Northwest Insurance Group

I worked with Marla and she is amazing! Love this company. Would recommend to anyone seeking insurance of any kind. Personally I used them for commercial insurance and they rock. I will continue to recommend them to anyone!

I have been working with Elizabeth Davis, commercial policy agent for over 5 years, I had nothing but exceptional experience. Elizabeth has been always helpful and punctual and I would highly recommend her.

I’ve been using NW Insurance group for over 10 years now and they are the best. The minute I submit a question or need something, I get a prompt professional and complete response. Even if I don’t get back to them right away, they follow-​up in a professional manner insuring that I am fully covered and taken care of. I have referred friends and co-​workers to this group and they also have been impressed and satisfied. I don’t know of anybody who has had a better experience with their insurance broker. Definitely worth working with, you won’t be disappointed.

John is an excellent agent. He picked up my account after another agent in the group dropped the ball, and it’s been a great customer service experience ever since. John promptly answers questions and also provides referrals if you have insurance needs that his agency doesn’t cover. I have recommended friends to John and they also thought the service was great!

Not sure what the deal is with these guys, but they have just about the best customer service of any company I’ve ever dealt with. Answer the phones immediately, totally quick, totally helpful. I’ve moved three times in the last year (don’t ask) and talking to them is always by far the easiest part of the move. Amazing group.

These guys are the BEST. I needed some critical documentation to get my permit application submitted and called John at the very last minute (of course) before I had to leave for the DOT and poof! Like magic, he was able to take care of me immediately. So very helpful. I don’t get a day off during the week very often, and if I hadn’t been able to get the info when I needed it today i– it would have put me out another two weeks at least. Thanks John & the great team over at NW Insurance Group!

Insurance is more than just shopping for the best premium. That’s important, of course, but if you ever had a claim, you know how complex it can be navigating the maze of coverage, deductibles, police reports, adjusters, estimates; it can be a nightmare that keeps you awake at night. That’s where John excels. He understands the process so thoroughly and can explain it so completely, the chaos that is the claim process suddenly has order and you see the way forward. Trust me, when you need help most, he’s absolutely the best in his field on both a professional and personal level. And he’s always on the lookout for the best coverage at the best price so I don’t feel a need to shop around on my own every year.
I see everyone gave a five-​star review and that’s my take, too. If you’re looking for that level of excellence, look no further — John is five-​star.
And John, if you read this review, thanks for all the outstanding help and professionalism you’ve shown me over the years — it’s truly appreciated!

John is extremely detail-​oriented and very on top of it. Like another review said, like night and day compared to other agents I’ve dealt with. He has the unique experience of having worked as an underwriter in the past, so really has the full insurance wisdom of both agency and operations. What a great place and they really couldn’t be nicer.

John at Northwest Insurance Group is like night and day compared to my old insurance people. My old insurance very much made me feel like a number. Here your treated like a human being with individual needs. John is forthright with info, happy to answer questions, and enthusiastic about helping.
I only wish all business people I dealt with had his attitude.

I actually tracked Tracy Lake down from her former employer; she came highly recommended from my friend, and after going over options and chatting with her for upwards of an hour, it was obvious why. She very clearly explained some of the options I was unsure about, and explained some of the differences between the various options. With her help, I got a GREAT quote with options that I honestly thought were way out of my price range based on the various online quotes I had done.
Plus, Tracy herself is great! I am looking forward to having coffee with her, because that’s the kind of person that she is – she is genuinely friendly. I feel like most of our phone call was spent just chatting like old friends – despite having just met her. She did a great job intermingling the personal discussion with the professional, and I am definitely looking forward to future interactions with her.
I was originally going to just go through an online site directly, like Progressive or Geico, but I am EXTREMELY grateful that I found Tracy and was able to get my policy through her. I have the absolute utmost trust in the fact that she would do anything possible in the unlikely case that I was in an emergency situation. Highly recommended, and she is definitely the person to go to if you want a level of service that is all but extinct in today’s modern age!
Update: Got signed Christmas card from her (and the group), really awesome touch in today’s world.

I was amazed at the quick response I received after sending an email inquiry about changing agents to Northwest Insurance Group. I had barely hit the Send button when my phone rang to see what my needs were. I was changing agents due to not being able to get a response for weeks from my current agent. John at NW was able to quote some additional rates I was looking for over the phone and I am now working with Northwest Insurance Group. I would highly recommend them to anyone looking for great service and prices.

Northwest Insurance Group has always been accommodating and quick at answering my insurance needs for business and personal. I will always recommend John and his team.

It really doesn’t get better than NW Insurance Group.
I had no idea an insurance agent group can be this good. I’ve come across many types of agents and I’ve almost lost faith in the insurance industry in general, until I found NW Insurance. These folks actually work WITH and FOR you. Extremely professional, responsive, and consistent. I have 2 policies with them — commercial vehicle and general liability. They’re knowledgeable in the nitty gritty details of insurance nuances to help find a policy that’s the best fit for your needs, without the extras you don’t need. Every time I’ve inquired something, I would get a response the same day.
These folks make insurance so simple and easy. I never have to worry about insurance because I know i can rely on them, which leaves me worry-​free to concentrate on business and other things in life. THIS is how insurance is supposed to be. Top notch.

Northwest Insurance Group has options. Unlike most companies where you call and get 1 quote from 1 company, NW Ins. Group gave me several quotes and found me the most coverage for the lowest rate!
Not only do they SAVE me money but when I call I get the VIP treatment from everyone there. I don’t feel like just a client but more a friend!
They are FAST, EFFICIENT, FRIENDLY and AMAZING!
Northwest Insurance Group is hands down outstanding! Thanks so much!!! ~Annie J.

The folks at NW Insurance Group are hands-​down simply terrific. They’re fast, efficient, helpful, knowledgeable and thorough. John Moore (as well as others at the office) have always been responsive to our needs. They promptly return phone calls and emails, and have advised us both on insurance for our small business as well as our home. Highly recommend them when you want to cut through all that insurance mumble-​jumbo.

This place is the whole package!
I heard of these guys through a good friend. So when I was buying a house, I thought I’d call them just to humor my friend. I emailed the owner John, and he contacted me immediately. He gathered some pertinent information in order to procure a number of quotes.
John is courteous, friendly and knowledgable. He and his staff work fast to get your questions answered and your needs met.
I was fully intending on going with the insurance company I had used for my previous house. But after working with John and his group, I was sold. Once they had all of the information they needed, they took care of everything (paperwork for the realtors, bank and escrow, you name it). All of the insurance information was in their hands, before they had their part completed! I could not have been more impressed!
John is a class act and a rare gem in today’s business world. He works hard to make sure you are well-​informed and offers comprehensive insurance at competitive rates. And has a great personality to boot.
Side note: after having had insurance for only 6 months, I returned from a trip to find my basement flooded due to a break in the water heater. I called NWIG first thing in the morning and again, everything was taken care of by them. All I had to do was call people to take care of the water damage. I was treated as a homeowner with a flooded basement, and not as a claim number. :-) Enough said!

I have my insurance in John’s office and he’s always got the answers for my questions. Thank you so much for taking care of my policies and recommending the right coverage.