Pacific Northwest Flooring

We have used PNW Flooring for years with carpeting in our rental houses. Bev and Jim have always been courteous and polite and we have always had great service from their installers.

I had new carpeting put in my house. Bev was very helpful and tried hard to help me find a produce that was in my price range. I was on a time frame and she made sure that the carpet was order and installed on time. The installers did a good job and were very professional.

Wow, I dodged a bullet! First and foremost if you are looking for someone who has an ounce of listening skills, Jim’s NOT your man. I met with Jim on a couple of occasions and opted out of any services he promised he could provide. For starters he never followed through with anything. He never got back to us about bids, blamed it on someone else. He would say «I need to call so-​and-​so about whatever» and NEVER make a call. I would ask him point blank to his face what the hold-​up was and he would talk round and round in circles about just about anything but what I had asked him and in the end say «well that guys not getting my business again!».
His prices are higher than others I’ve priced, and actually bought, around town. In regards to cost at one point when I told him something was out of my price range he said he could go down X amount but that means he’s going to have to take it out of his rep’s pocket.
He’s just a terrible salesman who never takes responsibility for his own actions or lack there of. I think my favorite interaction with him was when he came to our home to give a bid on tile he went on and on about the wood floors that we currently have in our home and how he carries those and, basically, tried to sell us wood floors… buddy… we’ve got them already, can you get back to the tile bid!
If you are looking for flooring… keep driving just a couple more blocks, you’ll see a great spot on the same side of the street.

I hired Jim Ivey at Pacific Northwest Flooring to redo our Master Bathroom shower. Jim is a good guy and an effective salesman. Unfortunately, we also found him to be an incompetent general contractor and one whom consistently under-​delivered on our expectations.
Our specific problems included:
— He cut through a copper pipe while trying to repair a wall, and tried to charge me for the repair.
— The 4x4s that he installed to hold a new shower door in place were misaligned, which required us to cut a large hole in the drywall to install a new 4×4 to hold the door.
— He purchased (and attempted to charge me for) new shower hardware that was not compatible with the configuration that I currently have, despite his confirmation early in the project that it would be compatible. This required us to cut yet another large hole through the wall on the opposite site of the shower control valve.
In the end, I was left with one severed pipe, 2 destroyed bathroom walls, and numerous additional contractors in my house for 4 months, which is about 3.5 months longer than the project should have taken.
After all of this, when I netted out all the costs I had incurred because of the repairs to Jim’s poor work, Jim threatened legal action, something I found ridiculous given the number of mistakes he had made.
The one positive note on the project is that his tile guy, Oleg, was very professional and detail-​oriented, and we were happy with his work.
I would not recommend hiring Jim for any project under any circumstances. However, if you must, I would recommend taking several precautions:
— Do not pay him more than the minimum required up front; had I not done that (I put half or less down), I would have a doubly toxic cocktail for having bad work done, and be out of too much money. The way it was I was able to have Jim pay for the correction many of the mistakes he made on the job.
— Do not let Jim’s contractor named Wayne work on your project; he is a subcontractor called on by Jim for many things, and he could not do anything that was high quality at all, e.g. his drywall repair was uneven and the his construction of the studs behind the shower walls were not done at right angles, leaving us with a non-​uniform shower.
2÷6÷11 update — after just 2 months of our showering being completed, the grout at the seams of wall and floor tile began to crack and we had to hire someone else to come back and repair it. It ends up that they used grout on grout at the seams, which is an obvious «no no» in this business. You should always seal the seams with caulk, especially when on top of grout! Amazing that, even though I could have called Jim to have him come back and repair this at no expense, I had such low expectations of his work that I gladly paid someone more competent $ 150 to repair Jim’s mistakes that were borne from incompetence.

We hired Jim Ivey of Pacific Northwest Flooring, LLC to redo our century-​old softwood floors. He came in with a slightly more expensive quote than the other company we talked to, but he seemed to know his stuff and we wanted our floors done right.
Instead what we got was the worst patch job ever (no effort at all to stain the new wood to match the old, and no effort to lace-​in and match the existing style), staples from the old carpet smashed and sanded into the floor and finished over, plaster from the walls rubbed off into our floor finish, and footprints in the brand new finish on our floors. Yes, that’s right, these professional refinishers left footprints in our new floor finish. They also sanded the wood down to the nails in several places, despite this being the floor’s first refinish (the wood was a full ¾″ thick when they started), so we can’t ever have our floors refinished again.
In exchange for all of this incompetence, Jim threatened to put a lien on my home when I refused to pay in full for a job poorly done. He’s lucky he got half the money, and that was only because as a new homeowner with a lot of other projects on my hands I didn’t have the time to take him to court.
If you value your old wood floors, don’t hire these incompetent boobs.