Aveda Store

Once you’re greeted by a salesperson, you’re offered a cup of tea. This is nice on these cold days. I was also offered a little 5 minute hand massage, to test out their lotions. It felt nice. Friendly staff but the price of the products are a bit steep for me. The smells are strong too.
Located in the University Village so lots of parking space and other shops/​eateries to walk around

I had a free 20-​minute facial coupon from Aveda and stepped into Aveda store in U village for the first time to try it out. The space is so open and welcoming and smells amazing. Someone greeted me immediately, gave me a piece of paper to fill out which basically consisted of what I wanted to have addressed in this facial session and asked me if I wanted to drink a cup of tea while doing it.
Soon Brennan came over and started talking to me about the products I could buy from Aveda that would help my skin. He then sat me down and started my short facial session with different products, specifically mentioning what he was using at each step. He finally placed a mask on my skin for a few minutes and massaged my hands with a stress-​fix cream with lavender scent.
I ended up buying one of the products he used for the facial and was told I could easily return or exchange them. I also got a few samples from Brennan too.
Everyone at the store was super courteous, Brennan was super polite, nice and helpful and it was just a delightful experience. We will see how the product works on my skin.

Took my daughters here after seeing a sign outside advertising curly hair prodcuts. My daughter has curls for days and I was looking into purchasing some products. The sign said a free sample inside. The lady that «greeted» us. I use greeted loosely asked me what I needed. I politely told her. She’s like what? And I again reiterated my interest in that line. She stood there with a scowl and blinked and said oh, then rudely walked ofd. She returned with two random samples not even explaining what they were. And walked away. I told her I’m still looking. And asked what curly hair products she had. She was like they are over there and showed us where they were. She then rudely walked away. I saw other clients in the store being helped out. But I was treated so poorly by her. My two young daughters were shocked by the treatment. The woman acted as if I was not welcomed and that my business meant nothing. Never have I felt unwanted or uncomfortable in a store like I was yesterday. Aveda supposedly prides itself in customer experience and catering to the consumer. I was ready to purchase the line of products and while they might be wonderful, I was not going to spend my money at a place where I am not welcomed. I have reported to their corporate and am waiting on a callback. Seems I’m not the only one with customer service issues. Really offended!

Had a card inviting me in for a stress free product plus ritual. Plus I thought it would be nice to be warmed up with some of their tea. Been curious about their skincare products for a while and ready for some new changes.
Greeted and when he saw the card, handed me a little sample and stepped away. When I stood there stunned at the abrupt service, he asked if I had any questions. This question seemed almost obligatory and I just did not want to deal with trying to get any more attention.
I left. He will never know how open I was to splurging. He obviously didn’t care and I took my business elsewhere.

I’ll admit it, I’m an Aveda freak. When it comes to my hair needs, I head to my favorite Aveda salon every 8 weeks and I only use Aveda hair care products.
I tend to re-​up on my products at the UVillage location because then I can also stop by a few of my other favorite spots in the area (Mud Bay, Evolution Fresh, and Pasta & Co and my must visits). Though after years of «should have known,» I just figured out I could get Pure Privilege points when I buy my shampoo at the salon and don’t need to make an extra trip to get it…
Things to love:
–the staff is pretty friendly and helpful. They tell you about new products but don’t tell you that you should buy them if they’re not for you. If they’re not terribly busy you might even get a hand massage while you’re in :)
–double points days for Pure Privilege! I’ve been saving up my points for almost 7 years and I’ll be saving them up for the foreseeable future… gotta get to Antigua!
–tea while you browse. Every Aveda has tea, it’s one of the things I love about them.
–travel sizes galore. If you need something in a travel size, head to the store, they probably have it.
I really have no complaints about this spot, other than that the regular sized color conserve conditioner isn’t refillable due to the way it’s designed, which isn’t so much a problem with the store as a problem with Aveda’s packaging.

Terrible customer service to a previously loyal customer: a number of years ago I had purchased an Aveda Pure Privilege card and was happily racking up points, saving them for a facial. Each time I purchased something, the sales person confirmed this was a wise thing to do with my points. They NEVER told me, however, that the points expire if I don’t make a purchase during a certain period of time. I went in a few days ago to try to redeem them, only to find out that they had very recently expired. When I pointed out this was not great customer service (if they had told me earlier that the points would expire I would have redeemed them and I wondered why they want to piss off a client), they just shrugged. I asked to have the points reinstated and they refused. This would have cost them nothing and generated a lot of good will. Hmm, I guess they don’t really want my business. Hope you don’t give them yours either!

I love Aveda products, but that’s not the reason for this review today.
I went in looking for two specific products. They were out of the beautifying composition oil (fantastic product) and Emily at the Uvillage store, went above and beyond to get me that product, even after I told her it was ok, that I would just order online. She was able to get another Aveda location to ship me the products, with no addtional charge. Her demeanor was joyful and genuine, and her pleasant and excellent customer service is one that all of us could learn from.

Aveda is one of those companies with an amazing culture. Aveda is highly involved in the community, protecting the environment (even more so during Earth Month) and building relationships with guests.
Aveda products do not come with a low price tag; however, the quality makes up for it. If anything ever does not work the way you had hoped, they will also take care of you without hassle.
The store is welcoming, the staff is beyond friendly and the tea served is amazing!

Here’s the thing about Aveda — if you want to save money, then don’t go to Aveda. They have an assortment of body, hair, face stuff which all smell so nice but when it comes down to it, it’s not going to make you taller or more popular with the guys/​gals. You pay a lot, you get to smell nice, that’s how Aveda works.
I used to frequent this place much more when it carried this line of overpriced candles I had to have (don’t ask. Like I said, this is a store for the impractical.) I got so many Aveda points from the purchase of candles that I managed to finagle several gift certificates to Aveda salons out of it.
So, now I go and get the lipsaver — this chapstick that costs about 10x a usual chapstick you’d get at the drugstore… but let’s leave our brains at the door, shall we? Every Aveda offers you tea upon entering and gives you the option of some scalp or hand massage. Last time I partook of the hand massage stressy thing (actually, you massage your own hands — a guy named Sven doesn’t come out and do it for you). Then, I walked home with a bunch more overpriced stuff I don’t need. Aveda, you’re more drug addiction where I don’t have any. Help!

We were here yesterday and the Manager here was so helpful. We were just buying some shapmpoo and told her we were out of town. OMG: She took the time to share where to eat and see. Such a great energy in this store and she was so friendly!!!

This is my go-​to Aveda store in Seattle. Just a few of the wonderful things about this store:
–They often offer a free hand massage, mini-​facial or something like that while you are there.
–They collect plastic lids for recycling… the ones the city won’t take.
–They are patient with the fact that I usually have my little on in tow, and will offer her some paper or something to color
–And of course, the wonderful Aveda products and scents. :)

Jeanny is right they always smell so good.
That’s really my draw to Aveda products overall, they just smell so damn good.
The staff here is always genuinely nice and helpful, they offer all kinds of little free services and swag and they never make you feel weird about partaking.
Would you like some tea? As a greeting, I have to say I enjoy this kind of attention. The products are clearly displayed and you can get help or browse yourself, they’re cool with either.

The sales lady was very rude. She recommended two separate lotions to use on my face — I told her I only wanted one product that would do the trick, and she went on to explain why I should use these two. Whatever happened to meeting the customer’s needs? I need one face lotion, that’s all.
I picked out one of the two she was recommending and she responded snarkily, «your dry spots are NOT going to be happy,» then turning around, marched toward the checkout counter, then never addressed me again.
I am dumbfounded as to why the attitude as I listened to her recommendations politely and made the request for one product politely… So I didn’t listen her, I’m the customer! Don’t be rude to me.
DO NOT COME TO THIS STORE UNLESS YOU WANT TO BE TREATED POORLY.

There are 3 things I like about Aveda: tea, samples, and massages. All of which you can get for free.
Tea is free if you walk in and they brewed tea they will serve you a cup. The tea is non-​caffeinated, fully organic, and naturally sweet. Samples are free if you join their membership and walk in with your sample postcard which they mail out every 2 – 3 months. The samples range from hair styling products to shower gels that are large enough for 5 – 6 uses. Massage is free if you walk in to this U-​village branch and they are not too busy serving customers. Pretty much every time I asked for a massage, they gave me one without caring if I was there to buy stuff.
But I do purchase. I have been buying their tea for the last six years. I use their essence oils and shampoos. My friends knew I like Aveda so they bought me body massage oil and fragrance candles for my birthday. I think their products are strongest in the hair products, pretty decent in their aromatherapy lines, and perhaps a little more on the bland side for skin care — maybe it’s just that I did not feel much for the $ 40 face cream. They also have cosmetics and products for men, which I haven’t tried and cannot comment on. They offer a really comfortable environment and service and try to connect with their customers and Earth. They know what they want in their products and from their customers. I love that.

My checking account hates Aveda– with a burning, molten lava amount of heat passion– but checking account are like pre teens sometimes: you gotta tell yer check card to STFU and deal. Personally, I use the outer peace foaming cleanser and mud mask, their kinetics exfoliant, and the sensitive line’s toner. Make up wise, Im using one of the tinted moisterizers. This stuff isnt cheap, but using the cleanser and toner daily for two weeks did an amazing job of clearing up the blemishes and splotchiness from my face. I dont use the mask all too much, mostly cause i figured out how much my aunt spent on it– and now i don’t want to use it out of fear I’ll want to bath in it.
The couple times I haven’t liked Aveda was when I used their sensitive line facial moisterizer (looked like Mr. Krabs from Spongebob) and their rosemary mint shampoo (dandruff and itchy scalp). Buth otherwise, their stuff doesnt bug me.

I prefer shopping online usually. No parking hassles, no tax and usually no snippy salespeople who dislike their jobs and most of humanity. This store is one of my exceptions to the rule. I actually enjoy going into this particular Aveda and picking up the products I need. The parking is manageable during the week (avoid the craziness that is the weekend) and the employees friendly.
If you like their products, I recommend signing up for their Pure Privilege. It is one time fee of $ 10 USD and then begin to accrue points + free samples on your visits. On the particular day that I signed up, there was double points offered so I figured what the heck I’ve enjoyed the free samples because they are perfect to toss in my toiletries bag for overnight trips.
This particular store has some of the nicest employees I have ever encountered. Enjoy your cup of tea that you are offered and a treatment if you are offered one. I accepted a hand massage with some of their lotion and nearly slipped off the wooden stool with delight at how nice it felt. I have to also agree with another reviewer, they definitely take their time, so budget accordingly if you are in a hurry.

Free consultations for skin care, hair care, and make up!
AMAZING SERVICE! Which is to say, up there with the best customer service one could get. Shopping there is like getting a personal shopper!
Also, Aveda is one of the GREENEST companies out there!
This is not a run in, run out store. If you want to just grab your stuff and go, you should shop online. They like to take their time with you.

Aveda, the store, always smells so good.
Aveda, the products, also smell good! The effectiveness, for me, has been half and half.
Aveda, the people, if you happen by the store when there are no customers (or 1 other), run in there and start talking with an employee. They tend to spend a lot of time on customers. cool when you’re the customer. Not cool if you aren’t.
This particular visit, we were the only ones in the store. We were immediately offered (hot) tea, which I was eh on because it was still in the 80s in Seattle. But I accepted it because she already poured me some and held the tray out expectantly. And the tea… was good! I might have to buy some later.
The sales girl was very nice and helped me locate a scent for the free «pure-​fume» offer my sister had.
Tip: And that’s another thing, if you join their club (Pure Privilege for $ 10) they send you free coupons every so often and you earn points when you shop. The store people are fine with you coming in to get your free thing. You know how some places look down on you for just wanting your freebie… well, they don’t do it here. And in fact, at another Aveda location, my sister went in to redeem some free hair conditioner and the girl (who remembers us) also gave me a tube because I was with her.
Anyway, back to the products. I have used their Botanical Kinetics Exfoliant for the better part of a year and haven’t noticed a difference. Perhaps I need to use their whole line? I can revisit it again later. I’m currently using their Foot Relief, which is yummy smelling and keeps my feet from looking too ashy… which is very important during the summer. :)

I am writing about this particular Aveda store simply cause I frequent it the most. I frequent it largely cause it is close to where I live and well, I love the staff at this location. They are really friendly, knowledgeable, and extremely helpful.
I find the Aveda products to be really high quality and I am a huge fan of their sensitive line which provides a great balance of cleaning power while being gentle to the skin and considering the cost.

OOOHHHH
Thisis such a luxurious place.
Staff are open, friendly, warm and very knowledgeable of their products.
I tried a lipstick sample, DARN, after 20 minutes it changed a bi tto too wild. That happens with me often with lipstick.
I was particularly interested in their face creams for my skin. They are pricey; more so than stuff I can buy from Seattle Super Supplements. which is better? I am not sure. I think a combination of cream and then super vitamins will make a difference.
I recommend going. I am going back for a lighter shade of lipstick and to read ingredients on the face cream.