Can you imagine such a conversation piece in your abode?
The stock does not change often, and these pieces are for life and of the pass-​them-​on-​to-​your-​children-​before-​you-​die variety.
University Village is a great place to house this Restoration Hardware location. An outdoor shopping center for the well-​heeled & gay model-​esque gents-​with-​deep-​pockets of Seattle. On a sunny day, UV place is *magical*.
To wander into RH, is at first sleep-​inducing. Low lights, 1800s style pendant lamps, maze-​like wooden rooms exhibiting RH’s idea of home sweet home. Staff is low-​key and does not barge in on your perusal.
Restoration Hardware also has an astounding collection of books for sale on travel & home design that matches the clientele well. I recommend: Handcrafted Modern: At Home With Mid-​Century Designers (Rizzoli, $ 45). Great ideas for the industrious homebody.
And be sure to spend some quality time in their sofas on display! But watch your knees — you don’t want to run into any of these pieces — OUCH!

I’m a sucker for everything in this store. The deep, low-​set sofas, the luxurious tall beds, the rustic tables and fancy chandeliers… even the teddy bears they sell! But sometimes I look at the pieces and think that if I decorated my house with too much RH furniture, it’d look colorless, lifeless and drab. So a good mix of everything never hurt anyone. This is still my go to store for ideas and inspiration. I especially love the bathroom fixtures they sell! If you’re in the market for new well-​made, stylish furniture, make sure to look here.

Their winter 2011 selection of french country furniture is TO DIE FOR! I dream of this stuff, but, totally can’t afford $ 2000 for a bed or $ 1300 for a chair. I’m screwed, but man, at least I can dream about maybe finding a cheaper version at TJ Maxx. I’m glad I have the same taste as the high-​browed Seattlelite crowd :)

This is an impressive setup for sure. They have an unbelievable amount of merchandise and a crackerjack staff of well-​trained salespeople who know the stock and the store and the style cold.
Everything here is nice, high-​quality furniture, except for all the nice, high-​quality housewares. What stands out typically is how huge the pieces are that they choose – floor lamps literally 7 feet tall and 3 feet wide, or more, at the base. How big do the rooms in your house really need to be for you to choose pieces like this? They’re immense.
But there’s a certain amount of style to a lot of the pieces, that’s for sure, and if that style happens to be your style, this place will hook you up without a doubt.