Enterprise Rent-A-Car

The office is quite close to my home and hence convenient. I got a Toyota Corolla; it was an ok car; as always the seats were uncomfortable for long driving (too soft, no lumbar support) but the car drove fine.
The price was as promised; no issues returning the car or with the bill.
Pick-​up didn’t work — hasn’t worked for me ever in that location. I’d have had to wait for hours (vs. a 20 min walk)

Got here ten minutes before close in a bad mood from a stressful work day and took my frustrations out on the store manager but he still offered to drive out of his way to take me closer to my house. Excellent customer service, I will definitely be back.

Enterprise lake city. my new friends! Picking up/​dropping off cars can be such a chore, but i never mind it since I get to catch up with these friendly people. This location seems very busy, but still has great deals and fantastic service. Looking forward to renting here often in the future.

The car itself was fine. However, I found a plastic bottle with about 1 ½ inches of chew and spit under the seat. How do you miss that when cleaning the car between rentals? When I called to get the address so I could return the car (I originally picked it up at the repair shop), the young man on the phone was confused by my question ‘What is the cross street?” He replied «There is no street called «Cross.» When I asked for a landmark to help me find the place, he said «Well, we are just here on Lake City Way.» Good thing I am not squeamish and good thing I have Google Maps.

What can I say? These guys really saved my day. I needed a last minute rental after my truck broke down (again). They had me in and out and on my way in no time. Jennifer was really nice and really went out of her way to help out.
This is the 2^nd time they have really really impressed me. Last time my truck was in for repairs, I wound up needing to
keep the rental for more than two weeks. Without me even asking, they reduced my rate from daily to weekly and saved me SO much money.
I will always return here and will send anyone I know in need of a rental car here. Fantastic. Life savers!

I have always been happy with their service. A very friendly office, punctual and helpful. I don’t have a car right now so I have to buy insurance which they don’t push. I’ve used them multiple times. Check them out — I’m glad I did.

Bo helped me get a great vehicle for the weekend at a very fair price. KIA Elantra 2016 for ~$ 50 for a few days. Paperwork and check in/​out time was hella fast. I will be looking forward to going to this place again.

I rent from the Lake City location frequently. The service is beyond EXCEPTIONAL! The Manager Matt is great! Would highly recommend this location.

Pick up was good and on time in the car I was renting. OK experience, but not good. Lady misread gas tank at ⁷⁄₈ when it was really ⁵⁄₈. Since I couldn’t read it over her shoulder I didn’t notice until I drove off the lot. Had to turn around and go back to get it corrected. Couldn’t use the bathroom because an employee was locked up in it for at least 15 minutes. Only one bathroom for customers, employees?
Car was nice and clean. A Volkswagen Passat. Fair price.

The best experience I could have ever had. My truck broke needed a long term rental and Matt the manager took such great care on making sure the car was affordable and in perfect condition. I’m actually looking forward to renting again maybe next month to go across the mountains, also all the cars are great of gas so win win. Go see Matt tell him about this review he will hook you up!

Two-​day rental while my car was in for a repair. The representative was at the repair shop even before I got there. Paper work was super quick. I got upgraded by a couple of levels or more. Dropped off the key the next day with the front desk of the repair shop. Price was good. Really happy. Would use them again; in fact I am renting Enterprise again next week at a different location.

I was waiting for a call from them for the survey but it never came. Too bad because it was going to be a ¹⁄₅ rating anyway. They probably won’t even see this but I will leave it here anyway.
Let’s start with the worst things they did to the not quite as bad but still not ok things.
The lies.
I called and asked about a pick up and was told the shuttle would not be running that morning. I asked when it would run because I wasn’t in a huge rush. The guy tells me they are super understaffed today so there will be no pick ups available all day. Fine, I’ll walk 1.5 miles there, that’s…ok I suppose. But when I get there, what’s the first thing I hear? The guy telling another employee the shuttle is out right now picking up 3 people and will be back soon. WHAT!!! I walked ~30 minutes to get there because the guy decided to lie to me? That might possibly be the worst customer service I have had in my life. A straight lie to my face. Very unacceptable.
Next problem? $ 100 deposit which is fine, I understand. But my bill is $ 152 which, if I remember basic math, means the cost should be $ 52 but somehow, I was charged $ 80.
While researching the company, I read on their website that all cars come with a minimum of ½ a tank of gas, but when I get the car? 3/​8ths full. I agreed with the assessment on the paper, but this location seems to think they are above the company rules.
Smaller problems I had was I could not connect to Bluetooth because it was full of prior customers phones and seemed to have been locked so no one else can add their own phones to it. Also, the back seats had dirt on them. Not a big problem, but it shows that employees here aren’t very through at their jobs and don’t really clean the insides of the cars after each use.
Guess I’ll try hertz next time.

My first time to write a review. I don’t know why they are running their business like this, as a customer, I don’t appreciate that.
I received a car, and it has some problems, so I did an exchange. As an exchange car, I got a downgrade with the same price. I am totally fine with that, but the problem is that the another car I got vibrated like crazy from first gear to second. When I return the car to the dealer, I mention the situation to the manager. The manager knew I was gonna bring up the vibration problem, and he said that problem happens to every single ford focus. Yes! They must thought every single customer is stupid enough to buy that shit.
What I dont understand is that what they rent out are not their own cars. They are not representing themselves. They are representing enterprise. If there is a situation with a car, fix it before you rent it out to customer. You dont have to spend a penny fixing the car, so just do it. DO NOT RISK YOUR CUSTOMERS LIFE!

I had exceptional service with this enterprise location. Every single employee made me feel heard and they were very accommodating when my situation with Geico proved difficult.
Thanks guys!
Edit 7÷23÷2014:
Ok, so I did really like this location for the several weeks I worked with them. Then, they charged me $ 750 without notifying me first. After much back and forth with geico and enterprise– I think I still deserve notice when you are going to actually run my credit card! I thought this was a poor judgement call.

My wife and I dropped by Enterprise courtesy of insurance after a car accident. Seemed kind of disorganized, although friendly. Received a car that was still nasty after a hasty cleaning. It still smelled like food in the car, as well. Can’t say that I would recommend them if I had a choice in the matter.

Solid customer service. Chibare (sp?), the branch manager, was really friendly and helpful throughout the stay. Great management really makes a difference in the customer experience, and he understands that. I ran over to Starbucks to grab a coffee while my rental was readied — he comp’d my drink for free and was super friendly throughout my experience.
The assistant manager, Rich, is also a good dude and the entire experience was overall, fun.
My Mini Cooper was in the shop for a repair, and there were no loaner Mini’s available, so they sent me across the street to pick up a ride from Enterprise. The only vehicle available was a truck, but it was alright — I’ve been smashing speed bumps like a madman in my Ram 1500.
Somebody had mentioned earlier — yeah, they were out of cars to rent. Which might not make sense for a rental car service. However — overwhelmingly awesome customer service is something we really need to support, and this branch has it on lock down. A+.

I came in on a Friday because I was told the Lake City office rented Cooper Mini’s. I was interested in driving one while my «other» English car was in the shop for a scheduled service.
I understand completely when a specific car isn’t ready ad hoc, however, my interest was the following week. The Assistant Manager, Alicia Norstadt, told me that she would call on Saturday with availability. (gave me her card)
Of course there was no call.
I called early Monday and indicated I’d be in at 4pm that afternoon. I arrived at the prescribed time.
No Mini…
I was told, only after filling out the paper work, that the car was about 30 minutes away. I went to Starbucks for 45 minutes. Came back and guess what…
No Mini…
After an hour, with no coordination with me at that point, I was told I could have the Impala on the lot and they’d deliver the car later that night and change out with the Impala.
Well I suppose I could have accepted that, but frankly, on 4 occasions they chose not to communicate the situation with me, so I wasn’t in the mood.
My entire purpose was to DRIVE A MINI!!!
I put one star so you don’t think I forgot to rate. It’s really zero…
Never again will I rent from Enterprise.
p. s. I tried to feed back to the home office, but fancy that! Their website didn’t process my e-​mail through their automated system. More wasted time along with the approximately 3 hours already.

Hidden location but with very good service.
The rep. explained the car detail info to me like he is selling me a car. Thumb up!

It seems that this place has an issue with running out of cars, which seems strange to me for a rental car service.
Anyway, the people that work there are friendly enough and worked hard to get me what I needed… after a 30 min. wait (which I was kinda okay with, but not really). Again, you rent cars… you should have them available.
However, they were good at working with me on an after hour drop-​off and working with my insurance company… at least to this point, still waiting for that cash back into my account for the tax on my insurance plan.
In summary: if you can check ahead and make sure you have a vehicle waiting for you, all should be well… if not, you run the risk of waiting or being shipped all over Seattle to find a ride.

I’m really sad to see all the negative reviews, because… I’ve not only rented once, but TWICE from this location.
The first time was last year for a little road trip and I dealt with Niko (who was also there the second time around! I like it when there are employees I recognize); I had voucher for an upgrade which went smoothly, and all went well.
The second time-​the manager Ryan helped me-​and he was very polite and professional. Looked up my card # and was very friendly. I just got a regular ol econ model-​but it was this cute little boxy car. Everything went smooth again-​although I might add, that I’ve noticed not only with Enterprise, but with all car rental agencies-​make sure you come at the time you say you are, or call if you’ll be early or late. They are peculiar that way.